Dell Precision 490 Support Question
Dell Precision 490 Support Question
Find answers below for this question about Dell Precision 490.Need a Dell Precision 490 manual? We have 1 online manual for this item!
Question posted by derekbell on July 9th, 2012
What Error Code Does A Green 4 Mean
machine doesnt power up it just powers up flashes green lights then powers down and leaves a solid green 4 on error display
Current Answers
Answer #1: Posted by NiranjanvijaykumarAtDell on July 11th, 2012 6:39 AM
NiranjanvijaykumarAtDell
Member since:
May 12th, 2012 Points: 807,180
Member since:
May 12th, 2012 Points: 807,180
Hello derekbell,
I am from Dell Social Media and Community.
Please follow the link below to find the users manual for your system.
http://support.dell.com/support/edocs/systems/ws490/multlang/QRG/DAO/ND224A00MR.pdf
On page 38 you will find "Diagnostic Lights". This will help you to identify the system issue.
Please check the indicators before post and after post.
Let me know if you need any further assistance, I will be glad to help you.
Dell-Niranjan
NiranjanAtDell
Dell Inc
Related Dell Precision 490 Manual Pages
Quick Reference Guide - Page 3
... 36 Error Messages 38
Diagnostic Lights 38 Diagnostic Light Codes Before POST 38 Diagnostic Light Codes During POST 40
Frequently Asked Questions 43
Index 45
Contents
3 Contents
Finding Information 5
Setting Up Your Computer (Tower Orientation 9
Setting Up Your Computer (Desktop Orientation 14
About Your Computer 19 Front View (Tower Orientation 19 Back View (Tower Orientation...
Quick Reference Guide - Page 5
... • Basic troubleshooting information • How to run the Dell Diagnostics • Error codes and diagnostic lights • How to remove and install parts • How to reinstall drivers, run...• Drivers for my computer • My computer documentation • My device documentation • Desktop System Software (DSS)
• How to set up my computer • How to care for ...
Quick Reference Guide - Page 6
...system settings • How to troubleshoot and solve problems
• Service Tag and Express Service Code • Microsoft Windows License Label
User's Guide
Microsoft®Windows® XP Help and ... you use support.dell.com or contact technical support.
• Enter the Express Service Code to direct your call when contacting technical support.
6
Quick Reference Guide Service Tag and ...
Quick Reference Guide - Page 8
... Reference Guide To reinstall your computer. After you ordered. NOTE: The color of Dell Precision™
products and the Linux operating system • Additional information regarding Linux
and my Dell Precision computer
Find It Here
Operating System CD
The operating system is located on your computer. NOTE: The Operating System CD may...
Quick Reference Guide - Page 11
... want to connect your computer to one or two DVI monitors. the blue connector is for the primary monitor, and the black connector is color-coded; Quick Reference Guide
11 The dual-monitor cable is for the second monitor.
To enable dual-monitor support, both monitors must be attached to a VGA...
Quick Reference Guide - Page 16
... connect your computer to connect your computer.
16
Quick Reference Guide the blue connector is for the primary monitor, and the black connector is color-coded;
Quick Reference Guide - Page 20
... troubleshoot a computer problem based on the diagnostic code. The computer is in a power-saving state. • Blinking or solid amber -
Use the microphone connector to turn off . • Steady green - The power light illuminates and blinks or remains solid to -desktop conversion; Use the headphone connector to a USB device).
The network link light is recommended that you use the...
Quick Reference Guide - Page 22
...9
8
7
1 parallel connector
2 line-out/ headphone connector
3 PS/2 mouse connector
4 link integrity light
Connect a parallel device, such as a printer, to the computer. If you have been installed on...XP operating system, the necessary mouse drivers have a USB printer, plug it into the green mouse connector.
A good connection exists between a 10-Mbps network and the computer.
&#...
Quick Reference Guide - Page 25
...power-saving state. • Blinking or solid amber -
See "Diagnostic Lights" on page 38 for a description of light codes that can help you troubleshoot problems with your User's Guide. Back View (Desktop... Blinking green - 9 power light
10 headphone connector 11 microphone connector 12 network link light 13 diagnostic lights (4)
The power light illuminates and blinks or remains solid to ...
