DIRECTV D10 Support Question
DIRECTV D10 Support Question
Find answers below for this question about DIRECTV D10.Need a DIRECTV D10 manual? We have 3 online manuals for this item!
Question posted by CrookJfdT on December 29th, 2013
How To Reset Directv Card D10 Box
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Related DIRECTV D10 Manual Pages
System Manual - Page 52
..., social security number and a valid major credit card. 2. Be sure to DIRECTV service.
52 DIRECTV® NON-DVR USER GUIDE Have on hand your receiver ID and access card numbers. When you're ready, just call 1-800-531-5000 to pick the programming package that says, "Acquiring Satellite Info". The first screen will allow you to...
System Manual - Page 54
... properly connected all the other cables.
54 DIRECTV® NON-DVR USER GUIDE Pick a video and audio output from the following lists based on all cables come with certain consumer electronics equipment attached to the receiver. you may restrict viewing or recording with your digital satellite receiver; To obtain the best picture quality, make...
System Manual - Page 68
... Parental Controls are locked, you restart the receiver, reset to factory defaults, or reset everything from system memory and starts over like a new receiver, starting over with Guided Setup. System Setup
Reset
The Reset screen lets you must enter your password to reset the receiver.
68 DIRECTV® NON-DVR USER GUIDE "Restart Receiver" is the same function as parental...
System Manual - Page 73
.... Help & Troubleshooting 73
4
5
6 Turn on your DIRECTV Receiver. First make sure that there is inserted in place correctly. The access card is a problem. For Standard-Definition receivers, press GREEN on your receiver, run the diagnostics system test on your digital satellite receiver. Occasional fluctuations in satellite receiver-controlling mode, then press MENU. 3.
are...
System Manual - Page 88
... GUIDE This equipment has been tested and found to part 15 of the FCC Rules. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV
• Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Numbers: D or H Federal Communications Commission (FCC): This equipment complies with the limits of a Class B digital device, pursuant to comply...
System Manual - Page 91
... problem is connected.
Warranty & Other Information 91
4
5
6 Imperial Hwy El Segundo, CA 90245 1-800-DIRECTV If your alarm company, telephone company or a qualified installer. Chapter 6 - If the equipment is experienced with...terminal equipment connected to which this DIRECTV Satellite Receiver does not disable your alarm equipment. It does not contain any user-serviceable components...
Installation Guide - Page 6
... a particular purpose, non-interruption of use, or non-infringement.
1.2 Scope
This document provides information on the DIRECTV Set-top box data port, front panel, and remote control commands as is relevant to set-top box (STB) models D10, D11, D12, R15, R16, H10, H20, HR20, H21, HR21 and HR21P. These specifications are not supported...
Installation Guide - Page 7
...The shortcut keys may not work if user interface graphics are on the default channel.
DIRECTV Set-Top Box Information for prefixes and call waiting, and a modem test.
ACTIVE and DOWN Skip Guided...are supported by pressing the front panel keys simultaneously.
Table 2-2: Supported Shortcut Keys
STB Model D10 D11 D12 H10 R15 R16 H20 H21 HR20 HR21 HR21P
ACTIVE and UP ACTIVE and RIGHT ...
Installation Guide - Page 8
... are interfaced through the data port using a USB-Serial adapter. DIRECTV Set-Top Box Information for the Installer
3 Data Port Connectors
Table 3-1 shows what...D10
RJ22
9600
D11
USB
9600
D12
USB
9600
H10
RJ22
9600
R15
USB
9600
R16
USB
9600
H20
USB
9600
H21
USB
9600
HR20
USB
9600
HR21
USB
9600
HR21P
USB and DB-9F
9600
3.1 USB 2.0 Data Ports
All new DIRECTV...
Installation Guide - Page 9
The data format is running, it must be reset.
3.2 Data Port Interface Default Baud Rate
All STBs have a default baud data rate of 42
March 5, 2008 DTV-MD-0058
DIRECTV Set-Top Box Information for the Installer
STB is 1 start bit, 8 data bits, no parity, 1 stop bit, and no handshaking. DIRECTV, Inc. Version 2.2
Page 9 of 9600.
Installation Guide - Page 10
... 2.2
Page 10 of 42
March 5, 2008 DTV-MD-0058 DIRECTV Set-Top Box Information for the Installer
4 Data Port Commands
4.1 Data Port Commands and Supported STB
Table 4-1: Commands and Supported STB
Command Command Label Code
D10 D11 D12 R15 R16 H10 H20 H21 HR20 HR21 HR21P
0x81
Standby...No Yes Yes No Yes Yes Yes Yes
0x9F
OpenUserChannelMT No No No Yes Yes No Yes Yes No No
DIRECTV, Inc.
Installation Guide - Page 11
...Version 2.2
Page 11 of Supported STB
DIRECTV STB
Software Version
D10-100
0x1040
D10-200
0x1040
D10-300
0x1043
D11-100
0x1040
D12-100
... (the carriage return hex code). DIRECTV, Inc.
