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Alcatel OT-508A Support Question

Alcatel OT-508A Support Question

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Question posted by bskibski2 on August 2nd, 2016

My Alcatel Idol 3 Has Suddenly Stopped Making And Receiving Calls.

My Alcatel idol 3 has suddenly stopped making and receiving calls and text messages. It connects fine to internet and otherwise seems normal. What could be wrong?

Current Answers

Answer #1: Posted by TommyKervz on August 4th, 2016 1:31 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,823
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  1. Verify airplane mode is turned off.
  2. Reset the network settings.
    > From the home screen, enter ##72786#.
    > Press Reset.
    > Note: The Final # may not display.The phone will restart and Hands Free Activation will begin.
  3. Verify if coverage is available at your current location.
  4. Perform a soft reset
    > Turn your phone off.
    > Remove the battery. After 30 seconds, reinsert the battery.
    > Turn your phone back on.
  5. Check your subscription's status with your service provider.
  6. Check if you had activated call barring. 'Call barring' means you had barred some out-going call (All calls, All calls except those in SIM contacts, International calls, International except home) or incoming call (All calls, All calls except those in SIM contacts, Roaming). If you had activated, please cancel it.
  7. Check if you had activated 'call forwarding'. It is possible that your incoming calls will be forwarded directly to your voicemail or other phone. If you had activated, please cancel it.
    If the problem still can't be solved, please bring your phone to an Alcatel Care point for inspection, or call the Alcatel Contact Center correspondingly in the country you are located.


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Alcatel OT-508A Manual Pages

User Guide - Page 2

...Power off your phone 18 3 Calls 19 3.1 Making a call 19 3.2 Calling your voicemail 19 3.3 Receiving a call 20 3.4 During the call 21 3.5 Conference calls 22 3.6 Line switching (ALS 22 4 Menu 23 5 Directory 24 5.1 Consulting your directory 24 5.2 Adding a contact 26 5.3 Available options 26 6 Messages 28 6.1 Messages: Text/Multimedia message 28 6.2 Voice message 30 6.3 Voicemail 30...
User Guide - Page 3

... phone with the telephone and accessories without supervision. When replacing the cover please note that your phone. Always handle your phone and headphone to listen to music or to make ...pump, etc. Switch the phone off the telephone from any . To avoid hearing impairment, pick up the call before boarding an aircraft. Also move the handset away from mobile phone RF energy. •...
User Guide - Page 4

...and the accessories means that prior authorisation be reused. If your mobile phone. Prolonged exposure to the risk of toxic fumes and burns). ...call numbers may not be used battery in a battery, - Do not drop, throw or bend your hands, wrists, or arms become tired or sore while playing, stop the game and see Accessories List, page 66). When you play or use . Set your phone, please make...
User Guide - Page 5

...calls, or using another accessory ensure that present scientific information does not indicate the need for use of such marks by the Council of mobile phones...provide a connection to 5 ...OT-505/OT-508 Bluetooth QD ID B013793 eZiText™ and Zi™ are concerned, they can be compliant with the guidelines when used to keep mobile phones.../receiver. THIS MOBILE PHONE COMPLIES...
User Guide - Page 6

.... IP2801_305_505_508_UM_EASY_Eng_GB_24_100125:303-360-363-383_UM_GB_14-04-09 2010-1-25 Tina10:00 Page 9 General information • Internet address: www.alcatel-mobilephones.com • Hot Line Number: see "TCT Mobile Services" leaflet or go to be requested by an IMEI (phone serial number) shown on our server: www.alcatelmobilephones.com Your telephone is identified by the...
User Guide - Page 8

... line. IP2801_305_505_508_UM_EASY_Eng_GB_24_100125:303-360-363-383_UM_GB_14-04-09 2010-1-25 Tina10:01 Page 13 Access your calls are provided for the alarms (see page 59). GPRS active connection status (Blue - Voicemail message arrived. Bluetooth is on your network operator. (3) OT-505/OT-508 only. 14 WAP alerts .(2) Roaming. FM radio is active .(3) Bluetooth...
User Guide - Page 10

... Connect the battery charger (1) Check with the key. If you don't know your PIN code or if you have forgotten it is complete when the animation stops. You are displayed, use the key to browse through them in use Alcatel chargers. 2.2 Power on your phone Hold down the key from the main screen. 18 Make...
User Guide - Page 11

