Question posted by itheekha on January 15th, 2020

My Adobe Page

My Adobe is malfunctioning in my compaq HP laptop, any solution please

Requests for more information

Request from maryamhamidkhan on January 21st, 2020 4:27 PM
hey. i used to own hp compaq and i believe i can help. please specify what kind malfunction is it? what error is it showing? it would be great if you could elaborate and share screenshots if possible

Current Answers

Answer #1: Posted by waelsaidani1 on January 28th, 2020 9:10 AM
waelsaidani1

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Please try the troubleshooting steps mentioned here Troubleshoot Windows system errors, freezes | Adobe software

Try once the recreate the preferences of the application.

Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

If that does not help, uninstall the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.

Then restart your system and then install the application from here Adobe - Adobe Acrobat Reader DC Distribution

Check if that helps.

If you still experience the issue, please use this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs to capture the log files.

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