My Account

APS keeps billing me a fee for not paying my bill. I filled out the application for automatic payments from my bank one month ago. Your last message yesterday states that my bank would not let you pay my bill. I just spoke with Fidelity Investments and they have no record of that conversation and state that I have more than enough money in my debit account to pay my electric bill this month. You had no problem last month when you used my automatic payment information and you received $185+change. I am very upset that you keep adding on a late fee payment every time this happens through no fault of my own. I would appreciate speaking to a representative about this matter - it's very frustrating not to be able to speak to a representative every time this happens. My automatic form and bank information was sent to you by mail over 1 month ago. Why do you keep sending me emails that state my bank would not allow the transaction, That is not true - the representative at Fidelity told me this morning that they have never received such calls from APS. I have in excess of $5000 in my Fidelity Investments debit account. Please use my automatic payment information from now on and allow me to speak to a rep from APS as soon as possible.. Also I have attempted to call the APS # five times and have bee hung up on 5 times.Elka