Help, My Facebook Account Got Hacked Into And Disappeared! I Need To Recover It!

My Facebook, Hotmail and Gmail accounts all got hacked yesterday. My Facebook account's default email add was changed to the hacker's, and after numerous password reset attempts (I did not get any email with the password reset code), I reached the limit. When I tried again the next day, I realised that my account had disappeared from Facebook. When I tried to sign up for a new account with my original email add (linked to my original Facebook account), I realised that there was nothing left in there and it is a completely new account. Is there any way I can get Facebook to restore my original account, which had disappeared?? The account contents are extremely important to me and contains 5 years worth of messages, contacts/friends, photos and memories :((( Please help!

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Answer #1: Posted by SirensRnotAmyth on May 4th, 2011 9:06 PM

This answer was accepted by the poster of the original question.

SirensRnotAmyth

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When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.

Follow these steps to recover your hacked Facebook account:

Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access

(link updated on September 17th)

Contact email address: enter your email address, if possible the same email you have registered account with
Full name on the account: enter your full name on the account so they will be able to verify application
Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
Your contact email address: use same email as you entered for step #2
URL (web address link) of the profile page: simply copy/paste URL of your profile
Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

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... can add or edit your password through Mobile. To clear your current password. As such, if you are trying to "Contact Information." This helps us locate your account, should you in I did not receive the password reset email, check your Facebook account or login email address. Click the "Change Security Question" button. Click the link in to your email account's spam...
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