What Can We Do As Fl Residents To Retain Our Direct Tv Signal In The Rain?

No matter how light the rain, we lose all signals in FL. We are paying for 50% service in FL in the summer. Either fix it or refund our money. A very angry football fan.

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Answer #1: Posted by BusterDoogen on September 7th, 2013 12:49 PM

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BusterDoogen

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Run the system test under the system setup and make sure you're getting a dish alignment error message. If you do, then you're good to go. If not, then wait for a rainy day when the signals are down and run it. When I called in for my recent dish realignment, they had me run the system test while on the line, and a diagnostic code pops up that you have to give them.
You MUST say that you're getting the 771 "searching for satellite" message at the time you call, even if you're not. I learned the hard way over 4 years ago that they won't send anyone out if you're not getting that 771 message, so you have to say you are. If it's raining out, you have to say it's clear, or they still won't send anyone out because it will be a "weather-related" signal loss. After I told the CSR I was getting the 771 message, he had me run the system test, which gave the dish alignment error message. They will come out to realign the dish!

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