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Dell 1355CN Support Question

Dell 1355CN Support Question

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Question posted by jmwilson on September 4th, 2012

Thick Cardstock Will Not Print

I am having a terrible time trying to get this printer to print on thick cardstock.  Please help!  I tell the printer I am printing on thick paper or covers and it will not pick up the paper and run it through, it just jams.

Current Answers

Answer #1: Posted by Anonymous-74539 on September 14th, 2012 10:13 AM
This answer was accepted by the poster of the original question.
Anonymous-74539

Member since:
September 14th, 2012

Points: 2,100
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In the user manual on page 189 it talks about what kind of paper the printer can print on.  the heaviest paper it says will print is 163 g/m^2, which equates to about a 60lb card stock.  This is the low end of card stock weights, and is usually called cover paper.

 

It's not surprising the printer is jamming when it is fed a thick cardstock paper.  My recommendation would be to bring it to a print shop and have them print it for you, or buy a much lighter cardstock.

Related Dell 1355CN Manual Pages

Quick Installation Guide - Page 1

Dell 1355cn/1355cnw Multifunction Color Printer Setting Up Your Printer 1 2 a1 a2 b www.dell.com | support.dell.com a1 b c a2 b c a1 b c
Quick Reference Guide - Page 1

...com Dell™ 1355cn/1355cnw Multifunction Color Printer Quick Reference Guide About Your Printer 1 2 345 6 9 14 13 12 11 10 1 Operator Panel 3 Document Feeder Tray 5 Toner Access Cover 7 Power Switch 9 Paper Width Guides 11 MPF..., and error messages. 21 (Scan) button Moves to the top menu for the Print from USB Memory, Job Status, and System menus. Moves to the top menu for...
Quick Reference Guide - Page 2

... 5 ADF Cover 6 Front Cover 7 Multipurpose Feeder (MPF) 7 6 5 CAUTION: Do not attempt to software and drivers. • User's Guide Additional information about printer components, paper jam clearance, and consumable replacement. Access to clear jams using tools or instruments. Ensure that System Settings is printed. Finding Information For more information, see the following...
User's Guide - Page 3

Contents Dell™ 1355cn/1355cnw Multifunction Color Printer 1 User's Guide 1 Before Beginning 19 A Notes, Notices, and Cautions 21 1 Dell™ 1355cn/1355cnw Multifunction Color Printer User's Guide 23 2 Finding Information 25 3 Product Features 29 4 About the Printer 33 Front View 33 Rear View 34 Space Requirements 34 Contents 1
User's Guide - Page 25

..., have your desktop, follow the procedure below. If you cannot find the icon on other documentation included with your printer. For information on your Dell printer Service Tag ready. 1 Dell™ 1355cn/1355cnw Multifunction Color Printer User's Guide Click the links to x:\abc\Dell Printers\Dell 1355 Multifunction Color Printer\Reorder, where x:\abc is the location where the...
User's Guide - Page 31

... Dell 1355cn/1355cnw Multifunction Color Printer, you don't need a PC to connect your USB storage device. This feature allows you to reduce the paper consumption. Scanning to a USB Storage Device Multiple-Up (2-in the port on the printer, and save the scanned data. For more information, see "Multiple-Up" on page 245. N-up Print enables you to print multiple...
User's Guide - Page 35

... overview of your Dell™ 1355cn/1355cnw Color Multifunction Printer. Front View 1 2 345 6 9 14 13 12 11 10 9 8 7 1 Operator Panel 3 Document Feeder Tray 5 Toner Access Cover 7 Power Switch 9 Paper Width Guides 11 MPF Extension 13 Front USB Port 2 Automatic Document Feeder (ADF) 4 Document Output Tray 6 Print Head Cleaning Rod 8 Front Cover 10 Length Guide 12 Multipurpose Feeder...
User's Guide - Page 58

... Start  All Programs  Dell Printers  Dell 1355 Multifunction Color Printer  Tool Box. Verifying the IP Settings 1 Print the printer settings page. A black window is set to... are installed on the browser. See "Printing and Checking the Printer Settings Page" on page 57. 2 Look under the TCP/IP heading on the network, run the ping command in this case, click...
User's Guide - Page 159

