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Question posted by m72422 on May 15th, 2017

How To Fix Ecostar Comm Bus Offline & Pro Logic Vsp Comm Error?

I cannot get my Hayward Pro Logic board to communicate with my Hayward Ecostar VSP pump. The pump says "Comm Bus Offline" and the Pro Logic says "VSP Comm Error". I followed the instructions to the t and can't get it to work. I even tried running different wires between the 2. The filter bus is set to "Filter". Any suggestions would be greatly appreciated as I'm out of ideas!

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Answer #1: Posted by waelsaidani1 on May 15th, 2017 10:18 AM

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waelsaidani1

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When connected to Hayward Automation, automatically clear error daily by wiring the pump to the load side of the 'filter' relay (do not disrupt low voltage wiring): Wire the pump to the 'filter' relay and set timers in the automation system as desired. Keep in mind, the EcoStar must be powered down for at least 1 minute every 24 hours. Page 5 Step 1C Note: This solution will cause a 'Bridge Comm Error' on the controller. This expected error indicates that the pump is not communicating while powered down; this error will clear when pump's power is restored. Please inform customer prior to employing this solution.

Related Hayward EcoStar Manual Pages

EcoStar Manual - Page 17

Hayward EcoStar Pump SP3400VSP Thursday 1:27p 1725rpm 380 Watts Timer 1 timer will end at 11:45p

EcoStar Manual - Page 18

to adjust, > go to enter Use + / - Configuration Menu Locked Configuration Menu press > to next item Time: Th 1:27PM + change or > skip Set Day and Time Thursday 1:27p Speed Selection rpm MAX allowed speed 3450 (600-3450rpm) MIN allowed speed 600 (600-3450rpm) Set max-speed Prime Period: Auto Sense Remote Control Mode Standalone/Hayward Set COMM Bus Address Pool Filter

EcoStar Manual - Page 21

press STOP/RESUME again to view Pump is stopped; SVRS inactive in water During Quick Clean Input Voltage Within Range Motor Current 1.1A (0-13.0A) Power Usage 225W (0-2650W) Driver: 78C Heatsink: 67C Comm Bus Online (Addr: 1) Event log Press + to resume normal operation. No bathers in Quick Clean mode.

Technical Guide - Page 3

...electrical wiring MUST be in injury or death. Before working on the equipment. Provide a properly located electrical receptacle. Safety Precautions  Read and follow instructions can shock, burn, and cause death or serious ... instructions in the owner's manual and on drive or motor, turn off power supply to the drive.  Failure to bond drive to pool structure will increase ...

Technical Guide - Page 4

Existing Pools: When installing the EcoStar on a new pool, care should be taken to ensure proper pipe and equipment sizing to handle... not exceed the capacity of pipe (L) between pump suction port and first elbow or fitting should be at least 5 times pipe size. Installation - Plumbing New Pools: When installing the EcoStar on existing pools, care should be taken to equipment manuals for...

Technical Guide - Page 7

... Voltage Wiring terminals (L1 & L2) 1. Bonding Lug 8 AWG (6 AWG for an EcoStar that is data connected to a Hayward/Goldline control, voltage needs to come directly from a breaker in the control, or in ... VAC, 60Hz, Single Phase. 2. Figure 6 Conduit Connections There are two on the pump. One for high voltage and the other for the low voltage data cable. Breaker, wire size would be connected ...

Technical Guide - Page 8

Reposition interface assembly as shown (fig 7). 2. Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Page 6 Remove the two screws as shown (fig 7, 9, 10 & 11) and re-secure with the two screws (fig 7). Remove the interface assembly as shown (fig 8). 3. Installation-Interface removal/positioning The interface assembly on the EcoStar can be configured in four different positions. 1.

Technical Guide - Page 9

Plug is included with the EcoStar and includes blank cover, mounting bracket and new terminal block for wall mount or control connection. 2. After removal of the interface assembly (Page 7) remove the ...

