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Acer Aspire 5810TZ Support Question

Acer Aspire 5810TZ Support Question

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Question posted by michaelq76 on March 2nd, 2013

Cd/dvd Not Operating

Laptop Stopped Plying Dvds/cds & No Longer Possible To Load Programs. Additionally, No Longer Able To Print.

Current Answers

Answer #1: Posted by tintinb on March 28th, 2013 11:09 PM
This answer was accepted by the poster of the original question.
tintinb

Member since:
October 26th, 2012

Points: 7,056,560
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I believe that this seems to be a hardware issue. Your Acer Aspire 5810TZ CD/DVD ROM may be stucked. Unfortunately, the only way to resolve this issue is replacement with a brand new one which should be done by a service repair center.

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin


Related Acer Aspire 5810TZ Manual Pages

Acer Aspire 5810T, Aspire 5810TZ Notebook Series Start Guide - Page 2

Aspire 5810T/5810TZ/5410 Series Quick Guide Original Issue: 10/2009 Aspire 5810T/5810TZ/5410 Series Notebook PC Model number Serial number Date of purchase Place of purchase All Rights Reserved. Copyright © 2009.
Acer Aspire 5810T, Aspire 5810TZ Notebook Series Start Guide - Page 9

.... Lights up when the optical drive is off . Note: Insert a paper clip to the emergency eject hole to USB 2.0 devices (e.g., USB mouse, USB camera). accepts CDs or DVDs. Connects to eject the optical drive tray when the computer is active. 9 Right view English # Icon 1 2 3 4 5 6 Item Optical drive Optical disk access indicator Emergency...
Acer Aspire 5810T, Aspire 5810TZ Notebook Series Start Guide - Page 11

11 English Specifications Operating • system • Platform • System memory • • • Display • • Graphics • • Audio • • • ...Digital Interface) support for digital speakers MS-Sound compatible Built-in microphone 2.5" hard disk drive* / solid state drive* DVD-Super Multi double-layer drive 5-in-1 card reader
Aspire 5810TZ Service Guide - Page 1

Aspire 5810T/5810TZ/5410T/5810TG Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN
Aspire 5810TZ Service Guide - Page 2

Revision History Please refer to the table below for the updates made on Aspire 5810T/5810TZ/5410T/5810TG Series service guide. Date Chapter Updates II
Aspire 5810TZ Service Guide - Page 7

Table of Contents System Specifications 1 Features 1 Aspire 5810T/5810TZ/5410T System Block Diagram 3 Aspire 5810TG System Block Diagram 4 Your Acer Notebook tour 5 Right View 8 Indicators 11 Easy-Launch Buttons 1 Touchpad basics (with two-click buttons 11 Using the Keyboard ...
Aspire 5810TZ Service Guide - Page 8

...-to-FRU Errors 85 Intermittent Problems 89 Undetermined Problems 90 Connector Locations 91 Top and Bottom Views 91 Aspire 5810T/5810TZ/5410T Top View 91 Aspire 5810T/5810TZ/5410T Bottom View 92 Aspire 5810TG Top View 93 Aspire 5810TG Bottom View 94 Clearing Password Check and BIOS Recovery 95 BIOS Recovery by Crisis Disk 96 FRU...
Aspire 5810TZ Service Guide - Page 16

Right View # Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs. 2 Optical disk access Lights up when the optical drive is turned off . 4 USB 2.0 port Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 5 Ethernet (RJ-45) ...
Aspire 5810TZ Service Guide - Page 27

Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage Specification Aspire 5810T/5810TZ/5410T (UMA): Intel® Core™2 Duo Mobile SU9300 (1.20G) Intel® Core™2 Solo SU3500 (1.4G);... 38 40 40 Throttling 50%: On= 99  C; Intel® Core™2 Duo SU9400 (1.4G) Aspire 5810TG (DIS): Intel Core2 Solo SU3500 1.4G;
Aspire 5810TZ Service Guide - Page 30

