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Bose Bluetooth Support Question

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Question posted by biijwb19 on November 4th, 2012

Bose Bluetooth Worked With Samsung Galaxy 3 Until Last Samsung Update

does not work now error message comes up and says unable to pair with Bose BT2 01.04.01. incorrect pin or password

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Answer #1: Posted by Anonymous-111661 on May 18th, 2013 10:33 AM

Anonymous-111661

Member since:
May 18th, 2013

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I had the same issue. On researching, I found that this mostly happens when you update your phone or change ROMS. I had flashed a new ROM on my Galaxy Note 2 N7100. I am providing the solution for the Galaxy Note 2 and Bose BT2. The same principle can be appled to any phone.

On the Phone : Remove the headset from paired devices. If you do not see a remove option, restart the phone and the device will go away from paired devices list.
On the headset : Slide the power to OFF and then to ON. Hold the Call and Volume down buttons together for 5 seconds. You will notice that the 2 lights(power and BT) in the headset flash off and on. The headset memory is now cleared
Pairing them again : Slide the power to OFF and then to ON. Turn on Bluetooth and scan for devices on the phone. Select the Bose BT2 and if it asks for a PIN use 0000.

You are back in the game.

Related Bose Bluetooth Manual Pages

Owner's guide - Page 3

... from the wall outlet before using equipment that produce heat. Keep these instructions - iii Damage caused by use the headset/ headphones while engaging in any heat sources, such as applicable by Bose Corporation. Do not install near water or moisture - Unauthorized alterations may compromise safety, regulatory compliance, and system performance and may...

Owner's guide - Page 4

... all servicing to rain or moisture, does not operate normally, or has been dropped - the apparatus has been exposed to qualified service personnel. Please call Bose to be referred to an authorized service center near you to dangerous voltages or other hazards. Use proper power sources - Servicing is damaged; Do not...

Owner's guide - Page 5

... of the following two conditions: (1) This device may cause harmful interference to radio communications. These limits are encouraged to try to correct the interference by Bose Corporation could void the user's authority to operate this is no guarantee that may cause undesired operation of the FCC Rules. Changes or modifications not...

Owner's guide - Page 6

Other agency markings FCC ID: A94BT1R FCC ID: A94BT1L IC: 3232A-BT1R XX IC: 323A-BT1L Engineered in the United States Made in China vi and any use of Bluetooth SIG, Inc. Tab 6, 12 Tab 5, 11 Tab 4, 10, 16 Tab 3, 9, 15 Tab 2, 8, 14 English Attribution The Bluetooth word mark and logos are registered trademarks of such marks by Bose Corporation is under license.

Owner's guide - Page 8

... + and - Tab 6, 12 Tab 5, 11 Tab 4, 10, 16 Tab 3, 9, 15 Tab 2, 8, 14 English Preparing your headset Thank you We appreciate your choice of the Bose® Bluetooth® headset, which lets you hear and be heard, even as the noise levels around you change. Headset features Small size, advanced fit, and a few...

Owner's guide - Page 11

... system. If needed , press back on all electronic equipment.Voltage variations and spikes can be purchased at electronics stores. 5 Extend the power supply prongs. 2. Note: Bose recommends using a safety agency-approved surge protector on the release (a) and lift the adapter up and off (b). It snaps into place when properly seated. 1 2 3 b a UK...

Owner's guide - Page 13

... menu title. Move down the list to discoverable devices like the headset. Refer to the instruction manual for pairing. Bluetooth light and symbol To begin pairing: 1. Your Bluetooth mobile phone can pair and connect to the device named Bose BT1 and make this feature or how to activate it is a list of the headset blinks blue...

Owner's guide - Page 14

..., the Bluetooth indicator on page 7. Deleting a no-longer-used phone To make the headset discoverable again. To clear the headset pairing memory, ...Bose headset does not appear in the list, press and hold the Call button on , press and hold the headset call button to make sure the headset no longer connects to an old mobile phone, you can clear the headset memory and then re-pair...

Owner's guide - Page 15

... ridge. To determine if the tip is the right size: StayHear tip 1. Tip 1 Note: Which ear you use depends on wing whether you expect from Bose. English Tab 2, 8, 14 Tab 3, 9, 15 Tab 4, 10, 16 Tab 5, 11 Using the headset Tab 6, 12 When you wear the headset properly, it provides the comfort...

