HP D4360 Support Question

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Question posted by tmunsell on December 29th, 2014

D4360 Deskjet Won't Print Over Network From One Pc. Works Fine With 5 Others

I have to repost this question because for some reason my last post shows up as solved, which it wasn't. Since I couldn't find a way to edit the original, here it is again. D4360 Won't Print Over Network To Usb PrinterHi. I have a D4360 printer that won't print. I am using a Win7 notebook "wireless" to our network. We are using another PC as the print server since both of our printers are USB. When I try to print, the status shows as either spooling, printing, or deleting, then just sits there and I can't delete the print jobs. I can print fine to our other Canon printer. The other Win7 computers work fine with both. Also, I booted my notebook to Linux Mint and the printer drivers loaded and works perfectly, so I know it has to be my notebook that has the problem. I've tried several suggestions that I've found online with no results. Any help would be appreciated.Additional information:First, I've been a PC tech for over 30 years, running a business for 11, so I know all about the basic troubleshooting methods, and have eliminated them as solutions.Drivers have been completely removed and reinstalled several times, also removed them in Safe Mode. Ran HPs Install Wizard as well as the Print and Scan Doctor. The doctor is OUT. :) It couldn't find the printer on the network, even though I could access it thru the windows printer interface.Now I select print and the doc looks like it's printing, but disappears from the quere without actually printing anything. I've narrowed this down to a driver issure since when using Linux on the same PC it prints fine.When I uninstalled drivers for both the HP and our Canon printers, then let Win7 install them during boot, the Canon works perfectly, but the HP does not. Both printers are connected by USB to the PC that is acting as print server. This must be a driver problem on the notebook. Are there older drivers still available from HP? The problem appeared a few months ago, but was intermittent before that. Often rebooting the print server PC would cause the documents to all of a sudden start printing.

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Answer #1: Posted by hzplj9 on December 31st, 2014 4:23 PM

hzplj9

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I am not quite sure I can offer any help. Seems to me to be a network issue rather than a driver issue. You could try setting up an HP ip printer port which you will be able to print to the printers IP address without going through the print server.

I have attached a link to HP for your device and there is troubleshooting help there plus other stuff.

https://support.hp.com/us-en/product/details/hp-deskjet-d4300-printer-series/model/3374280

Answer #2: Posted by TechSupport101 on December 29th, 2014 12:31 PM

TechSupport101

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HI. The downloadable "Hp print and scan doctor" may be able to assist if ran of the troubling PC.

www.satechhelp.co.za

Related HP D4360 Manual Pages

Reference Guide - Page 3

...resistance, and then slide the paper guide firmly against the edge of the above steps work, unplug the USB cable, re-insert the software CD and follow the onscreen instructions....and close any anti-virus programs. Re-start these programs after the printer software is firmly connected to the printer. English Installation help Printer prints on . • Make sure the USB cable is firmly attached ...

Reference Guide - Page 4

... it . For more information see the Readme. Remove the paper from the back of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in the paper tray. 9. Turn off the printer. 4. Remove the paper jam from the paper tray. 2. Click Stop, and then click Start to...

Full User Guide - Page 5

... the page order...53 Set a custom paper size...54 Print multiple pages on a single sheet of paper 55 Resize a document ...55 Print preview...56 Two-sided printing...56 Bound two-sided documents...57 Print a Web page...58 9 Printer software Make the HP Deskjet the default printer 60 Set default print settings...60 Printer Properties dialog box...61 What's This?

Full User Guide - Page 9

... may not be available. Find out how to the HP Deskjet D4300 Printer series Help. Welcome Section Special features Get started USB Print photos using the front USB port Print photos Print other USB devices to make the HP Deskjet the default printer, set the page order, print multiple pages on transferring photos from a digital camera. Learn how...

Full User Guide - Page 11

... Status display: Know when a print cartridge is equipped with several exciting features: • Borderless printing: Use the entire page surface when printing photos and with one print cartridge. For information, see Photo print cartridge. • Ink-backup mode: Print with the borderless printing feature. 2 Special features Congratulations! The HP Deskjet is low on ink by viewing...

Full User Guide - Page 22

... cartridge, see Ink-backup mode. For more vibrant colors when printing color photographs or other special documents, remove the black print cartridge and install a photo print cartridge. The printer can be used in the following ways: • Everyday printing: Use the black and tri-color print cartridges for the print cartridge selection number. The ink-backup mode is initiated when...

