Hayward HCC 4000 Support Question
Hayward HCC 4000 Support Question
Find answers below for this question about Hayward HCC 4000.Need a Hayward HCC 4000 manual? We have 1 online manual for this item!
Question posted by mecumeric on August 2nd, 2023
Transmitting Won't Turn Off
"sending data to poolcomm" has been on screen for hours. I can't get to menu.
Current Answers
Answer #1: Posted by SonuKumar on August 2nd, 2023 8:40 PM
SonuKumar
Member since:
May 9th, 2021 Points: 16,648,140
Member since:
May 9th, 2021 Points: 16,648,140
There are a few reasons why your Hayward HCC 4000 transmitting won't turn off. Here are some of the most common causes:
The timer is set to transmit. If the timer is set to transmit, the transmitting light will stay on even after the pump has turned off. To turn off the transmitting light, you will need to change the timer setting.
The pool is not balanced. If the pool is not balanced, the transmitting light may stay on as a warning that the pool needs to be balanced. To turn off the transmitting light, you will need to balance the pool.
The transmitter is defective. If the transmitter is defective, the transmitting light may stay on even after the pump has turned off. In this case, you will need to replace the transmitter.
Here are the steps on how to fix the Hayward HCC 4000 transmitting won't turn off problem:
Check the timer setting. If the timer is set to transmit, change the timer setting to off.
Check the pool balance. If the pool is not balanced, balance the pool.
Replace the transmitter. If the transmitter is defective, replace the transmitter.
If you have checked all of these things and the transmitting light is still on, you may need to contact Hayward customer support for further assistance.
Here are some safety tips to keep in mind when troubleshooting your Hayward HCC 4000 transmitting won't turn off problem:
Always disconnect the power to the pump before working on it.
Be careful not to touch the electrical components of the pump.
If you are not comfortable troubleshooting the problem yourself, contact a qualified electrician or pool technician.
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
Your search handyman for all e-support needs!!
Answer #2: Posted by HelpHero on August 3rd, 2023 2:06 PM
HelpHero
Member since:
September 3rd, 2022 Points: 523,360
Member since:
September 3rd, 2022 Points: 523,360
I apologize for the inconvenience you're experiencing with your Hayward HCC 4000 pool controller. If the screen on your controller shows "sending data to poolcomm" for an extended period and you are unable to access the menu, here are a few troubleshooting steps you can try:
1. Power Reset: Disconnect the power supply to the pool controller by either unplugging it or turning off the circuit breaker that supplies power to the unit. Leave it disconnected for a couple of minutes, then plug it back in or switch the circuit breaker back on.
2. Factory Reset: If the power reset doesn't resolve the issue, you can try performing a factory reset on your Hayward HCC 4000 controller.
Please note that this step will erase all your settings, so it's essential to have them recorded beforehand. To do a factory reset, consult your user manual for the specific instructions, as the process may vary depending on your model.
I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.
Helphero
Related Hayward HCC 4000 Manual Pages
HCC4000 Series Manual - Page 1
092434 RevA
HCC 4000®
Water Quality Controller
Owner's Manual
\
Contents
Introduction 2
Installation 4
Pool Chemistry 7
Configuration 7
System Maintenance 25
Network Communications 26
Troubleshooting 30
Warranty 35
HCC4000
Hayward Pool Products 620 Division Street, Elizabeth NJ 07207
www.hayward.com
USE ONLY HAYWARD GENUINE REPLACEMENT PARTS
HCC4000 Series Manual - Page 3
... water level control. The HCC 4000 continuously samples pH and sanitizer activity, adjusting the feeding of chemical usage and costs.
Hourly water quality readings are available to the POOLCOMM web server for outbound notification via email, cell phone or PDA. Monthly charges apply. A pool operator typically checks, records and adjusts pool or spa water chemistry hourly at best.
HCC4000 Series Manual - Page 4
...data between the controller and POOLCOMM website. The HCC 4000 controller also features an internal transceiver for out of range conditions and menu-driven control of setpoints, alarms, and a host of equipment, and damage to the pool or spa...potential (redox) of the water.
The HCC 4000 controller is preset from the filtration system and sends signals to maintain pH 7.5. The ideal pH...
HCC4000 Series Manual - Page 5
...HCC 4000 Quick Reference Guide (1) 1/4" In-Line Strainer
NOTE: Before commencing installation, please confirm that items listed above have been included. Turn off heater, chemical feeders, pump, and any shortages immediately to vacuum or reduced pressure. Drill and tap a 1/4" NPT port at a location just downstream of ten feet from pool or spa...run flex tubing to pool or spa operator • ...
HCC4000 Series Manual - Page 7
... Diagram
6 USE ONLY HAYWARD GENUINE REPLACEMENT PARTS
pH ORP
CAT PRO15 CAT PRO25
Flow
HCC 4000
pH FEED Cl/Br FEED
CAT 4000
ALARM
pH Sensor
ORP Sensor
WATER QUALITY CONTROLLER pH
SYSTEM
ORP
MENU UP DOWN ENTER
TRANSMIT
POOLCOMM ENABLED
Influent
Effluent
(to Return Line) Sample (to Suction)
Stream
Install 1/4" In...
HCC4000 Series Manual - Page 8
...
Now that your pool or spa water conforms to meet the individual requirements of ORP. the Operating Menu is intended for the end user to manage settings which makes setup and programming simple in this section if the goal is divided into two sections; Configuration
Overview
The HCC 4000 features a bright, menu-driven vacuum-fluorescent display...
