Question posted by Kornegaysybil182 on May 3rd, 2016
Phone Won't Come On
Current Answers
Answer #1: Posted by VijvalN on May 3rd, 2016 2:41 PM
It remains one of life's great mysteries why some phones succumb to the black screen. However, some causes are known; for instance, your Galaxy may have a hardware problem. This may or may not be fixable, depending on the issue. This issue can come from normal wear and tear or, if for some reason, there has been some physical damage to the phone.
Glitches in one or some of your apps, or in your firmware, can also cause the black screen. Another culprit can be lack of battery power. Before you freak out about having to spend big bucks to get a new phone, there are some things you can do yourself to remedy this problem.
Quick FixesYou can perform two quick fixes to try to get rid of the awful black screen. The first is just to give your phone time to charge fully while powered off. Keep it plugged into the phone charger and do not remove it until the phone has a full charge.
The other option for repairing the black screen is to do a soft reset on your phone. This is easy to do. Turn the phone off. Hold down the power, or lock, button for ten to fifteen seconds. The phone then reboots and turns itself back on. The black screen should be gone, and your phone should be back running properly. This allows the phone to refresh and eliminate any minor glitches that may have been in your S4. Keep in mind that these fixes may not end the problem permanently. They are just temporary solutions.
Fix the AppsOften the cause for the black screen of death is an error in one, or some, or the apps. First, be sure that your apps are all up to date. When your phone indicates that an update is available, make sure to complete it. Updates work out any bugs or glitches within the apps or within the software your phone uses. This allows your phone to run properly and efficiently.
Just like a computer, smartphones like the Samsung Galaxy can fall victim to viruses. Therefore, just as you protect your laptop or desktop computer, you should protect your phone. Install a reliable and up to date antivirus or anti-malware app onto your phone. This is important. Viruses can steal your personal information, and may also corrupt the data in your phone. Keep your S4 virus and malware free to avoid that pesky black screen.
Hard TimesIf all else fails, and you are still stuck with the black screen of death, you may have to do a hard reset, or a factory reset, on your phone. This restores the phone to its original factory settings. It deletes any information you may have on your phone. You should first remove the back panel of the phone and remove the SIM card can remain in the phone.
Replace the back cover, and plug the phone into the charger. To initiate the recovery menu, hold down the "volume up", "home", and "power" keys all at once. Use the volume keys on the side of the phone to navigate through the recovery menu and choose "Wipe Data/Factory Reset." Press the "power" key to start the factory reset process.
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