Question posted by mburke91729 on September 10th, 2012
Shipping From A Store Directly To My Home.
As a frequest & longtime Abercrombie & Fitch customer, I am amazed & truely dissapointed that the Rochester store has 5 pairs of the Bartlet Ridge short (size 32) on sale & they cannot ship a pair to my home or to my local Abercrombie & Fitch store at the Walden Galleria in Cheektowage, NY. The customer service rep. I spoke to said that they used to do this but no longer can do it. Why would a company in 2012 allow a valuable store locator service to transfer sizes amongst stores or direct ship service to my home be cancelled? Abercrombie & Fitch wantstheir customers to drive out of town or state to get a diffent size. I should be able to charge one of the 5 pairs of shorts that are at the Rochester store over the phone & ship them to my home. I am willing to pay a handling & shipping fee! What a bad corporate decision to cancel this previous service. I would appreciate a follow up answer emailed or a phone call 716-474-8155 from a corporate customer service manager. Michael Burke
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