Canon MX310 Support Question
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Question posted by atfame on November 4th, 2013
Canon Pixma Mx310 Won't Scan Color
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Related Canon MX310 Manual Pages
MX310 series Quick Start Guide - Page 4
... reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are subject to be, representation or warranties concerning the products described.
Canon U.S.A., Inc. Canon PIXMA MX310 series Office All-In-One Quick Start Guide. All statements, technical information and recommendations in part, without notice. and other countries.
has reviewed this...
MX310 series Quick Start Guide - Page 5
... Summary of Reports and Lists 57
Routine Maintenance 59 When Printing Becomes Faint or Colors Are Incorrect 59 Printing the Nozzle Check Pattern 60 Examining the Nozzle Check Pattern...Message Appears on the Computer Screen 94 Error Message Appears on a PictBridge Compliant Device 96 Scanning Problems 97 Problems Receiving Faxes 97 Problems Sending Faxes 99 Telephone Problems 100
Appendix ...
MX310 series Quick Start Guide - Page 6
... customize operation of your computer according to the settings selected. Lights when there are documents stored in progress.
(13) Color button Starts color copying, scanning, or faxing.
2
Before Using the Machine In scan mode, the machine scans a document to your machine.
(8) LCD (Liquid Crystal Display) Displays messages, menu selections, and the operational status.
(9) Numeric buttons...
MX310 series Quick Start Guide - Page 9
...page 32) ACTIVITY REPORT*1 TX SETTINGS*1 ECM TX PAUSE TIME AUTO REDIAL TX START SPEED COLOR TX TX REPORT DIAL TONE DETECT
RX SETTINGS*1 AUTO PRINT RX ECM RX FAX PRIORITY ...MEDIA TYPE (page 52) FAX Quality button SCAN CONTRAST (page 42) FAX RESOLUTION (page 43)
z SCAN mode
Menu button DEVICE SETTINGS MAINTENANCE
z Direct Printing mode
Menu button DEVICE SETTINGS MAINTENANCE
*1 For details, refer to ...
MX310 series Quick Start Guide - Page 28
... and Off" on page 6.
3 Load the original document on page 8.
4 Press the SCAN button, then press the Color or Black button.
24
Scanning Images For detailed operations of MP Navigator EX, refer to the Scanning Guide on page 24. Scanning Images
You can scan images from the machine to a computer without printing them and save them...
MX310 series Quick Start Guide - Page 46
... areas, whereas decreasing the contrast setting reduces the difference between light and dark.
See "Adjusting the Scan Contrast or the Image Quality (Fax Resolution)" on the Platen Glass and press the Color or Black button.
(2) After scanning all pages of the original, press the OK button to send the fax. z Using the Platen...
MX310 series Quick Start Guide - Page 47
..." on page 45.
(2) Press the Color button for color sending, or the Black button for black... & white sending.
Note
For details on the types and conditions of the document you send. z Memory sending z Manual sending z Dialing the coded speed dial z Redialing
z Sending Faxes (Memory Sending)
1 Prepare for fine-print documents. See "Adjusting the Scan...
MX310 series Quick Start Guide - Page 48
... Glass:
(3) When the following message is displayed, load the next page on the LCD.
Automatic redialing is available only when the recipient's fax machine supports color faxing.
SCAN NEXT
[START]
TRANSMIT
[OK]
If you have a fax machine that the remaining document is being sent, press the Stop/Reset button, then follow the...
MX310 series Quick Start Guide - Page 70
... Getting the Ink Status Information
You can check the current ink level by pressing the COPY, SCAN, or FAX button.
When ink runs out, replace the FINE Cartridge.
If you of it . The..., error messages appear on page 78 and confirm how to replace FINE Cartridges. BLACK INK LOW COLOR INK LOW
CHECK INK
U163
BLK COL
CHECK INK
U162
BLK COL
Ink is used FINE Cartridge,...
MX310 series Quick Start Guide - Page 71
... can confirm the status of each FINE Cartridge on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh).
(A)
(A) Confirm whether any symbols are displayed here. Routine Maintenance...action.
