Compaq dc5000 Support Question
Compaq dc5000 Support Question
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Question posted by davolista on July 30th, 2015
Hp Compaq Dc5000
hp compaq dc5000 desktop blinks red light 3 times pause one second blink again continuously and not powering up.
Current Answers
Answer #1: Posted by BusterDoogen on July 30th, 2015 8:14 AM
BusterDoogen
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October 30th, 2011 Points: 28,565,407
Member since:
October 30th, 2011 Points: 28,565,407
Go here for the blink codes.
I hope this is helpful to you!
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Answer #2: Posted by techyagent on July 30th, 2015 7:47 AM
techyagent
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The blinking should be in a pattern.
Power Green On (S0) Computer on
Power Green 1 blink every 2 seconds (S1) Suspend Mode
Power Green 1 blink every 2 seconds (S3) Suspend to RAM
Power Green Off (S4) Suspend to Disk (if applicable)
Power Clear Off (S5) Computer off
Power Red 1 blink followed by 2-second
pause - Repeat
Power Supply failure
Power Red* 2 blinks 1 second apart CPU thermal shutdown
Power Red* 3 blinks 1 second apart CPU not installed
Power Red* 4 blinks 1 second apart Power supply overload (crow bar)
Power Red* 5 blinks 1 second apart No memory
Power Red* 6 blinks 1 second apart No graphics
Power Red* 7 blinks 1 second apart System board failure (detected prior to video)
Power Red* 8 blinks 1 second apart Invalid ROM
Hard Drive Green Blinking Hard drive activity
*Blinking
Power Green On (S0) Computer on
Power Green 1 blink every 2 seconds (S1) Suspend Mode
Power Green 1 blink every 2 seconds (S3) Suspend to RAM
Power Green Off (S4) Suspend to Disk (if applicable)
Power Clear Off (S5) Computer off
Power Red 1 blink followed by 2-second
pause - Repeat
Power Supply failure
Power Red* 2 blinks 1 second apart CPU thermal shutdown
Power Red* 3 blinks 1 second apart CPU not installed
Power Red* 4 blinks 1 second apart Power supply overload (crow bar)
Power Red* 5 blinks 1 second apart No memory
Power Red* 6 blinks 1 second apart No graphics
Power Red* 7 blinks 1 second apart System board failure (detected prior to video)
Power Red* 8 blinks 1 second apart Invalid ROM
Hard Drive Green Blinking Hard drive activity
*Blinking
Thanks
Techygirl
Related Compaq dc5000 Manual Pages
HP Client Manager 6.1 - Page 14
... imported into the Service Desk CMDB. Hardware and software inventory can reduce the time needed to properly troubleshoot problems. Using the link from within a single HP Systems Insight Manager console. By anticipating hardware and software problems before they occur, HP OpenView optimizes system performance and availability. Detailed client inventory is made accessible from...
Testing on HP Business Desktop PCs - Page 2
... of tests conducted on HP Business Desktop PCs.
2 The following sections provide more reliable PC, and that they be durable and able to support a vast array of operating systems, languages, applications, and add-in their quality, integrate them into our product lines, and get them and to continuously improve the customer experience, HP uses a disciplined and...
HP Business Desktop BIOS - Page 5
...boot to the network controller manufacturer. This feature helps ensure that HP-BIOSenabled units will continue to be powered on the Documentation CD that can be configured for sending failure/... of the Desktop Management Guide on at a specific time and day of up the system over the network. The HP BIOS allows the system administrator to configure the HP Business Desktop computer to ...
HP Business Desktop BIOS - Page 13
... speed does not compromise the thermal protection over the computer environment. This state offers the fastest wakeup time and the lowest power savings.
• S3-Standby state known as Suspend to assist in operating the HP Business Desktop computer in the processor being halted, but context is very low (typically
All other elements of...
HP Business Desktop BIOS - Page 14
The computer is often referred to as Soft Off. This state offers the slowest wakeup time and the greatest power savings (typically • S5-This state is off.
Troubleshooting Guide - Page 22
...service provider.
2-6
www.hp.com
Troubleshooting Guide Smart Cover Lock, featured on the hard drive.
1. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause. Make sure the ... is full. Troubleshooting Without Diagnostics
Solving General Problems (Continued)
Problem
Cause
Cannot remove computer cover or access panel.
Computer Setup (F10) Utility Guide - Page 18
Each time the computer is powered on the current bootable disk. When enabled, the BIOS rejects all requests to write to the...
Option
Description
Security (continued)
Master Boot Record Security
Allows you are given the option of saving the MBR on the hardware
configuration.
14
www.hp.com
Computer Setup (F10) Utility Guide If MBR Security is enabled. ✎ Support for specific ...
Getting Started - Page 16
...Num Lock key. The Num Lock light should not be disabled (or enabled) in case of forgotten password, power loss, or computer malfunction.
1....pause periodically.
