HP 8500 Support Question
HP 8500 Support Question
Find answers below for this question about HP 8500 - Officejet Pro All-in-One Color Inkjet.Need a HP 8500 manual? We have 6 online manuals for this item!
Question posted by williamlingham on January 3rd, 2014
How To Clear The Scanner Error #5, So I Can Printer
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Current Answers
Answer #1: Posted by hzplj9 on January 3rd, 2014 3:01 PM
hzplj9
Member since:
June 25th, 2012 Points: 4,875,670
Member since:
June 25th, 2012 Points: 4,875,670
I can only suggest you check out the HP link attached:
Try downloading the print & scan doctor and run that to aid you in your diagnosis.
If you have no success there may be a hardware issue and you will need to contact HP support for a remedy as a last resort unless you have more information about your problem that you can put in your question.
Related HP 8500 Manual Pages
Solutions-Getting Started Guide - Page 8
... change the SUBJECT for receiving black-and-white faxes only. Set up HP Digital Fax Color faxes are saved as e-mail attachments (Fax to E-mail
Start Scan
1.
Change any ... you have installed the HP Officejet Pro device software, open the HP Solution Center.
• Double-click the HP Solution Center icon on the HP Officejet Pro device's scanner glass or automatic document feeder ...
Solutions-Getting Started Guide - Page 11
...you cannot send or receive faxes.
Error conditions are using the EWS, see the documentation available with HP Digital Fax
If the HP Officejet Pro device has been configured to print incoming faxes... only the letters or characters supported by the HP Officejet Pro device to one hour ahead of the SFS dialog box.
CAUTION: Clearing the fax log and the internal memory deletes any unsaved...
Wireless-Getting Started Guide - Page 11
...hoc network profile for your computer. Follow the instructions in queue or printer goes offline
• Scan communication errors or scanner busy messages
• Unable to the "trusted" list. If ...installing HP software
• Unable to print, print job stuck in "Connect the HP Officejet/ Officejet Pro device to your wireless network" on page 5 and select the network that HP software is ...
User Guide - Page 28
... the accessory that you want to Settings, and then click Printers or Printers and Faxes.
- To turn on your hard drive at Applications/utilities/printer setup utility.
2. Click Options & Supplies. 3. From the Printers menu, select Show info. 4. Select one of these tabs: Configure, Device Settings, or Device Options. (The name of the tab depends on all...
User Guide - Page 30
...For more information, see Support and warranty.
Error messages
Error messages communicate that require your device might need service. Whenever the device is turned on again. Change device settings
You can be performed, such as adding media or clearing a media jam. They change the device settings from operating.
Chapter 3
Device control-panel message types
This section...
User Guide - Page 81
.... NOTE: If prompted, select Send Fax, and then press START FAX Black or START FAX Color again. To send a fax using monitor dialing
Monitor dialing allows you to dial a number from...fax, inform the recipient that is transmitting.
answers the call , you will hear fax tones from the device control panel 1. For additional information, see Load the originals. 2.
When you send a fax using ...
User Guide - Page 84
.... When a connection is made , the next number is dialed and an error report is sent in the group speed dial entry. Send a color original fax
You can fax a color original or photo from the device control panel 1. Load your originals. Press START FAX Color. Change the fax resolution and Lighter / Darker settings
You can change...
User Guide - Page 88
...do the following Backup Fax Reception modes are available:
On On Error Only
The default setting. When prompted, select Fax Receive. After the device begins to receive the fax, you to reprint up the ...memory limitations. Press START FAX Black or START FAX Color on the same phone line, but not directly connected to the device. The device continues to store incoming faxes as long as it...
User Guide - Page 107
... and imaging software. 2.
At the computer, open the HP Solution Center software. To set the device to print fax error reports automatically via the device control panel 1. Press Print Report, and then select Fax Error Report. 3. This is an error during transmission or reception. Embedded Web server (network connection): Click the Settings tab, and then...
User Guide - Page 126
...).
• Windows Vista: Right-click the printer icon and then select Device Web Page. • HP Printer Utility (Mac OS X): On the Printer Settings panel, click Additional
Settings, and then click...on the network configuration page. The device may vary depending upon the images printed, print settings, paper type, frequency of device events (such as errors). The pages also contain links to...
User Guide - Page 129
... the status is connected to a network, you receive a low-ink warning message, consider having a replacement cartridge available to view the network settings for the device. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are : good, fair, and replace. Understand the...
User Guide - Page 169
... still being protected from notifying computers on the local subnet, computers and devices in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see General troubleshooting tips and resources. b. This is created by the HP device). If you have the option to trust computers on the local subnet...
User Guide - Page 179
...device, see HP inkjet supplies recycling program. For information on recycling used ink supplies, see Supplies.
After removing a cartridge from the Toolbox (Windows), the HP Solution Center, the HP Printer... (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams • Errors (Windows)
Replace the ink cartridges
You can...
User Guide - Page 193
For Mac OS X (v.10.5), open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down unexpectedly • Error message appears on control-panel display • The device is not responding (nothing prints) • Device takes a long time to print • Placement of the text or graphics is turned on. Close...
User Guide - Page 199
...recommended actions. Uncurl paper by bending it is not set too low.
Printout shows bleeding colors
Check the ink cartridges Make sure you are printing on a flat surface, in Grayscale is...photo media in its original packaging inside a resealable plastic bag on is not selected in the printer driver.
Check the printheads Print the print quality diagnostic page on a clean sheet of a...
User Guide - Page 226
... If the HP Officejet Pro device has been configured to print incoming faxes but is entered in the correct format in the input tray or resolve the error condition. CAUTION: Clearing the fax log ... supported by the operating system. For more information, see the information in the HP Officejet Pro device is full because too many unsaved faxes have been stored, follow the instructions on at...
User Guide - Page 232
... from your computer to the Trusted Programs list of the following, depending on your firewall settings to allow the computer and HP device to Settings, and then click Printers or Printers and Faxes.
- If you will need to reconfigure your computer are still not available, the following steps:
Windows 1. If you have active...
User Guide - Page 233
... network, continue to Settings, and then click Printers or Printers and Faxes.
- The version of the printer driver that appears, click Start Jobs.
Scroll down the list of the printer driver in the folder for the HP device, right-click the printer icon for a port in the Printers or Printers and Faxes folder is connected wirelessly and select...
User Guide - Page 244
... the ink cartridges • Supplies • HP inkjet supplies recycling program
Printer Offline
Your printer is currently offline. Use the following to correct the error: Load media
Incompatible Cartridge(s)
The cartridge is not intended for your operating system, do one of the following to correct the error: Clear jams
Paper Jam
There is a paper jam (or...
User Guide - Page 295
...180 scanner glass 184 clear fax logs 104 collate copies 113 color copies 112 fax 80 color copy 107 colored text, and OCR 54 colors bleeding ... fax numbers device control panel
button 16, 17 set up 87 view list 89 Bluetooth color display icon 19 connect devices 169 dongle,... on and off in driver 24 acoustic emissions 266 Add Printer installation 159 ADF (automatic document feeder) load originals 31 ...
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