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BenQ W1000 Support Question

BenQ W1000 Support Question

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Question posted by greg64942 on January 31st, 2014

Hdmi Port No Longer Working

Our projector has suddenly stopped working when using sources from HDMI (tested from both ports using a PS3 and a Laptop) - there is no acknowledgement of a signal and just comes up with "All Sources Searching." We have tested the HDMI cord used with other appliances and they work OK. The other analogue ports work OK on the projector (we have tested VGA PC and Component input), it just seems to be BOTH HDMI ports that don't work. The menu option for getting into the HDMI settings are greyed out.

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Related BenQ W1000 Manual Pages

User Manual - Page 1

W1000 Digital Projector User Manual Welcome
User Manual - Page 2

... 18 Connecting a computer or monitor .... 18 Connecting Video source devices ...... 19 Connecting HDMI source devices ..... 20 Operation 24 Starting up the projector 24 Using the menus 25 Securing the projector 25 Utilizing the password function ......... 26 Switching input signal 28 Adjusting the projected image 29 Magnifying and searching for details. 31 Selecting the aspect ratio 31...
User Manual - Page 7

...to provide high quality video image • HDCP compatibility • Dual HDMI (v1.3) inputs • Auto keystone function to correct image keystoning automatically • The apparent brightness of use. Introduction 7 This is normal and expected behavior. English Introduction Projector features The projector integrates high-performance optical engine projection and a user-friendly design to...
User Manual - Page 8

... control with battery (UK) (US) (KOREA) (CHINA) (AU) (JAPAN) Power cord W1000 Video Projector Quick Start Guide (EU) VGA cable 2009 P/N: 4J.J0W01.001 Quick start guide User manual CD Optional accessories Warranty card* 1. Standard accessories The supplied accessories ...
User Manual - Page 9

... jack 14. RS-232 control port 26. AC power cord inlet 10. S-VIDEO input jack 13. AUDIO input jack (right) 24. AUDIO input jack (left) 25. HDMI 2 input jack 19. Front IR remote sensor 9. PC input jack 17. Quick-release foot Introduction 9 English Projector exterior view Front/upper side 1 5 2 6 3 W1000 7 4 78 Rear/lower side...
User Manual - Page 11

...COMP Displays the COMPONENT source selection. Displays the HDMI 1 source selection. See "Using the menus" on 22 page 25 for details. VOLUME +/- Pressing any other key while the backlight is pressed 3. See "Switching input signal" on page 7 30 for details. : Starts the INFORMATION function. EXIT: Goes back to projector. 12. 2. Adjusts volume. Introduction...
User Manual - Page 15

... the projector from the screen, the projected image size increases, and the vertical offset also increases proportionately. Positioning your projector. Instead, digital projectors are using. If the projector is ... and will need to account for your projector 15 Refer to "W1000 projection dimensions" on page 17 depending on the projector you will project forward and upwards onto ...
User Manual - Page 17

... max. BenQ recommends that if you intend to permanently install the projector, you should physically test the projection size and distance using the actual projector before you determine the exact mounting position so that it , so...Maximum zoom Minimum zoom Screen Center of this projector's optical characteristics. English W1000 projection dimensions Refer to "Dimensions" on page 60 for this...
User Manual - Page 18

... key turns the external display on the projector. 2. To connect the projector to the HDMI signal input jack on /off before making any connections. 2. The final connection path should be 1. Press FN and the labeled function key simultaneously. English Connections When connecting a signal source to the projector, be controlled by the projector On-Screen Display (OSD) menus. Ensure...
User Manual - Page 21

... selected video image is not displayed after the projector is turned on and the correct video source has been selected, check that the signal cables have been connected correctly. • If you have already made an HDMI Video connection between the projector and this Component Video source device using HDMI Video connections, you need not connect to this...
User Manual - Page 22

...be controlled by the projector On-Screen Display (OSD) menus. Also check that the signal cables have been ...projector is turned on and the correct video source has been selected, check that the Video source device is turned on the projector. To connect the projector to an Audio source device: 1. To connect the projector to an S-Video source device: 1. Once connected, the audio can use...
User Manual - Page 23

... the signal cables have been connected correctly. • You need only connect to this procedure. • If not, you will need to reassess which method you can continue with this device using a composite Video connection if HDMI and Component Video and S-Video inputs are unavailable for details. To connect the projector to a composite Video source...
User Manual - Page 28

... picture results, you want the projector to automatically search for details. Press MENU/EXIT and then press / until your desired signal is in a 16:9 aspect ratio. This function is only available when the HDMI input jack is selected and press MODE/ENTER. A source selection bar displays. 2. Data (graphic) "PC" presentations using mostly static images are generally...
User Manual - Page 31

... width and vertical height. For W1000, the default aspect ration is in /out functionality, and press AUTO to restore the picture to a different aspect than that of digital signal processing, digital display devices like this projector can only be displayed on the projected picture, magnify the picture. Use the direction arrow keys for navigating...
User Manual - Page 39

... corner of the screen. When the Panel Key Lock is on, no control keys on the projector will still be in use the remote control to enter the SYSTEM SETUP: Basic > Panel Key Lock and press / to.... English Locking control keys With the control keys on the projector locked, you can also use when panel key lock is frozen on screen. Press  on the projector or go to select Off. • Keys on the...
User Manual - Page 42

... five locations. The time length ranges from the wall socket if the projector will not be used in 5-second increments. Use / to select a suitable time frame. • Menu position in ... the projector is a steady orange and fans stop and the POWER indicator light turns orange. • Lamp life results will remain active after the fans stop . 3. Use / to turn the projector off directly...
User Manual - Page 54

... Press the lamp cover down from the wall socket. W1000 3. English Replacing the lamp • If lamp replacement is performed while the projector is suspended upside-down from the ceiling, make sure ... the projector is hot, avoid burns by waiting for at least 45 minutes before replacing the lamp. • To reduce the risk of injuries to fingers and damage to internal components, use caution ...
User Manual - Page 56

W1000 11. Do not turn the power on the projector. 10. menu. Tighten the screws that secure the lamp. • Loose screw may cause a .../ENTER. The lamp time will be reset to the SYSTEM SETUP: Advanced > Lamp Settings Notice Reset Lamp Timer? Restart the projector. English 7. Ensure the handle is fully laid flat and locked in malfunction. • Do not over tighten the screw. ...
User Manual - Page 59

General Product name Model name Optical Digital Projector W1000 Resolution Display system Lens F/Number Lamp Electrical 1920 x 1080, 1080p 1-CHIP DMD F = 2.5 to 2.76, f = 23.5 to change without notice. English Specifications Projector specifications All specifications are subject to 28.2mm 180 W lamp Power supply Power consumption Mechanical AC100-240V, 50/60 Hz (Automatic) 265W (Max...
Brochure - Page 1

...: RCA x 3 Audio L/R: RCA x 2; BenQ Digital Projector Specifications W1000 1080P Home Entertainment HIGHLIGHTS Full HD Native 1080P Resolution High Brightness 1800 Ansi Lumens BrilliantColor TM UNISHAPE TM 3D Color Management Auto Keystone Keystone +/- 30 degree Dual HDMI(v1.3) input Build-in Speaker Variable Audio Out Closed Captioning Quick Auto Search Projection System DLPTM technology by...

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