Question posted by samuelpersson on July 9th, 2015
Adobe Illustrator Cs2 Won't Save And Gives 'an Unknown Error Has Occurred'
My partner and I received new Win7 PCs. He installed Adobe Illustrator CS2 with no problems. After I installed it, when I try to Save in any format to anywhere, I get "An Unknown Error Has Occurred". Internet says it is either a corrupt preference file or bad installation due to an antivirus running (which it was at the time of install). First, I tried to delete the preferences file (Allprefs), then everything in the main preferences folder , without success. Then in uninstalled it and deleted any folder related to Illustrator. I then reinstalled it without the antivirus running, but still receiver the error. Maybe there is a folder I missed deleting?
Current Answers
Answer #1: Posted by TommyKervz on July 9th, 2015 6:55 AM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,803
Member since:
January 10th, 2013 Points: 17,776,803
Follow the instructions on the link below to solve this error
Answer #2: Posted by nicowaldner on July 15th, 2015 9:19 AM
nicowaldner
Member since:
July 15th, 2015 Points: 110
Member since:
July 15th, 2015 Points: 110
Following 5 steps might be a solution for problem .ai files, another you may use in case none of guides don't work apply
https://www.reddit.com/r/illustrator/comments/2khlpk/illustrator_cs4_just_crashed/
Step 1
Launch Adobe Illustrator. Click "File" and select "Open" from the context menu.
Step 2
Choose the file you want to recover in the file-navigation dialog. Highlight the file but do not open it.
Step 3
Press "Ctrl-Alt-Shift" on a Windows PC, or press the Command-Option-Shift" keys simultaneously on a Mac.
Step 4
Click "Open" while holding down the keys. A blank window will open. Close this window.
Step 5
Navigate to the directory containing your file with the work you want to recover. Open it and look for a copy of the original filename preceded by an underscore ("_") character. This is your recovered file ready for editing.
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