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Canon PIXMA MX472 Support Question

Canon PIXMA MX472 Support Question

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Question posted by amandamcorcoran on March 31st, 2015

Support Error 5100

recently I got paper stuck in my printer but I removed it and it's been saying support error 5100 sense and I have no idea how to fix this

Current Answers

Answer #1: Posted by BusterDoogen on March 31st, 2015 6:07 PM
This answer was accepted by the poster of the original question.
BusterDoogen

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October 30th, 2011

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To try and resolve the error, please follow these steps:

1. With a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.

2. Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely.

3. Remove and reseat all of the ink cartridges in the printer.

Once the above steps have been performed, if you still experience the error, please try cleaning the encoder film of the printer by following the steps located at the link below:

PIXMA MX472 Cleaning the Encoder Film

I hope this is helpful to you!

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!

Answer #2: Posted by Paisleynlr on May 11th, 2016 2:39 PM
Paisleynlr

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May 11th, 2016

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Pixma MX472

I went through all the off/on, clean encoder film, ink out and in. Still has error. Slid the ink cartridge carrier all the way until the white tray lifted up against the ink cartridges, then without closing the small ink door I closed the long front cover (which closed the small ink door too) and now the printer is back without the 5100 error. The print is not as clean but I attribute that to messing with the encoder film.

Answer #3: Posted by sabrie on March 31st, 2015 5:45 PM
sabrie

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May 23rd, 2013

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Related Canon PIXMA MX472 Manual Pages

User Manual - Page 10

...pages in the search window. Entry example: "(your product's model name) load paper", "(your product's model name) 1000" in the search window and click (... to load paper Enter "(your product's model name) load paper" in the search window and perform a search • Troubleshooting Errors Enter your product's model name and a support code Example: When the following error screen appears Enter...
User Manual - Page 16

...Various types of PREMIUM Contents provided in advance. Note • The designs of content such as seasonal cards and paper crafts that support PREMIUM Contents can download exclusive printing materials. CREATIVE PARK PREMIUM A service where customers using models that can be printed... for free. Before Using the Machine with the Access Point Mode For details on a supported printer.
User Manual - Page 18

... Function" for details. Print Directly from your smartphone by using PIXMA Printing Solutions Printing with Windows RT Upload Scanned Images Easily to the...functions are available on your iPad, iPhone, or iPod touch Manage Your Printer from a Remote Location by Using Remote UI Print easily from iPad,...or services supporting Google Cloud Print. You can print from anywhere with the AirPrint function...
User Manual - Page 19

... and specify detailed print settings. (The available functions will differ depending on a smartphone wirelessly. PIXMA Printing Solutions can check printer information even when you use this product from the printer. Print Easily from a Smartphone with Windows RT When you 're out away from your computer, smartphone, or tablet device. Refer to "Printing from...
User Manual - Page 23

...paper, then select OK The authentication URL is displayed, select Yes 5. When the confirmation screen to print the authentication URL is complete, you can print the data with your printer... process with Google Cloud Print. When authentication process is not complete properly and the error message is complete properly, the registration items are displayed. Select Web service setup ->...
User Manual - Page 25

...smartphone The figure below is being operated or an error has occurred. When the preparation for printing with ...such as when the machine is an example of your printer. Note • Depending on the model of when ...paper into the machine in single-sided even when you send print data with Google Cloud Print 1. Make sure that the machine is turned on the applications or services supporting...
User Manual - Page 26

...supported paper sizes, go to the Online Manual home page, and refer to the "Cannot Print Properly with Automatic Duplex Printing" for your model.) • If you select plain paper as media type or if you select B5/A5-size as paper... your LCD monitor is a color model 4. Select GoogleCloudPrint 5. If your printer model, this function may not select the print settings when sending the print...
User Manual - Page 29

... to set and execute the machine utility functions such as the remaining ink amount, the status, and detailed error information. Network Configuration This function displays the network settings. 29 Printer status This function displays printer information such as cleaning. Firmware update This function allows you to register this machine to the ink purchase...
User Manual - Page 31

