Question posted by sulmarangela on June 12th, 2015
Can I Get A Refund When The Contract Says In Store Credit Only?
I have had nothing but problems with the furniture I order on March 16, 2015. I finally received the furniture June 4, 2015 due to 4 reschedules from the manufacture. After arrival the quality of merchandise was not up to par. We went to the store and they suggested we call for a service tech to check our furniture. We did this and they were to come out on June 10. They called and said they would have to reschedule and now they aren't coming until June 18. I am tired of all of this and I do not want this crap furniture! I want my money back. The contract says furniture can be return for store credit only. Is there a way to get around this? I do not want any Ashely furniture in my house due to their terrible service.
Current Answers
Answer #1: Posted by TechSupport101 on June 12th, 2015 8:21 PM
Since there has been an express breach on their part, the contract must have become non-enforceable - however it may/must be necessary to involve a third party dispute-official to avail the cash refund as they sadly will most likely insist on that contract clause "...store credit" :(
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