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Question posted by angyquinones on June 19th, 2014

Usb Doent Work

My laptop ProBook 4310s doen't not recognize any of the 3 usb ports. I want to reimage it through usb. What I can do?

Current Answers

Answer #1: Posted by TechSupport101 on June 19th, 2014 8:28 PM
This answer was accepted by the poster of the original question.
TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305
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Hi. Things you can try (in their order)

1. Try a different USB device (as the one already tried may be bad)

2. Restart the computer

3. Try reinstalling the USB drivers

4. Try out System Restore

5. Install a fresh copy of Windows

6. Replace the mainborad

Related HP 4310s Manual Pages

HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 8

... Product name Processors Description HP ProBook 4310s Notebook PC HP ProBook 4311s Notebook PC (People's Republic of China only) Intel® Core™2 Duo processors: ■ T9600 2.80-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) ■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7370 2.00-GHz processor, 3-MB L2 cache...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 31

..., 6-MB L2 cache, 1066-MHz FSB ■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7570 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7370 2.00-GHz processor, 3-MB L2 cache, 1066-MHz FSB Intel Core Duo processors: ■ T6570 2.10-GHz processor, 2-MB L2 cache, 800-MHz FSB (not available...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 42

... trim (includes 2 WLAN antenna transceivers and cables, nameplate, and logo) 13.3-in, LED, HD 1280 × 720 BrightView display assembly with discrete memory) Intel Core Duo T5870 2.00-GHz processor (2-MB L2 cache, 800-MHz FSB, includes replacement thermal material, not available in Australia and New Zealand ✎ The modem module spare part...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 100

..., 6-MB L2 cache, 1066-MHz FSB ■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7570 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7370 2.00-GHz processor, 3-MB L2 cache, 1066-MHz FSB Intel Core Duo processors: ■ T6570 2.10-GHz processor, 2-MB L2 cache, 800-MHz FSB (not available...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 102

... and down, click the up arrow or the down arrow key. ❏ To close open dialog boxes and return to a USB port can be used even when the operating system is not working or will not load. ✎ Some of the screen. 2. Press f10 to enter BIOS Setup. Press f10 to enter BIOS...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 8

... Product name Processors Description HP ProBook 4310s Notebook PC HP ProBook 4311s Notebook PC (People's Republic of China only) Intel® Core™2 Duo processors: ■ T9600 2.80-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) ■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7370 2.00-GHz processor, 3-MB L2 cache...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 31

..., 6-MB L2 cache, 1066-MHz FSB ■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7570 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7370 2.00-GHz processor, 3-MB L2 cache, 1066-MHz FSB Intel Core Duo processors: ■ T6570 2.10-GHz processor, 2-MB L2 cache, 800-MHz FSB (not available...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 42

... trim (includes 2 WLAN antenna transceivers and cables, nameplate, and logo) 13.3-in, LED, HD 1280 × 720 BrightView display assembly with discrete memory) Intel Core Duo T5870 2.00-GHz processor (2-MB L2 cache, 800-MHz FSB, includes replacement thermal material, not available in Japan) Bluetooth module ✎ The Bluetooth module spare part kit...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 100

..., 6-MB L2 cache, 1066-MHz FSB ■ P8700 2.53-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7570 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB ■ P7370 2.00-GHz processor, 3-MB L2 cache, 1066-MHz FSB Intel Core Duo processors: ■ T6570 2.10-GHz processor, 2-MB L2 cache, 800-MHz FSB (not available...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 102

...keyboard or mouse connected to enter BIOS Setup. Press f10 to a USB port can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to enter BIOS Setup. 3. To navigate ...Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. ✎ Some of the Computer Setup menu items listed in the upper-right...
HP ProBook 4310s Notebook PC and HP ProBook 4311s Notebook PC - Maintenance and Service Guide - Page 107

... System Configuration menu (continued) Device Configurations (continued) Built-In Device Options Port Options (all BIOS menu items. Restore the default security settings. 5-6 Maintenance...9632; Enable/disable the microphone (enabled by default). ✎ All port options are enabled by default). ■ Enable/disable Dual Core CPU (select models only; The following : ❐ Disabled ❐...
HP ProtectTools - Windows Vista and Windows XP - Page 21

... Credential Manager in the Windows registry database. 5. Select the token for which you want to change . Follow the on the computer hard drive or in Credential Manager. Creating a virtual token A virtual token works very much like a Java Card or USB Token. To create a new virtual token: 1. On the Token Properties dialog box, specify...
HP ProtectTools - Windows Vista and Windows XP - Page 72

...hide. Dual Core CPU Security Level Change, view, or hide. HDD Translation Mode Security Level Change, view, or hide. USB Ports Security Level Change, view, or hide. 1394 Port Security Level ...HP ProtectTools Startup Check Delay (Sec) Security Level Change, view, or hide. Parallel Port Mode Security Level Change, view, or hide. Ambient Light Sensor Security Level Change, view...
HP ProtectTools - Windows Vista and Windows XP - Page 85

...change Windows password even with Administrator's rights on to authenticate other authentication methods work properly. Credential Manager can change the local PC account passwords. Using TPM ...support and request 3rd-level support through your computer if prompted. Smart cards and USB tokens are not available in Credential Manager because the option to browse was removed because...
HP ProtectTools - Windows Vista and Windows XP - Page 101

...trusted message. A TPM authenticates a computer, rather than a user, by an external hacker. USB token. virtual token. Windows administrator. Windows user account. Glossary 95 suggested signer. A person...who has accepted a Trusted Contact invitation. Trusted Execution Technology. Security device that works very much like a Java Card and card reader. Non-administrator users have ...
Security - Windows XP, Windows Vista and Windows 7 - Page 5

...the service in order to use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to hereafter as deterrents. Security features provided with your computer ... preinstalled, ROM-based utility that can be used even when the operating system is not working or will determine which is stolen, CompuTrace can use CompuTrace. Unauthorized access to Computer Setup ...
RAID User Guide - Windows Vista and Windows XP - Page 23

...copy the contents of space in the Disk Management window. 16. In order for the HP Recovery functionality to work correctly (F11 during POST), the Boot Configuration Data (BCD) needs to the respective partitions. 19. The new...MB to Select the amount of the HP_TOOLS and HP_RECOVERY from the USB drive to be run rather than typing them in the space provided, and then click Next. Click Next....
Computer Setup - Windows Vista and Windows XP - Page 5

... Computer Setup, follow these steps: 1. NOTE: An external keyboard or mouse connected to enter BIOS Setup. 1 Press f10 to a USB port can be supported by your computer. Turn on or restart the computer, and then press esc while the "Press the ESC key for...Setup menu items listed in this guide may not be used with Computer Setup only if USB legacy support is not working or will not load.
Power Management - Windows Vista - Page 29

...procedures in Hibernation, you are connecting an external hardware device that does not connect to a USB port ● When the computer will be unused and disconnected from external power for an extended ...; Disconnect the computer from external power and remove the battery. 25 Save your work and close all open programs. 2. 5 Shutting down the computer CAUTION: Unsaved information will be lost ...
Power Management - Windows XP - Page 28

Save your work and close all open programs. 2. NOTE: If you have been registered to a network domain, the button you are unable to use the preceding shutdown procedures, try the following conditions: ● When you need to a USB port ● When the computer will be lost when the computer is shut down. 5 Shutting down...

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