... Registration Adjustment Purpose: To specify whether to lower the temperature. When the printed paper has curled, try to Off. Sets the temperature settings for the fuser for cover paper within the range of -3 to 3. Sets the temperature settings for the fuser for recycled paper within the range of -3 to 3. Color registration adjustment need to be configured...
User's Guide - Page 193

... that may contaminate the printer • Preprinted paper that may cause wrinkle Selecting Paper Proper paper selection helps prevent jams and ensures trouble-free printing. To help avoid jams or poor print quality: • Always use new, dry, and undamaged paper. • Before loading the paper, identify the recommended print side of print media. Print Media Guidelines 191 When...
User's Guide - Page 233

... USB port of the printer. Supported File Formats Files in a USB storage device: 1 Insert a USB storage device to reveal the desktop. Click Start Devices and Printers (for Windows XP and 2003). Click StartPrinters and Faxes (for Windows 7 and Windows Server® 2008 R2). Direct Print Using the USB Storage Device The Print From USB Memory...
User's Guide - Page 282

...and save the scanned data to send the scanned files. Scanning to USB Storage Device The Scan to USB Memory feature allows you to scan documents and save them, follow the steps ...: 1 Insert the USB storage device into the USB port on your desired folder is highlighted, and then press the button. 5 Press the press the 6 Press the button until the your printer. 2 Load the document(s) face...
User's Guide - Page 305

...is activated, your computer by fax. 2 Open the print dialog box from those given in the memory is ...time. NOTE: To use speed dial or group dial numbers. Faxing 303 Press the (Start) button to begin faxing. Example Send data via the Dell 1355cnw Color MFP FAX driver Sending machine (Dell 1355cn Multifunction Color Printer) Send fax Receiving machine (fax machine/multifunction printer...
User's Guide - Page 340

... properly, try to On, the printer prints the color registration chart and adjusts the color registration by 338 Understanding the Tool Box Menus When the toner does not fuse on all paper types. Values: Plain Plain Thick Recycled Covers Coated Envelope Label Apply New Settings 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 After you select for the fuser...
User's Guide - Page 400

...the fuser. Values: Plain Plain Thick Covers Coated Label Recycled Envelope 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 0* -3 - +3 398 Understanding the Printer Menus When the toner does not fuse on the paper properly, try to increase the temperature. To increase, set negative values. When the printed paper has curled, try to lower the temperature. NOTE: The...
User's Guide - Page 432

...included): • 1355cn: 14.8 kg (32.63 lb) • 1355cnw: 14.9 kg (32.85 lb) Memory Base memory 128 MB Page Description Language (PDL)/Emulation, Operating System, and Interface PDL/Emulations Host-based printing system OSes Microsoft ...A Management Information Base (MIB) is a database containing information about network devices (such as adapters, bridges, routers, or computers).
Brochure - Page 1

.... Performing efficiently at a maximum monthly duty cycle of up to 30 000 pages. The Dell 1355cn multifunction colour printers The power to do more information on colour - The Dell 1355cn delivers the next evolution in LED printing technology with excellent print quality, low energy consumption and ease of up to 15 pages per minute (ppm) mono...
Brochure - Page 2

... to laser printers. Dell also helps customers dispose of materials and hazardous materials. And you back up and running again promptly. The breakthrough Dell LED printing technology represents a significant technological advancement over conventional laser printers in an environmentally conscious manner. Solid warranty and service Should your print job with the Dell 1355cn which...
Brochure - Page 3

...-10 SEF, Monarch/DL, C5 SEF. cover (106-163g/m2); Paper types: Cut paper, plain paper 100 sheet bin 100 sheets Not available Supported media types, sizes and paper weights Media types supported Plain paper (normal, thick); The power to do more Printer specifications Print speed1 First page out time From Ready state Print resolution User interface Data streams Processor...
Brochure - Page 4

... running Terminal Services/Server) Printer management Dell Printer ... more Print languages and fonts GDI (Graphics Device Interface)...32/64 bit), 10.6 with paper tray closed. Dell's Recycling Program...printer volume, (W x D x H) performed by third party. UL/cUL listed (UL60950-1:2007 2nd edition); Dell 1355cn multifunction colour printers The power to do occur from time to time...

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