... displayed. 3. If an app does not let you use printer options, you tap Print and select a model name, the displayed printer options will include up to the following four options: • Printer: Select a model that app. Important • Because some app does not support AirPrint, Printer Options may not be used in your wireless LAN...
User Manual - Page 32

...copies. • Duplex Printing: If the model supports duplex printing, you execute printing, the printer prints according to the specified settings. Paper Size With AirPrint, the paper size is selected automatically according to be used app,... copies. 6. Important • Your app may support different paper sizes. To display the list of recently used app, and you can be printed. 8.
User Manual - Page 33

... the problem persists, use the printer driver on your model. 33 Deleting a Print Job To delete a print job with AirPrint, use one of the following : 1. Check that no error message is on the Apple device... can be canceled, and then tap Cancel Print. Check that the machine has enough paper and ink. 4. If you printer does not have a LCD monitor, press the Stop button on the machine to the...
User Manual - Page 71

... be used. *2 Printing to this paper from the operation panel is not supported. Refer to the instruction manual supplied with the Printer Driver Page Sizes You can be able to enhance the fun of Canon genuine paper is not sold in brackets. Paper is shown in the US by name. Paper Load Limit Media Type Settings...
User Manual - Page 139

... panel of the machine or printing and scanning from the operation panel of the machine, the printer driver, or ScanGear (scanner driver). Always use quiet mode Select this option when you wish ... are enabled hereafter. 139 The settings are set the quiet mode, the mode is disabled, an error message may lower the print speed. The procedure for using the quiet mode is on the Maintenance ...
User Manual - Page 141

...printer driver setup window 2. If this happens, click OK to perform the automatic head alignment. Prevent paper... recent settings specified on the Maintenance tab The Custom Settings dialog box opens. Important • Do not change it to prevent paper ... settings: Prevent paper abrasion The machine can change this check box only if the machine is disabled, an error message may become...
User Manual - Page 146

...using the ADF, selects whether to receive faxes in Error Correction Mode (ECM). communication ◦ ECM TX Selects whether to send faxes in Error Correction Mode (ECM). 146 If you select ON...them into black & white data if the recipient's fax machine does not support color faxing. If you select If incompatible, end, the machine does not send color ...fit in the selected paper.
User Manual - Page 148

...• This setting may not be supported depending on hook function. • FAX RX reject If you can avoid the mistransmission of purchase. If you select Print error only or Print for each TX, ... of Faxes • On-hook setting If you select Enable, you print the report, select Print error only or Print for each TX. If you can specify the settings of faxes with the report. ...
Fax Guide - Page 86

... List Type of Reports and Lists Report or List Description ACTIVITY REPORT Shows recent fax transactions at sight. • You can print the list of purchase...'s Memory REJECTED NUMBER Lists the rejected numbers. This list may not be supported depending on the procedure to print, see Printing Report or List. CALLER HISTORY...REPORT/ERROR Either of sent and received faxes automatically.
Fax Guide - Page 88

...; CALLER HISTORY Note • CALLER HISTORY may not be supported depending on the country or region of purchase. If you send a fax, the error number is printed on ERROR TX REPORT (there are some errors for which the cause is turned on the LCD, the paper settings are incorrect. The FAX menu screen is displayed...
Printing Guide - Page 146

...machine as a computer or a smartphone. Perform printing from an external device such as a printer you use. 5. The machine exits from an external device such as a computer or a ... • You can also print using PIXMA Printing Solutions. 7. Note • For details on the machine. 6. Press the Stop button when printing is completed. Load paper on how to print from the access point...
Scanning Guide - Page 162

... the operation panel of the machine and also may experience errors while accessing the devices. • Scanning may not display... save them using it. For such applications, do not support continuous scanning of free space is accepted, or multiple images... • Do not connect two or more scanner or multifunction printers with Media Center included in the Insert Picture from standby mode...

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