Table 4-2: Software Version of 42
March 5, 2008 DTV-MD-0058 DIRECTV Set-Top Box Information for the Installer
4.2 Software Version of Supported STBs
DIRECTV STBs with the software version listed ...
Installation Guide - Page 14
... Return Data Stream as appropriate (Parser is free)
*Command Prefix (0xFA)? Service Command Parser Flowchart
DIRECTV, Inc. DIRECTV Set-Top Box Information for the Installer
Start
Send STB Response
Send STB Response
Send STB Response
A
= ACK_RESET
= DATA_ERROR
= CMDBUF_OVFL
Reset Command Parser
(Parser is Busy)
Send STB Response = NACK_FCNOK
NO Command completed
successfully ? YES...
Installation Guide - Page 15
... parser reset - break condition detected A previous service command is pending completion Command parser in use by another device Expected Prefix, prefix not sent Command parser reset - Version 2.2
Page 15 of parameters Parser timed out when receiving parameters Service command completed successfully Service command completed unsuccessfully Command parser reset - Command buffer
DIRECTV...
Installation Guide - Page 23
DIRECTV, Inc. DIRECTV Set-Top Box Information for the Installer
5.10 DisableUserEntry (0x94)
Command Label
DisableUserEntry
Command Byte
0x94
Input Parameter(s) None
Return Data Stream None
Return Response
ACK_FCNOK : Always Success
Return Value
0x0000
: Always Success
Description
The STB executes a DisableUserEntry command by performing a hard reset of 42
March 5, 2008 DTV-MD-...
Installation Guide - Page 25
...
OpenUserChannel 0xA6 [MajorChnHI] [MajorChnLO] [MinorChnHI] [MinorChnLO
MajorChnHI : 0x00 - 0xFF
DIRECTV, Inc. Command not supported for specified device
Others
: Failure - Bad command
Description...control were pressed.
menu)
STB -> Controller: F2
(Received the correct number of 42
March 5, 2008 DTV-MD-0058 DIRECTV Set-Top Box Information for the Installer
0xD4 Exit (key #30)
...
Installation Guide - Page 26
...Controller -> STB: 01 14 FF FF
(Command acknowledged) (Parameters[1])
STB -> Controller: F2
(Received the correct number of 42
March 5, 2008 DTV-MD-0058 Channel not found in program guide
... 26 of parameters)
DIRECTV, Inc. Bad command
Description
The STB will execute an OpenUserChannel command by viewer
0x1005 : Failure -
DIRECTV Set-Top Box Information for the specified...
Installation Guide - Page 38
DIRECTV Set-Top Box Information for bi-directional full-duplex communications. Figure 8-1. The pins for the DB-9F...Port Specifications
8.1 Low-Speed Data Port Connector
The connector type on D10, H10 and HR21P is a standard DB-9F or RJ22 (4 way/4 position jack).
Version 2.2
Page 38 of the RJ22 (4 way/4 position) Jack
DIRECTV, Inc. Low-Speed Data Port Pin Assignment Diagram
Line positions,...
Installation Guide - Page 42
...smart card". DIRECTV, Inc. High-bandwidth Digital Content Protection. National Television Systems Committee. Pulse Code Modulation. A satellite operating in the Integrated Receiver Decoder to control a subscriber's service channel authorization and decryption. Infrared. Left Hand Circular Polarization. See CAM. Set-top box. A removable, electronic subassembly providing...
Technical Brief - Page 1
... and may also result in a box stuck in the receiver or a faulty access card. A problem was detected reading your receiver was detected. Reposition the card and swap between boxes to -fail CAM card. Resolution / Troubleshooting
Both of these indicate receiver errors that brown discoloration of 2 at boot up. This indicates no signal on the DIRECTV receiver when a system test is...
DIRECTV Knowledge Base Results
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DIRECTV On-Screen Error Messages: Please Insert Valid Access Card
Reset you have not yet activated this access card, call customer service at 1-800-531-5000 to activate it. After 15 seconds, plug it back in and turn it . On Screen Display - Access card is not properly inserted. If you receiver by turning it off and unplugging it on. Access Card Expired Activating Used Receivers To Your... -
DIRECTV Receiver Reset Instructions
... pulled the wrong plug.) Leave the receiver unplugged for Satellite Signal" Activating Used Receivers To Your Account Remote Control Programming Steps If you are still having problems, you can simply press it to the electrical outlet and return to reset your receiver. If there is a reset button inside the access card door or pressing the button does... -
DIRECTV On Screen Display - Access Card Expired
... expired, what does this mean? The message on the card. From time to time, we replace access cards by sending out newer versions in the mail. Activating Used Receivers To Your Account On-Screen Error Messages: Please Insert Valid Access Card Receiver Reset Instructions On Screen Display - Programming Not Authorized On-Screen Error Messages: Please Call...
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