Question posted by becmonteiro on November 16th, 2014
Direct Debt Payments
Why am I paying $7.27 every month??? Why don't you have an email address?? I am in Australia and cannot ring America. I want to know ASAP, what am I paying for. I was not told this would be happening. I find it all a bit dodgy that I cannot contact BFG to find out what is going on in my bank account..I have a few games but they were supposedly "FREE". Please email me with the information required. Rebecca Burgess
Current Answers
Answer #1: Posted by BigFishGamesSupport on November 25th, 2014 2:32 PM
BigFishGamesSupport
Member since:
June 27th, 2011 Points: 270,120
Member since:
June 27th, 2011 Points: 270,120
Hi there, I'm sorry to hear that you're seeing unwanted charges. Currently, all of our support is done via email. For assistance with this, please contact us here:
https://bigfishgames.custhelp.com/app/ask
Since all of our support is done via e-mail, once your Customer Support ticket has been successfully submitted, you'll receive an email confirmation letting you know we got it.
Our reps will be more than happy to work with you to get the problem resolved.
Looking for assistance for Big Fish Games? Contact us directly here: http://bigfi.sh/CShelp
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