.... Making an emergency call . It works like an answering machine that you receive an incoming call, press the key to talk and then hang up the call . If the icon is displayed, the vibrator is activated and there is displayed, the phone neither rings nor vibrates. To enter characters "+", "W" (for your network operator before leaving. 3.3 Receiving a call When...
User Guide - Page 13

... OT-505/OT-508 1. PROFILES 8. BLUETOOTH (3) *. TOOLS 5 Directory 5.1 Consulting your network operator to check service availability. (3) OT-505/OT-508 Only. 23 24 MUSIC PLAYER (3) 3. SETTINGS 0. MESSAGES...select the icon from the menu. CAMERA 3. MESSAGES 6. CAMERA 9. You have 5 directories: General Most called SIM directory Phone directory Group In addition to 4 groups (maximum...
User Guide - Page 14

..., numbers, address, e-mail, etc.) in "My favorite". 26 Making the call . (1) OT-505/OT-508 only. 25 5.2 Adding a contact Select the directory in : Name, Group, Mobile, Home, Ringtone, Image, Work, Fax, Email, Birthday, Company. Create text/ multimedia message • Send an SMS/MMS to a contact you wish to make the call Press the key once the name is selected...
User Guide - Page 15

... the original one in SIM or General directory is a message whereby you send often to store new contacts. 6 Messages You can type a message and you writing in a group will be completely deleted. Default storage • Set default storage to Drafts or Templates (MMS only). You can create, edit and receive SMS, MMS with this mobile phone.
User Guide - Page 16

... on the screen. Group by sender/Group by receiver (1) Messages can also create your messages, you have read the message, the following message is available. Select one, edit it if required, and then send it directly from the main screen. When viewing your own predefined multimedia text messages. 6.2 Voice message Record voice and send as MMS. 6.3 Voicemail View...
User Guide - Page 17

... path (1) show reply path. Languages • Language selection. When you receive an event (incoming call, SMS/MMS, notifications, etc.) the icon, type and number of your... connection. Preferred storage • Select default message storage, SIM or phone. IP2801_305_505_508_UM_EASY_Eng_GB_24_100125:303-360-363-383_UM_GB_14-04-09 2010-1-25 Tina10:01 Page 31 6.4.2 Text messages Profile...
User Guide - Page 22

... a call • Initiate or receive a phone call with OT-505 and OT-508. (2) OT-505/OT-508 only. 41 42 If the Bluetooth device has keyboard/keypad, enter the same set as "Visibility\On". Your phone is Bluetooth™ v1.1, v1.2 and v2.0 compatible. (1) You're highly recommended to use Alcatel OT-BM82 Bluetooth headset, which is visible to be connected during...
User Guide - Page 23

..., the currency converter uses the final Euro conversion rates set up to record a call by selecting "Voice memo" while communicating. Confirm with a snooze feature. You are used in accordance with events entered will be immediately highlighted. 9.2 Alarm Your mobile phone has a built-in color. IP2801_305_505_508_UM_EASY_Eng_GB_24_100125:303-360-363-383_UM_GB_14-04-09 2010-1-25...
User Guide - Page 25

...an audio for an incoming call, a message alert, power on/off ...receiving service message from WAP. 10.6.4 Clear cache Empty the phone's cache memory. 10.6.5 Clear cookies Clear cookies from website. 10.6.6 Trusted certificates Certificates of trusted sites. 11 File manager (1 You will have an access to all audio and visual files stored in phone or memory card in the directory. (1) OT-505/OT...
User Guide - Page 29

... to do settings. store them as incoming call image to take the picture and the pictures...OT-305 only. 55 (1) OT-305 only. 56 Position the object in different ways: - select them in a multimedia message (MMS) to a mobile phone or an email address. - But if you don't want it, you can use in the viewfinder and press to a contact in the channel name (1) list. Turn off • Stop...
User Guide - Page 34

... conversations confidential, an earpiece is used, 2) Connection to the full extent those who prefer to use your telephone...Mobile Limited, 3) Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor, 4) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of Alcatel GSM mobile phones...
User Guide - Page 35

... not using an Alcatel battery and charger • When abroad, check that the electrical current is compatible My mobile phone will not connect to a network • Try connecting in your telephone as this may affect the performance of autonomy • Make sure you have dialled a valid number and press the key • For international calls, check the...
User Guide - Page 36

...Unable to receive incoming callsMake sure your mobile phone is switched on and connected to a...mobile phone is dead, can adjust the volume during a call is received • Check that you have subscribed to this feature does not require an Alcatel accessory When I select a number from my directory, the number is not dialled • Make sure that you have saved too many short messages...

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