Owner's guide - Page 17

... battery indicator glows to show there is low. Among these indicators, the headset emits tones in minutes) indicates when the battery is power. • The Bluetooth® indicator glows blue to show the state of connection. Four notes (high to your mobile phone. One note per press (low to actions. Low...

Owner's guide - Page 18

...Bluetooth light status Blue light: Slow flashing - The headset is ongoing. Most indicator lights turn off in standby. Yellow, solid - Red, slow flashing - charging is connected. Red, solid - About 1 hour of talk time or 22 hours in 10 seconds to 4.5 hours of them is discoverable for pairing...Less than 30 ft (10 m) apart. charging error (the room temperature or product may be too ...

Owner's guide - Page 20

... 11 Tab 4, 10, 16 Tab 3, 9, 15 Tab 2, 8, 14 English Transfer the audio to your Bose® Bluetooth® headset to hold and answer the other phone by pressing the Call button. So the headset is ready ... and holding the Call button (during a single phone call on both a personal and a work phone, for example. 14 Redial a call by pressing and holding the Call button. Reject an incoming call...

Owner's guide - Page 21

Be sure to this phone. 4. Complete the pairing procedure specific to enable Bluetooth on the two phones you want connected. 15 Turn the headset off and then on any phones already paired to use. English Tab 2, 8, 14 Tab 3, 9, 15 Tab 4, 10, 16 Tab 5, 11 Tab 6, 12 Pairing a phone for 5 seconds to enable multi-point and...

Owner's guide - Page 22

... been less recently used, you need to re-activate the connection. End the second call and re-activate the on this by re-selecting the Bose BT1 in the device list on -hold and answer the other phone to make or redial a call, place the call manually instead of these two...

Owner's guide - Page 23

... • If you are using your region). • If you are using a surge suppressor, be sure the computer is plugged in and the outlet is working outlet and turned on. • If you are using a power outlet: - English Tab 2, 8, 14 Tab 3, 9, 15 Tab 4, 10, 16 Tab... your computer, be sure the headset power supply is securely inserted and the suppressor is firmly plugged into a working . -

Owner's guide - Page 24

... details. • Turn the headset off, then on the StayHear™ tip is flush beneath properly the ear ridge. pair. or feels • Make sure the tip is activated. tion manual for at least 5 seconds to make the headset ... the headset and mobile phone phone and the are turned on and the Bluetooth® feature on your headset do not phone is firmly attached to your phone instruc-

Owner's guide - Page 25

.... If it is selected, delete it is no longer listed, repeat "Pairing your headset and mobile phone" on your phone instruction manual for 10 seconds to be sure Bose BT1 is within 33 feet (10 meters) of the headset. • Check the Bluetooth® device list on page 7. • Simultaneously hold the headset...

Owner's guide - Page 27

... brush the mesh screen with mild soap and rinse it. Or for online support visit: • owners.Bose.com in solving problems, contact your headset, the StayHear™ tip, and wire mesh under the tip:... Gently peel the tip from the end of the earpiece. To contact Bose by phone, refer to wipe the surface carefully. Dry the tip using a soft dry cloth. Avoid...

Owner's guide - Page 28

... the outside of purchase from an authorized Bose dealer, using the following procedures: 1. Details of ...Bose organization in your country/region (visit Global.Bose.com for instructions on the product registration card that is covered by the Bose organization in your country. 3. Tab 6, 12 Tab 5, 11 Tab 4, 10, 16 Tab 3, 9, 15 Tab 2, 8, 14 English Limited Warranty Your Bose® Bluetooth...

Owner's guide - Page 30

...11 Tab 4, 10, 16 Tab 3, 9, 15 Tab 2, 8, 14 English Bluetooth® QD ID: B016580 Version 2.1 EDR (Enhance Data Rate) and Secure Simple Pairing (SSP) Profiles include Headset (HSP 1.1) and Hands Free (HFP 1.5) Accessories ... only, visit global.Bose.com on the inside back cover of this guide. 24 To contact Bose by phone, refer to the address list on line, or contact Bose Customer Service. •...