How Do I Speak To A Customer Service Represenatative From Gophone.

I am currently outside of the US and have been trying to connect with a customer service representative for the past 2 hours!!! Each time I reach an AT&T person, they transfer me to the GoPhone number which is all automated. I need to access my account to obtain refill info. Unfortunately I dont have my PIN to login; and the pin get sent to the handset. Since I am overseas I cant see the text message. I am sooooooo stuck and frustrated!

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Answer #1: Posted by slehnerd on August 2nd, 2011 7:30 PM

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slehnerd

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This is the contact information for the GoPhone:

By Phone
1-800-331-0500 or dial 611 from your wireless device
Customer Service hours are Monday - Friday 7 am - 9 pm and Saturday 9 am - 6 pm, Eastern.

Hearing Impaired
1-866-241-6567 (TTY)

By email*
Log in to myAT&T and select Contact Us at the top right of the page.

By online chat
Log in to Customer Communities Chat (for instant answers to your questions).
Chat is available Monday - Friday 8 am - 11 pm and Saturday 9 am - 9 pm, Eastern

*Not available to GoPhone customers

AT&T Wireless Knowledge Base Results

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Answer Center | AT&T
If you do not have a package that includes a text messaging allowance, the default rate for text messages is $0.20 per message if sent from outside the United States. Related topic: What is the pricing for international text messages is based on your Text Messaging package. The cost of text messages is $0.25 per message sent from the United States, and $0.50 ...
Answer Center | AT&T
...nbsp;on call records. About *Services *Services is delivered via bank account, you will then be broken down by type. Just follow the instructions below and your information will be delivered instantly via text message to your handset's display. *Services is possible. Spanish speaking customers, dial *PAGAR *72427 ) You'll get immediate access to your remaining minute balance...
Answer Center | AT&T
...-499-7888 from your wireless phone to receive a text message with your features Question What self-service options are available for me to manage my GoPhone Pick Your Plan account? Receive rate plan information Change your Pick Your Plan account. Answer Several self-service options will allow you to manage your rate plan ...