Where Are My Bigfish Casino Texas Hold'em Poker Missing Chips?

Hi my name is Reanne Sutherland, and I purchased 2 packages for poker chips, and I have not received them! I have the iTunes receipts stating that I purchased tha package for 4.99$ twice, and both times I han motor received my chips. I did get the tickets that go along with these packages, and the boosts as well. I am not very happy at all that this has happened to me twice! I suggest that u fix this problem by reimbursing me for the missing poker chips. I used to love this game, I played it everyday, but now I am very disappointed , and I don't trust the site anymore. You can check in your records, because I know the purchases are there, and besides I have the receipts. This is regarding Bigfish Casino Texas Hold'Em Poker chips. Please look into this matter as soos as possible, for I want my my missing poker chips. I may be reached by email at Sincerely, Reanna Sutherland.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by SoCalWoman on August 28th, 2013 6:07 PM

This answer was accepted by the poster of the original question.

SoCalWoman

Member since:
December 16th, 2012

Points: 2,938,577

1,100
points

Hello Reanne,

Unfortunately, this is not the Big Fish Games website. However, i can get you pointed in the right direction to resolve your issue.

Ensure you hold onto the receipts as they may be asked for by Big Fish Games Support once you contact them regarding your issue.

You can contact Big Fish Customer Support by using the following link and filling out the form provided.

https://bigfishgames.custhelp.com/app/ask

Once there, click on the Category drop down menu and choose Account and purchasing" then subtitle 'Purchasing assistance'. Then fill in the subject, game and details.

A response should be received within 48 hours.

Sorry there is not a quick fix to your casino chips issue, however this is the best way to contact Big Fish Games.

Hope this helps

Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela