Question posted by COLINAstrotrek on April 19th, 2012

Some Aol 9.6 Favorites Lists I Can't Access Now?

Hi All, I had to do a full reformat and install of windows xp home with service packs 1 to 3, Plus AVG Free 2012 etc. All because of a virus attack that even avg just stopped! But I needed to reformat to be able to clear out all bugs etc.? So I reformatted and install xp home with all the extra stuff, And of course AOL 9.6 desktop internet as a fresh copy but with the setting of a n existing member so it loaded all my Emails and favorites etc. All flash and java and the other support apps and media are upto date too! Now the big problem is after only a week of using it ok I found I was unable to access about quarter of my top favorites web site lists? Incluing ebay.co.uk, in this one's case I could load the main wecome screen of it and even look through the list on ebay but if I tried to sign in, It would put up the same error message I get with the other quarter of the favorites list it will not access? "error can't find website address" I tried all I can to fix it, I done a windows xp cd based repair mode which run for about 30mins using the cd and the internet at microsoft site to repair or replace the damaged dll's etc.? I changed the settings in aol and IE8 to let it use all cookies even third part ones and set the security levels to low to medium on both, and even gone into IE8 and set up the sites it will not access as trusted sites in the box there? Still no luck accessing those quarter favorite sites? Then I un -installed aol 9.6 and installed aol 9.7 thinking it would solve the problem?   It did not. So I un-installed that and reinstalled aol 9.6 because this was the one I used ok before the reformatting? Still the same problems? Below is a text onscreen copy of the errors I keep getting: AOL Search Skip over navigation The web address you entered could not be found [more information] You were trying to go to http://signin.ebay.co.uk/ws/eBayISAPI.dll?SignIn&ru=http%3A%2F%2Fwww.ebay.co.uk&_trksid=p5197.c0.m528 Close The error could be the result of a variety of things, from typing errors in the web address to DNS issues with the requested web address. Check the web address for typing errors or check your Internet connection to ensure other web addresses are accessible.   Did you mean: uk &_trksid=p5197 Can anyone help sort this problem I have out so I can use aol 9.6 like I have used aol for years without any problems like this?

Current Answers

There are currently no answers that have been posted for this question.
Be the first to post an answer!

Remember that you can earn up to 1,100 points for every answer you submit. The better the quality of your answer, the better chance it has to be accepted.

America Online Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • General Support
    ..., for Mac AOL Desktop v10.1 If you can also be reset without changing the settings of Internet Explorer installed on my computer? All software programs are appropriate Disable proxy server Download and install the latest Java Virtual Machine Enable Java applet scripting and cookies Turn on the Internet Explorer Show Pictures option Download and install Adobe Flash Player Contact your...
  • General Support
    ... on Web pages, try the solutions listed below to disable QTTask from loading at startup. Windows 7/Vista Windows XP If you are unable to see images on how to our online help article Some programs require JavaAOL uses many programs to deliver content to our online help article Download and install Flash Player . Please click the link...
  • General Support
    ... of reasons, such as email, news or music Communicate with a licensing server to Top Related Articles: Disable Windows XP built-in a variety of forms and provide varying levels of firewalls? You should purchase a router or gateway that you don’t have . Back to verify your Internet Service Provider (ISP) or copying private documents stored on . ...

Similar Questions

Aol 9.7 Not Accessing Quarter Of My Favorites List?
I have upgrade to aol 9.7 from 9.6, The set up un -installed the 9.6 version and saved my emails &am...
(Posted by COLINAstrotrek 12 years ago)
Can't Download Current Favorites List To .html File.
When I try to download my current Favorites list as a .html file from http://my.aol.com/ all I get i...
(Posted by PSRumbaugh 14 years ago)
Ask a New Question
Use the box below to post a new question about America Online.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

America Online Reviews

View thousands of America Online user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete America Online customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed America Online customer service rankings, employee comments and much more from our sister site.