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Question posted by samirswain on May 17th, 2013

Touchpad Works Properly

I have dell vostro 2420 64 bit,i5 2nd gen,4gb ramm,500gb hard drive.but OS windows 7 32 bit when i connect my lappy on ethernet lan cable for internet connection its touchpad doesn't work properly some time it hangs and sometimes it work automatically..etc.But when lappy is connected to my wifi router touchpad works properly.please help

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Answer #1: Posted by RathishC on May 18th, 2013 7:58 PM

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RathishC

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June 19th, 2012

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Hi Samirswain,

Please boot the computer in safe mode. To boot the computer in Safe Mode, please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select “Safe Mode” to boot the computer into Safe Mode.

If the touchpad is working fine in Safe Mode then follow the steps given below:

Uninstall the touchpad drivers:

-- Click Start.
-- Click Control Panel.
-- Open Device Manager.
-- Uninstall the touchpad drivers.
-- Restart the computer

Click on the link mentioned below to download the drivers for touchpad and ethernet:

http://dell.to/16xSX7w

Restart the computer. Please check if the issue is resolved now.

Please respond for further assistance.

Thanks & Regards
Rathish C
#iworkfordell

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