Canon PIXMA MX472 Support Question
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Question posted by amandamcorcoran on March 31st, 2015
Support Error 5100
Current Answers
Answer #1: Posted by BusterDoogen on March 31st, 2015 6:07 PM
1. With a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.
2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.
3. Remove and reseat all of the ink cartridges in the printer.
Once the above steps have been performed, if you still experience the error, please try cleaning the encoder film of the printer by following the steps located at the link below:
PIXMA MX472 Cleaning the Encoder Film
I hope this is helpful to you!
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Answer #2: Posted by Paisleynlr on May 11th, 2016 2:39 PM
I went through all the off/on, clean encoder film, ink out and in. Still has error. Slid the ink cartridge carrier all the way until the white tray lifted up against the ink cartridges, then without closing the small ink door I closed the long front cover (which closed the small ink door too) and now the printer is back without the 5100 error. The print is not as clean but I attribute that to messing with the encoder film.
Answer #3: Posted by sabrie on March 31st, 2015 5:45 PM
http://www.justanswer.com/printers/7kdj8-error-5100-canon-pro-9500-mark-ii.html
www.techboss.co.za
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