Dell OptiPlex 960 Support Question
Dell OptiPlex 960 Support Question
Find answers below for this question about Dell OptiPlex 960.Need a Dell OptiPlex 960 manual? We have 4 online manuals for this item!
Question posted by ralphlmirandaciv on June 6th, 2012
I Get Light 1 And 4 Lit Up. And There Is A High Pitch Sound.
Lights 1 and 4 are lit. And there is a high-pitch sound coming from the machine. System will not complete it's startup procedure.
Current Answers
Answer #1: Posted by NiranjanvijaykumarAtDell on June 7th, 2012 3:51 AM
NiranjanvijaykumarAtDell
Member since:
May 12th, 2012 Points: 807,180
Member since:
May 12th, 2012 Points: 807,180
Hello ralphlmirandaciv,
I am from Dell Social Media and Community.
Below is the link for Dell Optiplex 960 Setup and Quick Reference Guide.
http://support.dell.com/support/edocs/systems/op960/en/setup/setup_en.pdf
On page 43 you will see the error code you have.
It means that the Power connector is not installed properly.
Suggested Resolution: Re-seat the 2x2 power connector from
the power supply unit.
Dell-Niranjan
NiranjanAtDell
Dell Inc
Related Dell OptiPlex 960 Manual Pages
Setup and Quick Reference Guide - Page 7
About Your Computer
Mini Tower - Front View
1
2 34
5
6
7 8
9
12
10
11
1 hard drive activity light 3 WiFi (optional) light 5 power button, power light
2 link integrity light 4 diagnostic lights 6 optical drive
About Your Computer
7
Setup and Quick Reference Guide - Page 8
Back View
3
4
2 5
1
6
7
1 power supply check button
2 power supply check light
3 cover-release latch and padlock ring 4 security cable slot (security screw also an option)
8
About Your Computer 7 optical-drive eject button
8 optical-drive filler panel
9 ...
Setup and Quick Reference Guide - Page 10
...1 power button, power light 3 optical-drive tray eject button 5 USB 2.0 connectors (2) 7 headphone connector
9 hard drive activity light 11 WiFi (optional) light
2 optical drive 4 Dell™ badge
6 microphone connector
8 flex bay (for optional floppy drive, memory card reader, or second 3.5-inch hard disk drive)
10 link integrity light
12 diagnostic lights
10
About Your Computer Desktop -
Setup and Quick Reference Guide - Page 11
Back View
1
23
4
7
6
5
1 expansion card slots (4) 3 power supply check light
5 security cable slot 7 back-panel connectors
2 power supply check button
4 cover-release latch and padlock ring (security screw also an option)
6 power connector
About Your Computer
11 Desktop -
Setup and Quick Reference Guide - Page 12
... adapter connector 7 space for optional wireless
connector 9 line-in/microphone connector 11 VGA video connector 13 DisplayPort connector
9
11
10
2 parallel (printer) connector 4 network-activity light 6 link-integrity light 8 line-out connector
10 USB 2.0 connectors (6) 12 eSATA connector 14 PS2 keyboard connector
12
About Your Computer...
Setup and Quick Reference Guide - Page 31
...Express) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.2-Mbps low speed (USB)
Mini Tower: four full-height slots Desktop: four half-height slots without riser, two full-height slots... half-height slots with riser Small Form Factor: two half-height slots Mini Tower: two connectors Desktop: two low-profile connectors, with support for two full-height 6.9-in PCI cards (or one ...
Setup and Quick Reference Guide - Page 34
... panel control Front panel audio HDA header Memory Power 12 V Power LAN on motherboard (LOM) Controls and Lights Front of computer: Power button Power light
Drive activity light
Diagnostic light
Mini Tower: four full-height slots Desktop: four half-height slots without riser, two full-height slots, two half-height slots with riser Small Form...
Setup and Quick Reference Guide - Page 35
... is functional. A test button and LED are within specification, the self-test LED lights. DC power supply
Wattage
Mini Tower: 305 W
Desktop: 255 W
Small Form Factor: 235 W
Maximum heat dissipation Mini Tower: 165 W
(MHD) wattage
Desktop: 140 W
Small Form Factor: 127 W NOTE: Heat dissipation is not detecting a physical connection to the power connector...
Setup and Quick Reference Guide - Page 41
... the motherboard. Press and hold the power supply button. Contact Dell (see "Contacting Dell" on page 66).
• Reinstall the CPU and restart the system.
Light Pattern Blinking Amber
Steady Amber
Problem Description A possible motherboard, power supply, or peripheral failure has occurred. If the LED next to boot, inspect the CPU...