Getting Started
Solving General Problems (Continued)
Problem
Cause
Computer appears to create more space on . Cursor will need the FailSafe Key in Computer Setup. Hard drive is installed properly. Transfer data from HP...
Getting Started - Page 22
...properly attached.
5.
Reseat the processor.
18
www.hp.com Open hood, press power button, and see that the processor is not... or installed.
3.
Ensure the fan is running.
2. Red Power LED stays on. None
Processor not installed (not an ...Lights (LEDs) and Audible Codes (Continued)
Activity
Beeps Possible Cause Recommended Action
Red Power LED flashes two times, once every second, followed ...
Getting Started - Page 23
... the device that the voltage selector, located on your region.
2. Getting Started
Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued)
Activity
Beeps Possible Cause Recommended Action
Red Power LED flashes once every two seconds. If the system enters the POST, then power off and replace one at a time and repeat this procedure, until failure occurs.
Getting Started - Page 24
....
2. Replace the system board. System board failure (ROM detected failure prior to video). Reflash the ROM using a ROMPaq diskette.
Getting Started
Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued)
Activity
Beeps Possible Cause Recommended Action
Red Power LED 6 flashes six times, once every second, followed by a two second pause. Replace the graphics card.
3.
Getting Started - Page 25
... on, then replace the power button harness.
5.
Press and hold the power button for less than 4 seconds. Check that the power button harness is set to the appropriate voltage. www.hp.com
21
If the hard drive LED turns green, then:
1. Remove the expansion cards one at a time until the 3.3 V_aux light on the system board...
Getting Started - Business Desktops - Page 16
... maybeon. Make sure the airflow to pause periodically. Make sure the processor heatsink is hot.
1. Getting Started
Solving General Problems Continued
Problem
Cause
Solution
Computer appears to the... (some computers, is established. The NumLock light should not be disabled (or enabled) in case of
forgotten password, power loss, or
computer malfunction.
Cannot remove computer...
Getting Started - Business Desktops - Page 23
... by a two second pause. Replace the power supply.
5. Pre-video memory error
1. Replace the system board.
19 If the system enters the POST, then power off and replace one at a time to the appropriate voltage. Getting Started
Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued
Activity
Beeps Possible Cause Recommended Action
Red Power LED None flashes once...
Getting Started - Business Desktops - Page 24
... system.
2. System board failure Replace the system board. (ROM detected failure prior to video). Red Power LED 8 flashes eight times, once every second, followed by a two second pause. Getting Started
Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued
Activity
Beeps Possible Cause Recommended Action
Red Power LED 6 flashes six times, once every second, followed by a two second...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition - Page 5
... USB Flash Media Device 1-1 1.1 HP Software 1-2
2 Setup Utilities and Diagnostics Features
2.1 Power-On Self-Test (POST 2-1 2.2...Desktop Management
3.1 Initial Configuration and Deployment 3-1 3.2 Remote System Installation 3-2 3.3 Software Updating and Management 3-2
3.3.1 HP... 3-6 3.4.5 Dual-State Power Button 3-6 3.4.6 Power Management 3-7
Sercice Reference Guide., dc5000
360201-002
iii
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition - Page 10
... ■ HP Intelligent Manageability ■ Enhanced HP Insight Personal Edition (Diagnostics for Windows) ■ DMI Support ■ Power Management with many Compaq models
✎ Additional HP software may be installed at www.hp.com ■ Compaq Restore Plus! You can obtain the latest version of three ways: ■ Support Software CD ■ HP web site at that time on .
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition - Page 17
...MBR) Security.
Each time the computer is powered on or rebooted, ...by the BIOS during POST). Service Reference Guide, dc5000
360201-002
2-7 See Chapter 3, Desktop Management, in the factory and are rejected, causing...power-on the current bootable disk, restoring the previously-saved MBR, or disabling MBR security. Setup Utilities and Diagnostics Features
Heading
Security (continued)...
HP Compaq Business Desktop dc5000 Series Service Reference Guide 2nd Edition - Page 34
...click on in network mode. Desktop Management
Keyboard Light Combinations Used by Boot Block...power button's configuration, complete the following steps:
1. Num, Caps, Scroll Lock
Green
Blink on the Start Button, then select Settings > Control Panel > Power Options.
In the Power Button section, select the desired power button setting.
3-6
360201-002
Service Reference Guide, dc5000...
Hardware Reference Guide - HP Compaq Business Desktop dc5000 Microtower Model - Page 38
Specifications
HP Compaq dc5000 Microtower (Continued)
Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency
Power Output
Rated Input Current (maximum)
Input Voltage Switch Setting
115 V
230 V
90-132 VAC 100-127 VAC
50-60 Hz
240 W
6 A @100 VAC
180-264 VAC 200-240 VAC
50-60 Hz
240 W
3 A @ 200 VAC
A-2
www.hp.com
Hardware Reference Guide
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