Quick Reference Guide - Page 32
... Guide
The message may help
technical support personnel diagnose and fix the problem(s). • If an error message occurs in a program, see the program's documentation. • If the recommended action in your...never turn off your computer when the hard drive light is properly connected. • If an error message appears on the screen, write down the exact message. Caring for more...
Quick Reference Guide - Page 35
...your computer, see the Microsoft Windows desktop. For more information on the tests, see "Starting the Dell Diagnostics From the Drivers and Utilities CD" in error messages. Dell Diagnostics
CAUTION: Before ... works only on page 32 and run the Dell Diagnostics before you to run • Display or print test results or save them • Read status messages that no diagnostics utility...
Quick Reference Guide - Page 36
... . 5 Type 1 to start -up if the monitor cannot display errors or problems. This series of your computer beeps during start-up , the computer boots according to run.
This beep code tells you see the Windows desktop. If your computer's components and devices, such as connectors. Beep Codes
Your computer might emit a series of beeps during...
Quick Reference Guide - Page 37
...register failure Slave interrupt mask register failure Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss Invalid NVRAM configuration Video Memory Test failure Screen initialization failure Screen retrace failure Search ...parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure
Quick Reference Guide
37
Quick Reference Guide - Page 38
... instructions in a normal Press the power button to a working electrical outlet and
then press the power button.
off " or green. light is off
Problem Description
Suggested Resolution
No electrical power is on the monitor identifying the problem. The lights can be displayed on . When the computer starts normally, the lights flash.
See "Error Messages" in your computer has...
Quick Reference Guide - Page 39
up " the computer. Ensure that the processor is not executing.
Perform the procedure in "Processor Problems" in your User's Guide. Diagnostic Lights
(blinking) (blinking) (blinking) (blinking)
Power Light blinking green
blinking green
amber
blinking amber amber
Problem Description
Suggested Resolution
The computer is in a reduced Use one of the appropriate methods to "wake
...
Quick Reference Guide - Page 40
... amber
amber
Problem Description
Suggested Resolution
A possible failure has been Verify that any required power cables are plugged in your User's Guide. Diagnostic Light Codes During POST
The power light displays a solid green for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 32).
4 If the problem persists, contact Dell.
If the computer starts...
Quick Reference Guide - Page 41
...modules
and install one module, and then restart the computer). Continue until a memory error occurs during start-up or diagnostic testing.
A message appears stating that your memory...technical assistance. See your computer.
• If the problem persists, contact Dell.
Light Pattern
Problem Description A possible USB failure has occurred.
Suggested Resolution
Reinstall all USB ...
Quick Reference Guide - Page 42
... card, and then restart the computer.
3 Repeat this process for each card. The computer is in a normal None.
Light Pattern
Problem Description
Suggested Resolution
Memory modules are detected, but a memory configuration or compatibility error exists.
• Ensure that no special memory module/memory connector placement requirements exist.
• Verify that the memory...
Quick Reference Guide - Page 45
...power, 21, 25 serial, 23 sound, 22-23 USB, 20, 23-24
D
Dell support site, 7
Dell Diagnostics, 35
Dell Premier Support website, 6
diagnostics beep codes, 36 Dell, 35 lights...End User License Agreement, 6
ergonomics information, 6
error messages beep codes, 36 diagnostic lights, 38
H
hard drive activity light, 19-20, 24-25
hardware beep codes, 36 conflicts, 32 Dell Diagnostics, 35
Hardware ...
Quick Reference Guide - Page 46
..., 20, 25
M
Microsoft Windows label, 6 mouse
connector, 22
N
network connector, 23
O
operating system CD, 8 reinstalling, 8
P
power button, 20, 24 connector, 21, 25 light, 20, 25
problems beep codes, 36 conflicts, 32 Dell Diagnostics, 35 diagnostic lights, 38 restore to previous state, 33
Product Information Guide, 6
R
regulatory information, 6 ResourceCD
Dell Diagnostics, 35
S
safety instructions...
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