HP CP4005n Support Question

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Question posted by michaelrussell80 on July 20th, 2012

Incompatible Cyan Cartridge

Should I still be able to print a configuration page in a HPCLJ 4005 with an incompatible cyan ink cartridge

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Answer #1: Posted by hzplj9 on July 20th, 2012 12:08 PM

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I would doubt that the printer will allow you to do anything if the cartridge is totally incompatible. You need to verify that the cartridge you have is sold as a compatible one. It may have been recycled and could have been recycled when in fact it had a fault and should have been scrapped. If it verified as OK then return it to your supplier for exchange explaining the problem. If you access the HP website at www.hp.com and look for support for your printer it may explain the situation with incompatible cartridges. HP will not approve their use but they are cheaper.

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