How Can I Get My Transaction Fees Back So I Can Refund My Customer.

You can issue a full or partial refund for an order in your Shop Manager. To refund an order:

1. On Etsy.com, click the Your Account icon.
2. Click Shop Manager.
3. Click Orders & Shipping.
4. Click the ... (ellipsis) icon next to the order you want to refund.
5. Click Issue a refund.
6. Select a Reason for issuing a refund and add an optional Message to buyer.
7. If you want to refund the entire transaction, click the box by Issue a full refund. If you want to partially refund the transaction, enter the Amount to refund next to the item.
8. Click Review refund.
9. Click Submit.

If the buyer paid through Etsy Payments, then you're done! However, if the buyer paid through another method, like PayPal without Etsy Payments, you'll need to refund them through that payment method.

Yes, you can issue a full refund through the Sell on Etsy app. However, if you want to issue a partial refund, you need to use Etsy.com.

You can issue refunds for any reason, including:

• Any refund in accordance with your Shop Policies
• If you agree to issue a refund to the buyer
• If the buyer is overcharged for shipping
• If the buyer forgot to apply a shop coupon

If you use Etsy Payments, the funds for the refund are deducted from your Payment account. If your Payment account doesn't have enough funds to cover the refund, your credit card on file will be charged for the remaining amount. This charge will appear in your Payment account under Recent activities.

If you use another payment method, like PayPal without Etsy Payments, you'll need to refund the order through that payment method.

If you refund a buyer through your Shop Manager, your Etsy transaction and processing fees for the refunded transactions are automatically refunded to your Payment account. If you also canceled the transaction, your listing fees are automatically credited to your account.

If you use Etsy Payments, you can issue a refund after the payment is processed, and before 180 days after the payment is processed. After 180 days have passed, you can't refund an order through Etsy Payments.

If your shop has a refund policy that allows for refunds after 180 days, you can refund the buyer through a payment method outside of Etsy, such as PayPal. If you refund a buyer through another method after 180 days have passed since the date of the transaction, Etsy won't refund your seller fees.

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