Technical Guide - Page 12

... Data Plug Software versions necessary to operate the EcoStar Aqua Logic/Pro Logic/Aqua Plus v2.65 or higher OnCommand 1.00 or higher E-Command 4 (Original E-Command not compatible) v2.80 or higher 2 3 Figure 22 4 Note: Wire from 4 on Remote display to 1 on the pump to 4 to point. Installation-Hayward/Goldline Controls (Compatible software shown below) 1. Reinstall...

Technical Guide - Page 24

... will allow for the control of up to 8 EcoStars assignable to be handled in the control. Set COM Bus Address Aux 1/Spa Filter Set COM Bus Address Pool Filter Set COM Bus Address Aux 2-14 Set COM Bus Address Lights button Fig 45 Page 22 Note: In the Hayward/Goldline compatible software mode the timers do not need...

Technical Guide - Page 31

... (17%) to 3450 RPM (100%) by pressing the & button (fig 61). Page 29 After Speed 4 is set Speed 2, 3 & 4 following the directions for Speed 1. Fig 61 If at any time during settings for instructions on speed changing while operating speeds. Programming - Press the button to page 30 for any menu item you press...

Technical Guide - Page 32

...pump a few times. If the timer setting does not match the current time the pump will show on the interface. Auto Prime and the 3 minute prime only works... is activated you are set, the pump will see these screens Drive Error SVRS Trip alternate during configuration, prior to... the EcoStar you will begin to the speed selected or timed. If the error message does not clear, ...

Technical Guide - Page 41

... by pressing the & button. Press the button to continue. 2. Password Protection-Commercial 1. At this screen (fig 77) after Low Temp Operation. If you have a commercial EcoStar you will see this point (fig 79) you enable this feature and the timeout has elapsed the user will be prompted to enter the password...

Technical Guide - Page 43

...This menu provides important information about the performance of the pump that has elapsed since the condition occurred. Reads offline when not connected Event Log Press + to view ...Bus Online (addr: 1) Temperature of time that can be used during troubleshooting. Diagnostics 1. Press the „>‟ button to View By pressing the + button you will see the last 20 error...

Technical Guide - Page 44

... drawing excessive current. Follow disassembly/assembly procedures (pages 32-37). Check fan and shroud for issues. If there are no continuity. Drive is correct and error still occurs, replace... drive. Clear all debris from the drive and check each motor lead to lead. All other pump problems including seals, gaskets, ...

Technical Guide - Page 45

.... If line voltage is too low. If line voltage is correct and error still occurs, replace drive. Check incoming supply voltage, if greater than 264 VAC, refer to Hayward Service Bulletin "Pump Error: Ac Volts too High" and follow instructions for blockage. Indicates that the heatsink on the bottom of the drive (page 36) has overheated...

Technical Guide - Page 48

... pump will ramp up and down in speed. If still tripping breaker, replace drive. Control reads "Pool bridge comm" This indicates interference on the comm. ground and AC ground wire and interferes with the commands being sent from drive. Install RS485 isolator, or new interface v2.55 rev. 1.1. If not, replace motor. If the error...

Technical Guide - Page 49

.../17%) and the maximum (3450rpm/100%) so as to not interfere with a GL/Hayward control. The EcoStar should be wired to variable speed . No error on the EcoStar comm. Check comm. bus connection and NOT the input connections for Standalone/Hayward. . wires between the pump interface and the control Check to the line or load side of the filter...

Technical Guide - Page 50

... to come on the pump interface do not work properly. This indicates that the comm. bus plug on X-10. Only the Stop/Resume and Menu button is connected and operating via the GL/Hayward control. Try changing channel on the drive (page 10). This is wired and set to the pump, the EcoStar interface reads "Remote Stop...

Parts Diagram - Page 1

... Display Cover Motor Drive Wiring Cover Digital Control Interface Assembly Wall Mount Kit HAYWARD 28 25 24 Ctn. NOT Pressure Testable) Strainer Cover O-Ring Strainer Basket... Cover, Lock Ring, O-Ring) Strainer Cover Kit (Biguanide Sanitizer Applications Only; Pumps EcoStar™ SP3400VSP PUMP SERIES REPLACEMENT PARTS Parts for Pump Models: SP3400VSP, SP3400VSPVR 4 5 6 10 11 3 78 9 13 14...