Full User Guide - Page 28

... print cartridge. • Improve printed colors in ink-backup mode. For more information, see Save money and ink when printing photos. • Show ...print cartridge in the printer. For more information, see Notice to a 210 x 594 mm (8.5 x 11 inch) custom photo size. Learn how to print photos Print borderless photos. Print photos 25 Print photos NOTE: If you have two print...

Full User Guide - Page 30

... Open the Printer Properties dialog box...color print cartridge. • For maximum fade resistance, use a photo print cartridge in combination with a border 27 Raise the output tray. 2. If necessary, change the HP Real Life Technologies settings. help . Verify that allows editing, such as HP Photosmart Software and assign the photo size. Slide the paper guide all the way to print...

Full User Guide - Page 31

... beyond the edge of the paper. 1 Small photos Print photos 2 Large photos 7. Lower the output tray. Print NOTE: If your software program includes a photo printing feature, follow these instructions. 1. Otherwise, follow the instructions that allows editing, such as HP Photosmart Software. 2. Push the paper into the printer until it stops. 6. Open the photo in the...

Full User Guide - Page 52

... A4 unused plain white paper in the paper tray. 2. Printing shortcuts Use printing shortcuts to print with print settings that you use often. Printing tips 49 Enhance the quality of the following links: Check your printer • Connect the printer. • Print a test page. Open the printer Toolbox. 3. Click the Print Page button. Printing tips 8 Printing tips Learn how to use...

Full User Guide - Page 55

... more information, see Maximum dpi. To view the print resolution 1. Change the print speed or quality The HP Deskjet automatically chooses a print quality and speed setting depending on the paper type setting you have loaded. 4. View the print resolution The printer software displays the print resolution in the printer software. Printing tips Chapter 8 4. You can be used for your...

Full User Guide - Page 56

... benefit from the following options: • High Quality: uses all the available colors to print your photo in grayscale. Click the Advanced tab. 3. Print in grayscale To print in grayscale 1. Select any other print settings that you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Deskjet printer will print.

Full User Guide - Page 61

... Explorer 6.0 or higher for Web browsing, you have been printed, reload the printed pages, with it is the selected printer. 58 Printing tips Make sure you can use HP Smart Web Printing to print the even-numbered pages. A check mark appears when it . Printing tips Figure 8-1 Portrait Figure 8-2 Landscape 7. Print a Web page You can access HP Smart Web...

Full User Guide - Page 63

... and Faxes. 2. help • Download printer software updates Make the HP Deskjet the default printer You can set the HP Deskjet as default printer. Click Printers. 3. On the Windows taskbar, click Start, and then click Control Panel. 2. 9 Printer software • Make the HP Deskjet the default printer • Set default print settings • Printer Properties dialog box • What...

Full User Guide - Page 69

... the paper tray. 2. Click Align the Print Cartridges. 4. Automatically clean print cartridges If your printed pages are not low on ink or might be cleaned. For more information, see HP inkjet supplies recycling program. Maintenance 8. The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the printer. If the print cartridges are faded or if they contain...

Full User Guide - Page 70

.../go/inkusage. To check the ink levels 1. Maintenance Calibrate print quality 67 Open the printer Toolbox. 2. If your documents are printed with the tri-color and black print cartridges. CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning wastes ink and shortens the life of different ways, including in the initialization process, which prepares the device...

Full User Guide - Page 85

... flashing • The light on the left blinks when the tri-color print cartridge (on the left side of the print cartridge carriage. Chapter 12 Print Cartridge Status lights are on ink, press the Resume button. The left status light represents the tri-color print cartridge, which is installed in the left ) is the problem, the...

Full User Guide - Page 102

... edge of the curl or replace the paper. Make sure you have selected the correct printer. NOTE: Do not overload in the input tray. See the following tasks for information about... set the paper size 1. To check the paper in your software application, click Print. 3. Troubleshooting If this did not solve the issue, try the next solution. Solution 3: Check the paper Solution: Check ...

Full User Guide - Page 112

...poor 109 If this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. If this did not solve the issue, try the next ...flat. Always make sure the paper you are printing on facing down . • If the paper is in ink-backup mode, with only one print cartridge installed. Printer service or repairs required as a mailing envelope....

Full User Guide - Page 114

... for printing. Print quality is poor 111 If you believe you easily produce great results, time after time. If this did not solve the issue, try the next solution. If this did not solve the...loaded in the input tray. • Check the quality setting. Genuine HP print cartridges are designed and tested with HP printers to make sure it appears that parts are missing or blank. • ...