Question posted by michaelditliv on September 30th, 2014
Awakening Kingdoms
Why does bigfish keep saying I am not connected to the internet when I always have been. I even sacrificed all of my millions points and credits and started over with a new game and still you say I am not connected - what is your problem - I have purchased hundreds of big fish games and even played awakening kingdoms for a long time connected according to you but after the last two updates you have disconnected me and I can't register or get my collectibles - I am so frustrated!!!
Current Answers
Answer #1: Posted by BigFishGamesSupport on October 2nd, 2014 11:32 AM
BigFishGamesSupport
Member since:
June 27th, 2011 Points: 270,120
Member since:
June 27th, 2011 Points: 270,120
Hi there, I'm sorry to hear that you're having problems with one of our games. Currently all of our support is done via email. For assistance with this, please contact us here:
https://bigfishgames.custhelp.com/app/ask
Since all of our support is done via e-mail, once your Customer Support ticket has been successfully submitted, you'll receive an email confirmation letting you know we got it.
Our reps will be more than happy to work with you to get the problem resolved!
https://bigfishgames.custhelp.com/app/ask
Since all of our support is done via e-mail, once your Customer Support ticket has been successfully submitted, you'll receive an email confirmation letting you know we got it.
Our reps will be more than happy to work with you to get the problem resolved!
Looking for assistance for Big Fish Games? Contact us directly here: http://bigfi.sh/CShelp
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