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Question posted by dmcrisp on May 13th, 2013

Asus Dying Instantly W/o Warning, Once A Week...

Hello, I have an Asus Q400A, windows 8, 8GB ram, I7. Computer worked fine for a few months. Then last month it began to shut down completely. I am not in a dusty environment, nor overheated, so i don't think the cpu is compromised for those reasons. I'm not sure what to do to correct this problem...help!

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Answer #1: Posted by cljeffrey on May 22nd, 2013 4:28 PM

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cljeffrey

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Sounds like you may have to update the bios and drivers to see if that will resolve your issue.

Here is the link below.
http://support.asus.com/Download.aspx?SLanguage=en&m=Q400A&p=3&s=448

Did you start noticing this issue after you did updates or added a program. If so, then what you can also try to do is to restore at an earlier time to see if that resolves your random system shutdowns.

You may also want to try updating windows updates as well because this is an issue that Microsoft knows about but didn't release an update to resolve that issue.

Here is also a link for a quick work around.
http://withinwindows.com/2012/06/28/workaround-for-windows-8-freezing-issues/
http://www.ghacks.net/2012/10/23/windows-8-freezes-here-is-a-fix/

If none of the issues work, then you will have to send the unit in for service or send to your retailer if it's still under their warranty.

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