Question posted by joanngraves on September 27th, 2012
Hello, I Was Charged 'automatic Payment' For My Phone When I Went To One Of Your
Upon doing that I signed up with PinZoo who sells minutes at a discount. I brought $20 worth of minutes on Aug. 16th and $100 on Sept. 18th. The whole time you, AT&T were still taking $50 and the tax per month. I only found this out upon checking my on-line banking statement. I am pissed to be nice about it but AT&T owes me for the months of July-Sept. and I would like those funds returned to me. PinZoo informed me that with my purchase of $100 I have 365 days in which to use them, so why should I continue paying AT&T. Upon the PinZoo minutes expiring I plan to purchase a new phone from Cricket. I've only had my phone since June and have been through hell with it. Everytime I've gone to the Dupont Circle store in Wash. D.C. I've been treated like crap and I blame the saleperson who I spoke with and watched key something in the computer before telling me my automatic payments where cancelled and this was in July. I found out that I have a credit right now of $170.27 besides the $50 and tax I'm due for Aug. and Sept. I hope this can be settled between us amicably. It would be useless to be paying two companies for the same service. Shall look forward to your reply. Thank you.
Current Answers
AT&T Wireless Knowledge Base Results
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Answer Center | AT&T
...365 days (if purchased new) or 31-90 days (if purchased refurbished). Sunday, September 5, 2010 2:35:05 AM PDT How do I am eligible for an upgrade? Purchase a replacement device from the AT&T Wireless Web site or an AT&T retail store . Check...not covered under the warranty and are reserved for more information. 91 days or longer Warranty claims are not eligible for... -
Answer Center | AT&T
...phone and SIM information on your existing wireless number. If you activate the new number included with your phone you will forfeit any remaining balance on your original wireless number. If you have on the account will take... cancel any AT&T Mobile Purchases subscriptions you have not replaced your account. If you fail to re-establish monthly automatic payments. -
Answer Center | AT&T
... and will appear on your wireless bill like any other feature. All purchases will appear on your account. After 365 days, Answer Tones expire and are removed from the date of purchase. The monthly service charge for 365 days from your monthly wireless bill under the Mobile Purchases and Downloads detail. Monday, September 6, 2010 12:57:55 AM PDT How...
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