Dell OptiPlex GX620 Support Question
Dell OptiPlex GX620 Support Question
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Question posted by gahofa on August 6th, 2012
Tloubleshouting
if I swich on the computer, it displays the message says NO SIGNAL check the cable
Current Answers
Answer #1: Posted by DellJesse1 on August 8th, 2012 5:17 AM
DellJesse1
Member since:
April 19th, 2012 Points: 1,551,500
Member since:
April 19th, 2012 Points: 1,551,500
gahofa,
Try reseatting the monitor cable to the video card connector on the back of the computer. You may need to reseat the video card inside the computer if your video card is a discreet one and is in a slot and not soldered onto the motherboard. If that does not work the video card will probably need to be replaced.
Thank You,
Dell-Jesse1
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Related Dell OptiPlex GX620 Manual Pages
Quick Reference Guide - Page 2
... data and tells you purchased a Dell™ n Series computer, any references in any proprietary interest in the User's Guide. Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks of Dell Inc.; Information in this document to refer to...
Quick Reference Guide - Page 3
... 23 Small Form Factor Computer 24 Ultra-Small Form Factor Computer 25
Inside Your Computer 26 Mini Tower Computer 26 Desktop Computer 27 Small Form Factor Computer 28 Ultra-Small Form Factor Computer 29
Setting Up Your Computer 29
Solving Problems 32 Dell Diagnostics 32 System ...
Quick Reference Guide - Page 5
Desktop System Software (DSS)
Located on the optional Drivers and Utilities CD.
You ...with your computer or advanced technical-reference material for my computer • My computer documentation • My device documentation • Desktop System Software (DSS)
• Operating system updates and patches
• Warranty information • Terms and Conditions (U.S only) &#...
Quick Reference Guide - Page 6
... call when contacting technical support.
• Solutions - Drivers, patches, and software updates
• Service and support - Certified drivers, patches, and software updates
• Desktop System Software (DSS) - Troubleshooting hints and Dell Support Website - Contact information, service call status • User guides -
Service call and order status, warranty, and...
Quick Reference Guide - Page 7
...; How to use Windows XP • Documentation for my computer • Documentation for the devices that describes your problem. 4 Follow the instructions on the screen. Desktop chassis • DCSM -
See your online User's Guide for corporate, government, and education customers.
Mini tower chassis • DCNE - Small form factor chassis • DCCY...
Quick Reference Guide - Page 11
... computer.
4 power connector 5 back-panel connectors 6 card slots
Insert the power cable into the appropriate connector. You can also rotate the badge using the slot provided ...into this button to match the orientation of your fingers around the outside of the USB connectors. Desktop Computer -
You can access connectors for any installed PCI and PCI Express cards. Front View
1
...
Quick Reference Guide - Page 12
...this drive.
Insert a CD or DVD (if applicable) into this connector.
12
Quick Reference Guide Desktop Computer - For more information, see "Power Management" in use the keyboard or the mouse if ... power-saving mode, see "Diagnostic Lights" on page 36.
Insert the power cable into the appropriate connector. Use the microphone connector to attach headphones and most kinds ...
Quick Reference Guide - Page 14
... Computer - To exit from a power-saving mode, see "Diagnostic Lights" on page 36.
Insert a CD or DVD (if applicable) into this drive. Connect the power cable to attach headphones and most kinds of power light patterns that can access connectors for a description of speakers. The computer is in a normal operating state...
Quick Reference Guide - Page 15
...
4 voltage selection switch Your computer is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. Mini Tower, Desktop, and Small Form Factor Computers -
NOTE: The integrated parallel connector is equipped with a manual voltage-selection switch.
(may not be available on To help avoid...
Quick Reference Guide - Page 16
...-in a steady "on the card. On computers with a sound card, use the y-cable that you purchased an optional graphics card, this light appear to the serial port. Use...or musical input into the blue connector. The default designations are using a graphics card that the network cable has been securely attached. For more information, see "System Setup Options" in connector 6 line-out connector...
Quick Reference Guide - Page 23
... hinge tabs as leverage points. 5 Remove the cover from the hinge tabs and set it aside on a clean, non-abrasive surface.
1 4
2 3
1 security cable slot 2 cover release latch 3 padlock ring 4 computer cover
Quick Reference Guide
23 Desktop Computer
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface.
Quick Reference Guide - Page 27
Desktop Computer
2 1
3 4 5
7
6
1 drives bay (CD/DVD, floppy, and hard drive)
2 power supply 3 chassis intrusion switch 4 system board
5 card slots (3) for one PCI Express x16 card and two PCI cards
6 heat sink assembly
7 front I/O panel
Quick Reference Guide
27
Quick Reference Guide - Page 33
NOTE: If you see a message stating that the device you want to test displays in system setup and is active. Then shut down your computer and try again.... computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to wait until you see the Windows desktop. Starting the Dell Diagnostics From Your Hard Drive 1 Turn on (or restart) your computer and try again.
3 When ...
Quick Reference Guide - Page 34
...check of the problem. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
2 If a problem is located at the top of devices. Displays... device list may indicate requirements for your computer is encountered during a test, a message appears with an error code and a description of devices.
You can customize the ...
Quick Reference Guide - Page 36
... then turn off. NOTE: The orientation of system boot completes successfully, all four lights display solid green for
computer is in the Product Information Guide.
The lights can appear either ... of the problem. If the computer malfunctions during the POST process, the pattern displayed on the lights change as the boot process completes. Light Pattern
Problem Description
Suggested...
Quick Reference Guide - Page 38
... problem persists, contact Dell.
This pattern also displays when you have identified a faulty module or reinstalled all four diagnostic lights turn green briefly before turning off to the system board from the hard drive, CD drive, and DVD drive.
• Check the computer message that the cables are compatible with your monitor screen.
•...
Quick Reference Guide - Page 39
... test failure
Cache test failure
Quick Reference Guide
39 For information on contacting Dell, see your computer beeps during start -up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem.
Quick Reference Guide - Page 43
...not press any key when the following message appears: Press any key to boot from CD message appears, press any key. Quick Reference Guide
43 Click Exit if Install Windows XP message appears. 3 Restart the computer. ...data, type r to select the repair option, and remove the CD.
4 If you see the Windows desktop, and then shut down the computer and try again.
5 Press the arrow keys to select CD-ROM,...
Quick Reference Guide - Page 44
...and you are running Windows. 1 Turn on the computer and allow it to boot to the Windows desktop. 2 Insert the Drivers and Utilities CD into the CD drive. Windows XP installs the operating system ... Next. 18 Click Finish to the Internet?
message
appears, click Skip. 15 When the Ready to continue. NOTICE: Do not press any key when the following message appears: Press any key to boot from the...
Quick Reference Guide - Page 45
... for your computer: 1 Click My Drivers in the Topic drop-down menu. Quick Reference Guide
45 Drivers for Your Computer
To display a list of device drivers for your system configuration is displayed on the screen.
2 Click the appropriate driver and follow the instructions to download the driver to your computer. The Drivers...
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