Question posted by michelesardo on May 8th, 2017
Purchasing The Wrong Item.
I have tried to see if an item I purchased was actually charged to my account because it is something I need to cancel. I chose the wrong item and I want to stop the purchase. How do I go about doing this.?
Current Answers
Answer #1: Posted by Odin on May 8th, 2017 8:28 AM
Your question is a bit hard to follow, but it seems you want to cancel a purchase. Unfortunately, Groupon sets a very narrow time frame for cancellation, as follows:
If your purchase was made within the past 2 hours, you can update your shipping address or quantity of your order by going to your My Groupons page and clicking " next to this Groupon. After 2 hours, we cannot update this information.Edit order"
Your other option is to return the merchandise once received:
Unless the Fine Print says otherwise, you can return any item you purchased through Groupon Goods within fourteen days of delivery, on us. After fourteen days of delivery, all items purchased through Groupon Goods are non-refundable and all sales are final.
So you may want to look at the fine print of the offer. If that's not handy or if you need further clarification, call Groupon. Phone Groupon at 877-788-7858 in the U.S. or write the company at [email protected]. In the U.K. you can write directly to [email protected] or No. 1 Liverpool Street, London, EC2M 7QD; or phone +44(0)203 510 0410.
If your purchase was made within the past 2 hours, you can update your shipping address or quantity of your order by going to your My Groupons page and clicking " next to this Groupon. After 2 hours, we cannot update this information.Edit order"
Your other option is to return the merchandise once received:
Unless the Fine Print says otherwise, you can return any item you purchased through Groupon Goods within fourteen days of delivery, on us. After fourteen days of delivery, all items purchased through Groupon Goods are non-refundable and all sales are final.
So you may want to look at the fine print of the offer. If that's not handy or if you need further clarification, call Groupon. Phone Groupon at 877-788-7858 in the U.S. or write the company at [email protected]. In the U.K. you can write directly to [email protected] or No. 1 Liverpool Street, London, EC2M 7QD; or phone +44(0)203 510 0410.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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