HCC4000 Series Manual - Page 10
... menu item. The following will be displayed:
Operating Menu pH Setpoint
To Change The pH Setpoint: The HCC 4000 is necessary to match manual water testing results, compensate for pool and spa ...
USE ONLY HAYWARD GENUINE REPLACEMENT PARTS While in normal operating mode:
Press MENU. To Calibrate pH: The HCC 4000 is far more accurate than most liquid test standards, but pH calibration ...
HCC4000 Series Manual - Page 11
... is programmed at 650 mV by default. To Select pH Feed Mode: The HCC 4000 is the generally accepted world standard for safe drinking water. Press DOWN to save your selection. Press ENTER to find the ORP Setpoint menu item. The controller will be displayed:
ORP Setpoint 650 mV
Press UP or DOWN...
HCC4000 Series Manual - Page 12
...useful when the addition of all readings over 24 hours. The current ORP Feed Mode will be displayed:
ORP Feed...as the default setting.
While in normal operating mode:
Press MENU. Press DOWN to save your selection. The controller will ...calculated free available chlorine reading.
To Select ORP Feed Mode: The HCC 4000 is programmed at the factory to match manual testing results. While...
HCC4000 Series Manual - Page 13
... the pH to select Configuration Setup.
Advanced Configuration Options
To Enter The Configuration Setup Menu: The configuration setup menu contains features which enable the HCC 4000 to be displayed:
Configuration Setup pH Control Mode
Press DOWN to scroll through this menu. Press ENTER to decrease, base feed mode must be selected. If the sanitizer or...
HCC4000 Series Manual - Page 14
... under-feeding or overshooting the setpoint. pH Priority: The HCC 4000 features a pH Priority setting which enables the control of virtually any body of chemical feeders, however, it is greater than .2 pH from the setpoint. Press MENU to return to find the PH Interlock Menu item. The controller will automatically return to disable proportional...
HCC4000 Series Manual - Page 17
...the controller to find the ORP Mixing Time On item. ary measure. ORP Feed: The HCC 4000 by default uses a time-based proportional feed algorithm which enables the precise control of virtually... basis. To program the amount of chemicals could potentially harm patrons. From the Configuration Setup Menu:
Press DOWN to feed during its feed cycle please follow the steps below . ORP Mixing...
HCC4000 Series Manual - Page 23
...HCC 4000 Demo Mode
Caution: Demonstration Mode must now be restored. The HCC 4000... is simulating pH and ORP values, and therefore is not sampling the sensors or monitoring water quality.
22
USE ONLY HAYWARD GENUINE REPLACEMENT PARTS Restore Factory Def.
From the Configuration Setup Menu... will revert to the Configuration Setup Menu. ENTER to save your selection. ...
HCC4000 Series Manual - Page 24
HCC 4000 Menu Tree
Default Operating Mode
pH Setpoint
7.0 to 8.0 (Default 7.5)
pH Calibrate
Plus or Minus 2.0 pH
pH Feed Mode
...650 mV) Automatic Off On for Specified Time
PPM Calibration
Adjust Up or Down
Operating Menu
Scroll through Daily Averages
Configuration Setup Menu
pH Control Mode
Acid Feed Base Feed
pH Priority
Off On
pH Interlock
Off On
pH Feed
...
HCC4000 Series Manual - Page 26
...setpoint.
Precision Calibration
The HCC 4000 controller provides instrument-grade accuracy which exceeds that changes in compliance with Health Department requirements using a clean, soft cloth moistened with a soft tooth brush and regular tooth paste. After saturation in pool or spa water, the sensors ... enclosure, front panel and flow cell can be removed or stored for one hour or longer.
HCC4000 Series Manual - Page 27
...is subject to install it and press the transmit data button.
Local reception and antenna positioning can begin to test with an actual HCC 4000. WIFI
WIFI Controllers communicate via local WIFI networks.... This alarm will show up on www.poolcomm.com, the devices will be configured to connect to storing or transporting the HCC 4000 controller unit. If the storage containers have been...
HCC4000 Series Manual - Page 30
... PARTS The following screen capture shows the settings which can be modified from the HCC 4000, click the Get Data link at the bottom page.
To update the website with the latest data from the Unit Profile screen:
Site Location This field is used to identify the specific asset being monitored (main pool, lap pool, spa, etc.) within the...
HCC4000 Series Manual - Page 31
...when the HCC 4000 has been feeding chemicals for obstruction or scaling. ORP Overfeed
The ORP Overfeed timeout occurs when the HCC 4000 has been feeding chemicals for swimming pools and spas is ...it affects sanitizer activity, color, and human compatibility with chemical demand.
First, test the pool/spa water with a phenol red pH test kit. A properly selected Overfeed timeout prevents the ...
HCC4000 Series Manual - Page 32
If both are in the tank. Service Request
The Transmit button on the HCC 4000 sends logged data to ensure that it may insert a service key (optional), which will sound when the chemical ... or a chemical feeder has become clogged or broken. First check the filtration system to the PoolComm web site for obstruction or calcification.
First, check the chemical supply and chemical feeder.
HCC4000 Series Manual - Page 35
... is limited to the repair or replacement of any respect. WARRANTY Hayward® warrants the HCC 4000 automated controller to be defective upon examination. Hayward® disclaims all sensors, flow switches, ... and which is found to be directed to the following address:
Hayward Commercial Pool Products 10101 Molecular Drive Suite 200 Rockville, MD 20850 (USA) 800-657-2287 301-838...
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