HP Color LaserJet 9500 Support Question
HP Color LaserJet 9500 Support Question
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Question posted by mbennett32027 on February 26th, 2016
Clean Sensor Error On The Right Door
how to fix this problem
Current Answers
Answer #1: Posted by TommyKervz on February 26th, 2016 7:47 PM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,843
Member since:
January 10th, 2013 Points: 17,776,843
Please refer to page 421 of the HP Color LaserJet 9500 Service Manual for a solution.
Related HP Color LaserJet 9500 Manual Pages
HP Jetdirect Print Servers - Administrator Guide - Page 233
... your network cabling or the HP Jetdirect print server. If the error persists after the printer is a problem with the HP Jetdirect print server.
0D LAN ERROR TRANSMITTER OFF
There may be a problem with your network cabling, run the power-on self-test: turn the printer off , then on again. The print server will continue to...
HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 216
... locations that are printed. Jam-clearing locations
front doors and print cartridge area
optional output device
left output bin
top output bin
upper right door
upper left door
tray 1
lower right door
duplexer (inside the printer)
vertical transfer door
lower left door
tray 2 and tray 3
tray 4 (not available for the HP color LaserJet 9500n)
214 Clearing jams
ENWW Clearing jams
If...
HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 344
... menu 307 returns program 330, 331 RGB color standard 158 right door, jam locations 214 RIP ONCE technology 59 rollers 185 ROM (read-only memory) errors 246
ENWW print servers availability by model 11, 14 configuring 320 HP Printer Status and Alerts 168 Jetdirect page 292 troubleshooting 289
printer drivers configuring 170 customization utility 171 downloading...
Service Manual - Page 12
... External covers and panels (1 of 9 457 Table 91. Right door assembly 453 Table 89. Internal components (2 of 2 449 ...52. Repeating marks 339 Table 56. Color plane misregistration 356 Table 63. Possible causes...sensors 374 Table 74. Media jams by location 374 Table 75. General jam troubleshooting 381 Table 76. Alphabetical error messages 389 Table 77. Numerical error...
Service Manual - Page 311
... difficult because the same switch controls the front and side doors on the right side of the printer.
The
paper should not too long so that it interferes with the printer. Hardware and electrical troubleshooting tools
Diagnosing and troubleshooting the HP color LaserJet 9500 is similar to solve printer problems: z Hardware and electrical. To defeat the interlocks, use rolled...
Service Manual - Page 392
...), and then turn the printer on page 321) without the formatter installed to isolate the problem to the engine or to the
READY
printed and is not
for possible jams and to clear them automatically. z When the user opens the upper right door or cycles power when this message appears. See "Cleaning the post charger...
Service Manual - Page 420
... again. If the swatches are caused by failed or blocked sensors, or sensors reporting results outside an expected range.
Check the right door actuated cleaning mechanism for malformed or too light swatches, stray toner from cleaning failures, and ITB damage. Check connector K3013 on the temperature/humidity sensor, intermediate connector J3085, and connector J807 on page 282...
Service Manual - Page 421
... misalignment sensor
3 Print a laser alignment page to check for adjustable CPR problems.
Note
4
27 = ITB misalignment sensor
appears in the event log, but it might
appear as a 54.00 error on the
control panel.
5
28 = clean density/CPR sensor warning (only appears in the event 6 log)
Note For error 28, the CLEAN SENSORS 54.28.01 (density sensor is dirty) or CLEAN SENSORS...
Service Manual - Page 423
...See "Density and registration sensor assembly" on again to clean the sensor assembly.
3 Adjust or replace the sensor cleaning assembly that the density/color sensor shutter is in the open position when the front right door is lost. Numerical error messages (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR (continued)
55.XX PRINTER ERROR alternates with the formatter...