Audio & Text/Video Video-CD (White Book) - General & Authoring DVD+R (Version 1.0) DVD+RW DVD-RW (Non CPRM & CPRM) DVD°"R Dual Load: Manual Release: (a) Electrical Release (Release Button) (b) Release by ATAPI command (c) Emergency Release 5 V +/- 5% (Operating) Specification Realtek Audio Codec ALC269X Built-in Stereo 18 bit stereo full duplex HD audio Interface; S/PDIF output for PCM ...
Aspire 5810TZ Service Guide - Page 31

... Bluetooth Wireless 802.11 b+g PCMCIA/ 5 in 1 Card Reader Audio Codec Controller NB Chipset Intel CS GS45NB + SB Chipset Intel CS AM82801IUX AMD M92LP (Aspire 5810TG) /UMA (Aspire 5810T/5810TZ/5410T) Intel ICH9M N/A N/A BCM2046 WLAN 802.11ABGN SHIRLEYPEAK1*2 Realtek Audio Codec ALC269X Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal...
Aspire 5810TZ Service Guide - Page 67

For Aspire 5810TG, disconnect the CRT cable from CN2 on the system board. Chapter 3 59 For Aspire 5810T/5810TZ/5410T, disconnect the top CRT cable from the system board and the bottom CRT cable from CN3 on the system board and disconnect the CRT cable connector from the CRT board. 14. 13.
Aspire 5810TZ Service Guide - Page 70

...on page 43. 3. See "Separating the Upper Case from the base unit. The discrete version (for Aspire 5810T/5810TZ/5410T). See "Removing the DIMM" on page 42. 2. See "Removing the Battery Pack" on page ...46. 7. 15. NOTE: When connecting the cable back to use the UMA model (for Aspire 5810TG) looks like the picture below: 1. Removing the Thermal Module There are going to the...
Aspire 5810TZ Service Guide - Page 86

...to it . Boot from the diagnostics disc and start the diagnostics program. 2. See if FDD Test is passed when the program runs to CD-ROM Test. 3. Replace the main board. External Optical Disk Drive...Reconnect the optical disk drive module. 2. Replace the main board. Reconnect the external diskette drive/DVD-ROM module. 2. If the keyboard cable connection is to be tested. If an error occurs...
Aspire 5810TZ Service Guide - Page 99

Connector Locations Top and Bottom Views Aspire 5810T/5810TZ/5410T Top View Chapter 5 No. 1 2 3 4 5 6 7 8 SPK1 KB1 TP1 CN1 CN3 FAN1 LCD1 BTB2 Code Connector Speaker cable connector Keyboard cable connector Touchpad cable connector Card reader cable connector Top CRT cable connector Thermal module fan cable connector LCD cable connector Power button cable connector Chapter 5 91
Aspire 5810TZ Service Guide - Page 103

... for clearing the password and BIOS recovery for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description Hardware Gap Default Setting Open (Normal) Operation Description Short (Clearing Password Check) HW Gap position on the main board for clearing the password check and one Hardware Open Gap on M/B space: Gap ...
Aspire 5810TZ Service Guide - Page 107

.... Chapter 6 107 For ACER AUTHORIZED SERVICE PROVIDERS, your regional Acer office to this printed Service Guide. To scrap or to return the defective parts, you should check the ...your Acer office may have a DIFFERENT part number code from those given in global configurations of Aspire 5810T/ 5810TZ/5410T/5810TG Series. For whatever reasons a part number change is made, it . Refer to...
Aspire 5810TZ Service Guide - Page 110

... SANYO 6 CELL 5200MAH MAIN COMMON BATTERY PANASONIC LI-ION 3S2P PANASONIC 6 CELL 5800MAH MAIN COMMON BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11 Acer Part No. Aspire 5810T/5810TZ/5410T Series FRU List 1.
Aspire 5810TZ Service Guide - Page 126

Appendix A Aspire 5810T/5810TZ/5410T/5810TG Series Model AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mn AS5810TG354G32Mi ...
Aspire 5810TZ Service Guide - Page 137

Refer to the Aspire 5810T/5810TZ/5410T/ 5810TG series Compatibility Test Report released by Acer's internal testing department. Regarding configuration, combination and test procedures, please refer to the following lists for ...

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