I Can Not Remember My Password And The Email I Used Is No Longer Valid

In this situation you have to turn to Big Fish for resolution. Big Fish says:

If you've forgotten the email address that was used to create your account or no longer have access to that email address, please contact Customer Support. In order to promptly locate your account, please provide your first and last name, first four and last four digits of the payment card on the account, and your billing address. Please do not include your entire credit card number.

---

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Game crashing, freezing, or not working?

There are several reasons why a game may crash, freeze, or have other technical issues. If you've been playing for more than one hour consecutively, then there is a greater chance of this happening. The following is a list of troubleshooting steps that may help.

Improve game performance

First, try these tips to improve the performance of your game:

• Double-check that your device has plenty of battery life left. If you're playing with low battery life, the device has to work harder to run a game. It's recommended to play while connected to your computer, a wall outlet, or after the battery has fully charged.

• Check on updates for the game and your device using the steps in the sections down below.

• Close all applications. When you exit an app, the app does not close automatically. For some issues, including game crashes, it is a good idea to close all applications running in background to free up your device's resources. Please see Apple's iOS: Understanding multitasking help article for more information. To close background applications:
  1. Double click the Home button (the button on the front of your device) and all multitasking apps will appear.
  2. Swipe up on each app to remove it from running in the background.
  3. Click the Home button again to go back to the normal screen.
  4. Restart your device and open the game.

• If you're still having trouble, try restarting your device. Apple also recommends restarting after installing any application. Follow these steps to restart an iPad, iPhone, or iPod touch:
  1. Hold the Sleep/Wake button at the top of the device for 5 seconds.
  2. Run the slider across the screen to power off.
  3. Wait 30 seconds, then start the device again by holding the Sleep/Wake button until you see the Apple icon.
  4. Start your game.

If the steps above didn't help, try uninstalling and reinstalling the game. Once you've purchased a game (or downloaded a free to play game), it can be reinstalled on any of your devices. Please make sure to sign in to the same iTunes account used to make the original purchase and/or download the game.Reinstall your game

By uninstalling your game, you will lose all saved progress and settings in that game. If this is a concern, please try all other troubleshooting steps before uninstalling and reinstalling your game.

Uninstalling a game

1. Hold your finger on the game icon for 5 seconds. This will cause the icons on the screen to jiggle and a small Xwill appear over the game icon.
2. Tap on the game icon to delete it from your Apple device. When prompted, tap Yes to complete the removal process.

Reinstalling from the App Store

1. Sign into the iTunes account that was originally used to purchase the game.
2. Find and download the game from the App Store.
3. After the installation is complete, please restart your Apple device as instructed above.

Reinstalling from iTunes (if your device was synced to iTunes after the game's purchase)

1. Connect your Apple device to your iTunes program.
2. Once the device has been detected, click the Applications tab in iTunes.
3. Make sure there is a check mark next to the game you want to reinstall and click the Sync button to reinstall it.
4. After the installation is complete, please restart your Apple device as instructed above.

Try clearing your saved game. This option may appear differently in each game. Here are a few examples:How do I start over if my game is stuck?

• Check under the Options menu.
• Some games include a New Game button.
• Some games will allow you to add a new player profile.

Please note: Options 1 and 2 above will erase all saved data, requiring you to start over from the beginning of the game.

---

I try my level best to answer your question.if you got little bit information please rate my answer.
Thank you so much