Service Manual - Page 529
...printer 74 REt (Resolution Enhancement technology) 20 retention, job 57, 69 Retrieve job menu 57 revision level 22 right back cover, removing and replacing 213 right back fan, removing and replacing 251 right door...security information 324 security, web sites 73 sensors delivery unit, removing and replacing 239 density... 32 media, tray settings 59 printer 22 skew, laser-beam 157 skin contact, toner ...
Service Manual - Page 530
... 81 terminology 444 tests
color band 77 components 76, 78 Diagnostics menu 75 image drum 75 media 39 paper path 75 print stop 77 sensors 76 theory of operations. specifications environmental 23, 24 media 31 size, printer 22 speed 20
speed specifications 20 speed/cost settings 69 spilled toner, cleaning 93 stabilization, image 166...
Service Manual - Page 11
...High-voltage power supply circuit 150 Figure 38. Sensors 154 Figure 41. Color-plane registration (CPR) adjustment 168 Figure 48. Front and right side assembly locations (HP LJ 9500 Series printer 28 Figure 3. Control panel layout 60 Figure 15. Printer systems 120 Figure 19. Connector locations for the HP LaserJet 9500 Series printer (2 of 4 138 Figure 28. Fuser control...
Service Manual - Page 20
...Missing color plane 394 Table 69. General jam troubleshooting 411 Table 76. Kits and supplies 479 Table 85. Right door assembly...components (3 of 3 519 Table 108. Paper-path jam sensors 404 Table 74. External covers and panels (2 of ...508 Table 102. Primary color covers entire page 387 Table 65. Numerical error messages for the HP LaserJet 9500 Series printer 431 Table 78. ...
Service Manual - Page 339
.... z sensor test z component test z print/stop test
Defeating interlocks
Defeating the interlocks might be difficult because the same switch controls the front and side doors on the right side of the printer. You must unplug the HP color LaserJet 9500mfp before attempting to the procedures for other laser jet printers, but is turned off. z Noise. z Front right door and right top door...
Service Manual - Page 423
... is found.
• Check the paper-path sensors for a different printer language, or
alternates with
available with this message appears.
z When the user opens the upper right door or cycles power when this message appears, the control panel should continue when this printer. Clean the post charger. See "Cleaning the post charger" on and media is not...
Service Manual - Page 451
...right door actuated cleaning mechanism for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR
z The printer 54 errors indicate sensor...the density/color registration sensor assembly. ENWW
Table 77. Numerical error messages for correct functionality. Sensor abnormalities 1 are caused by failed or blocked sensors, or sensors reporting ...
Service Manual - Page 452
... PCA.
Numerical error messages for
cannot detect the black CPR pattern
correct functionality. on the ITB (set to 7,000 milliseconds for damage.
Check the right door actuated cleaning mechanism for the missing or light color. If the swatches are formed
sensor
correctly on the ITB.
24 = black image drum t/d ratio sensor 27 = ITB misalignment sensor
3 Print a laser alignment page...
Service Manual - Page 454
... front right door to clean the sensor assembly.
3 Adjust or replace the sensor cleaning assembly that is actuated by the front right door.
4 Replace the density/color registration sensor assembly.
z 54.29 procedure
1 Check the right door actuated cleaning mechanism for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR (continued...
Service Manual - Page 568
...block diagram 121 cleaning 105 registration sensor assembly, removing ...printer 80 REt (Resolution Enhancement technology) 23 retention, job 63, 75 Retrieve job menu 63 revision level 25 right back cover (tray 4), removing 320 right back cover, removing and replacing 227 right back fan, removing and replacing 265 right door... 193 ROM disk error messages 428 rotate paper error messages 429 rough media...
Service Manual - Page 570
...power, locating 28 right door, removing and replacing 312 thermal, operations 148 tray 4 469 synthetic media 44 System Setup submenu 75 systems, printer 120
T
T...sensors 470 YMCK laser 344 theory of operations. See operations thermistors, operations 148
568 Index
thermoswitches, operations 148 timing chart, printer operations 124 toner
charging operations 171 cleaning operations 176, 177 cleaning...
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