Setup and Quick Reference Guide - Page 43
...the problem persists, contact Dell (see "Contacting Dell" on page 66). The diagnostic lights are not lit after the computer successfully boots to boot, contact Dell (see "Contacting Dell" on... to the operating system.
• Ensure that the display is probably bad.
Light Pattern Steady Amber
Steady Amber
Steady Amber
Steady Amber
Steady Blue
Problem Description Suggested ...
Setup and Features Information Tech Sheet - Page 2
... headphone connector
12 microphone connector
13 power supply check button
14 power supply check light
15 cover release latch and padlock ring 16 security cable slot
17 power connector
18 back panel connectors
19 expansion-card slots (4)
Desktop - Front and Back View
1
2
3
4
12
11
10
98 7
6
5
13
14 15
16
19
18...
Setup and Features Information Tech Sheet - Page 4
...connector
12 eSATA connector
13 DisplayPort connector
14 PS2 keyboard connector Mini Tower, Desktop, and Small Form Factor
1
2
3
4
5
6
7
8
9
14
13
12
11
10
1 PS2 mouse connector
2 parallel (printer) connector
3 serial connector
4 link integrity light
5 network adapter connector
6 network activity light
7 space for optional floppy drive or memory card reader)
4 CD/DVD drive...
Setup and Features Information Tech Sheet - Page 8
...)
Blinking amber, solid amber, or off.
two 3.5-inch hard disk drives (HDDs) or two 2.5-inch HDDs Desktop - Amber light - A good connection exists between the network and the computer. Small Form Factor - Controls and Lights
Front of external 5.25-inch
bays.
one external 5.25-inch slimline bay, one external 3.5-inch slimline bay, one external...
Setup and Features Information Tech Sheet - Page 9
... power supply:
NOTE: See the safety information that shipped with your computer for important voltage-setting information. Network activity Yellow blinking light. Voltage
115/230 VAC, 50/60 Hz
Power
Mini Tower - 305 W (standard); 255 W (EPA) Desktop - 255 W (standard or EPA) Small Form Factor - 235 W (standard or EPA)
Current consumption
Mini Tower...
Technology Guide - Page 3
... delivers serious performance in a scalable platform you the power to look no further than the OptiPlex 960. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DELL™ OPTIPLEX™ 960
Professional users seeking a sophisticated, powerful desktop need , with a suite of highly customizable, global service and support options throughout the PC lifecycle. with Dell's power supply, which is up...
Technology Guide - Page 6
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW
FRONT VIEW
1
Power Button, Power Light
2 5.25" Drive Bay
6 Bezel 7 Microphone Connector
3 Headphone Connector 8 3.5" Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge
BACK VIEW
1
Expansion card slots (4)
2
Power Supply Built in Self Test Button
3
Power Supply Status Light
Cover-release Latch...
Technology Guide - Page 7
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
10 USB 2.0 Connectors (6)
4 Link Integrity Light
11 VGA Connector
5
Network Adapter Connector
12 eSATA Connector
6 Network Activity Light 13 DisplayPort Connector
7
...
Technology Guide - Page 38
... mode, the system CPU was measured using the same microphone distances and measurement techniques defined for the Dell Optiplex 960 MT is as follows1:
Operating Mode
Typical Configuration Declared Sound Pressure (LpA)
High-end Configuration Declared Sound Pressure (LpA)
Operator Position (LpA)
Bystander Position (LpA)
DeskSide Position (LpA)
Operator tion (LpA)
Posi- This test mode...
Technology Guide - Page 39
... AMD HD3470
The Declared Noise Emission in accordance with ISO 9296 for the Dell Optiplex 960 DT is as follows1:
Operating
Quiet Configuration
Standard Configuration
Mode
Declared Sound Pressure (LpA) Declared Sound Pressure (LpA)
High-end Configuration Declared Sound Pressure (LpA)
Operator Bystander DeskSide Operator Bystander D e s k S i d e Operator Bystander D e s k S i d e
Position...
Technology Guide - Page 40
...The Declared Noise Emission in accordance with ISO 9296 for the Dell Optiplex 960 SFF is as follows1:
Operating Mode
Quiet Configuration Declared Sound Pressure (LpA)
Typical Configuration Declared Sound Pressure (LpA)
High-end Configuration Declared Sound Pressure (LpA)
Operator Bystander D e s k S i d e Operator Bystander D e s k S i d e Operator Bystander D e s kSi d e
Position Position...
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