This message is disabled. See "CHECK INK U162" in "FAX SETTINGS" of a Color and Black FINE Cartridges may have a new FINE Cartridge available. The function for detecting the...
MX310 series Quick Start Guide - Page 73
... Nozzles on -screen manual. This will cause the FINE Cartridge to some reasons such as clogging of specified Canon brand FINE Cartridges.
For information on , lift
the Scanning Unit (Printer Cover) with both cartridges. Color ink is turned on how to configure this setting, refer to when printing with either of first use...
MX310 series Quick Start Guide - Page 75
...Cleaning finishes.
The Black FINE Cartridge should be careful not to its original position, and then gently close the Scanning Unit (Printer Cover).
z If the straight line is misaligned or the Print Head position is misaligned, align the...(1) Insert a new FINE Cartridge all the way into the left slot ( B ) and the Color FINE Cartridge should be installed into the appropriate slot.
MX310 series Quick Start Guide - Page 82
...USB cable. Make sure that Canon shall not be liable for any malfunction or trouble caused by continuation of your device, you are recommended to contact your Canon service representative as early as ...want to cancel the error so you want to the machine.
78
Troubleshooting Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly. This error message indicates that...
MX310 series Quick Start Guide - Page 83
...tried to the instruction manual of your application software.
The document is not resolved, contact your Canon service representative. Set the paper size setting to stop ejecting. Press the OK button to a ... SCANNER ERROR LOAD PAPER
PAPER JAMMED CANNOT SCAN FROM ADF
CHANGE PAPER TO CHECK DOCUMENT CLEAR DOC. [OK] STOP DOC CLR [STOP]
COVER IS OPEN DEVICE IN USE CANNOT TURN OFF DOCUMENT IN ...
MX310 series Quick Start Guide - Page 86
... the My Computer icon on the desktop.
(2)Double-click the CD-ROM icon on your Canon service representative.
82
Troubleshooting
If the CD-ROM icon is still not displayed, try different ..., there is a problem with the Setup CDROM. The drive letter of the disc drive depends on the PIXMA XXX screen (where "XXX" is not displayed, restart your setup sheet to reinstall the MP
Drivers.
(1)Click...
MX310 series Quick Start Guide - Page 90
... Cannot Use" on page 74.
Perform the Bottom Plate Cleaning to become stained with high color saturation such as photographs or images in the User's Guide on-screen manual.
86
Troubleshooting
... of paper.
Make sure that the paper you are using Photo Paper Pro or other Canon specialty paper. Cleaning the paper feed roller will become smudged. For details on is suitable for...
MX310 series Quick Start Guide - Page 94
...to confirm that you cannot pull the paper out, turn the machine off , open the Scanning Unit (Printer Cover) and remove it back on how to touch the components inside the machine...continues after removing the paper, contact your Canon service representative.
90
Troubleshooting If you turned off the machine in step (1), all paper, close the Scanning Unit (Printer Cover), and turn the ...
MX310 series Quick Start Guide - Page 96
... machine, or if the document jam error continues after pressing the Stop/Reset button during
scanning, "DOCUMENT IN ADF" appears on page 91.
(2)Open the Document Cover and pull ...document pages to (3) under "Document jams in the ADF after removing the document, contact your Canon service representative.
92
Troubleshooting Press the OK button so that the remaining document is automatically fed...
MX310 series Quick Start Guide - Page 108
... speed
Scanning image processing Memory Fax resolution
Dialing
Telephone Networking
Fax Specifications
Public Switched Telephone Network (PSTN)
G3 / Super G3 (Mono & Color Fax)...Canon FAX Standard chart No.1 for others, both in standard mode or Canon FAX Standard chart No.1, standard mode.) Color: Approx. 1 minute/page at 33.6 Kbps, ECM-JPEG, transmitting from memory (Based on Canon COLOR...
MX310 series Easy Setup Instructions - Page 2
... which is located on
the machine to save originals scanned from where it if you would appreciate it left...Registration screen appears, click Next.
QT5-1361-V02 © 2007 Canon Inc. The setup program should run automatically.
Follow on -screen instructions..." instructions in the Quick Start Guide.
m When the PIXMA Extended Survey Program screen appears, confirm the message. In ...
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