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Question posted by chrisgeorgopulos on October 30th, 2012

Scanner Locked

the printer is telling me the scanner is locked. how do I resolve this so the printer will work?

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Answer #1: Posted by RathishC on October 30th, 2012 4:31 PM

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RathishC

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Hi,

Please remove the label completely from the scanner module by gently pulling it (as shown in the picture below). The scan unlock switch automatically moves forward to the unlock position.

NOTE: To confirm the scanner is unlocked, open the scanner cover and make sure the blue latch is in the unlocked position. If the latch is not in the unlocked position, reach under the operator panel and pull it forward.

NOTE: When you are moving the printer or do not intend to use it for a long period of time, move the switch backwards to the lock position, as shown in picture. To scan or copy a document, the switch must be unlocked.

Please reply if you have any further questions

Thanks & Regards
Rathish C
#iworkfordell

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