3Com 3102 Support Question

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Question posted by knichols1211 on December 8th, 2011

How Do I Reset 3cm-3c10402b Phone To Factory Settings?

Bought used phones and want to do a hard reset on phone to factory settings.

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Answer #1: Posted by dennish44153 on December 14th, 2012 10:48 AM

dennish44153

Member since:
December 14th, 2012

Points: 30

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This is especially frustrating if the phones were used on a VCX and now you need them for a NBX.

The following procedure worked well for me using a NBX V3001R software version 6.5.22 and 3102 Business phones.

1) before you start working with the phone

a) make sure DHCP is running on the network you will reset the phone on - you can put a DHCP server on your workstation by using Open DHCP Server - once installed on your laptop/desktop you modify the .ini file to conform to your network and then run the Run Stand Alone option (no need to make it start as a service; you should make sure it does not start as a server to keep from conflicting with the DHCP on your live network) - it is not necessary to enable Option 184, we will enter this information later

b) you will need the MAC address of the NCP as shown within NetSet, System-Wide Settings, System Identity - the MAC on the back of the NCP case is NOT the MAC of the ethernet port

c) make sure Auto Discover Telephones is disabled on the NCP - System-Wide Settings, Auto Discovery, Auto Discover Telephones, un-checked

2) disconnect phone from switch for initial programming - this allows you to program without the phone attempting to complete the boot sequence

3) boot the phone - via PoE or power supply

4) when the phone displays the message about "no network" press the program button - this is in the top right corner of the phone with the white dot in the middle

5) press 6 to go to Advanced Settings

6) press 3 to Set EEPROM - Default; press # to confirm and the mute button to continue

7) press 1 to Set NCP MAC Address; using the number keys and the arrow keys enter the 12 hex digits of the NCP's MAC (example: 00e0:bbb3:4d9e); press # to confirm and the mute button to continue; press mute a second time to return to the main menu

8) press 5 to Configure NCP IP Address; using the number keys enter the IP Address of the NCP (example: 192.168.001.190); press # to confirm and the mute button to continue

9) attach the phone to the switch where you have the DHCP and the NCP

10) press 6 to return to Advanced Settings

11) press 5 to do a Hardware Reset

12) it will take about 5 minutes as the phone will reboot several (4 to 5) times - you will know it is done when the phone display shows the MAC of the NCP

13) you may now enable Auto Discover Telephones and reboot the phone (menu options 6, 5) if you are using this phone on this NBX

14) smile

Related 3Com 3102 Manual Pages

User Guide - Page 10

... the NBX system ...set of data or potential damage to access individual services. Caution Information that a caller or user can take to an application, system, device, or network. The person who is responsible for maintaining your 3Com Networked Telephony Solution. 10 ABOUT THIS GUIDE Conventions Table 2 defines some business environments, this guide. In some commonly used...

User Guide - Page 14

... + # + repeat your new password + # OR, for systems that do OR, for the NBX NetSet utility and your messaging application. Then use this code sequence to your + repeat your password, the administrator can reset it . 14 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet and NBX Messaging Password Feature NBX Business Phones NBX Basic Phones Analog Telephones Password -

User Guide - Page 28

Status Lights for System Appearance Buttons An Access button that is set up for personal speed dial settings, although the administrator can use Ringing On hold See Table 7. 28 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES 7 Typically, you can map them to other features. Table 7 Status Indicator Lights for System Appearance Buttons If the...

User Guide - Page 38

... the NBX Feature Codes Guide in the Display Panel If the telephone icon is Not displayed Steady Blinking quickly Blinking slowly The line is Available for other commonly used functions. Sends the currently active call to use them. ■ Call Toggle - Allows you to another telephone. The factory-default settings for a list of the NBX system...

User Guide - Page 41

... your password. ■ Longer passwords are more secure password. do not use * or # as 1234 or 0000. ■ Use numbers only; If your NBX system uses a messaging system other than NBX Messaging: ■ Use the feature code method described in Table 4 in Chapter 1 to set up to 10-digits for your password. ■ Never tell your telephone...

User Guide - Page 53

Using your phantom mailbox, you can retrieve, forward, and save messages in the same way that are an employee who travels constantly for your sales department to them from the NBX...button to an Access button on the NBX Business Telephone of each group member. Any...forward or create and send a message to it . The administrator sets up a phantom mailbox. Group Mailbox A group mailbox is a ...

User Guide - Page 55

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the NBX Business and Basic Telephones. It covers these topics: ■ Answering a Call ■ Using the NBX Telephone Display Panel ■ More Ways to Dial a Call ■ Setting Your Call Coverage Point ■ Putting a Call on Hold ■ Transferring a ...

User Guide - Page 56

...if you are using an NBX Business Telephone you want the call to go, see "Setting Your Call Coverage Point" later in NBX NetSet > User Information > Call Forward. If you are using an NBX 3101SP Basic ... the handset. Answering a On NBX Business Telephones or 3101 and 3101SP Basic Telephones, Second Call when a new call arrives while you are on a call: 1 Press Hold (3102, 1102, 2102, 2102-IR...

User Guide - Page 58

...want to use the handset to speak to dial without picking up or down scroll key (3102 Business Telephone scroll Using the Lists keys shown), if you press the up the handset. Tips on the call. 2 Use... want , and press the button under Slct (Select). 3 Use the scroll keys to move to the name or number that the 3101 Basic Telephone does not support speaker phone operation. On NBX Business ...

User Guide - Page 60

...NBX NetSet utility. OR ■ Use the Call Logs on the NBX Business Telephone, press that you specify in Chapter 9. Setting Your Call Coverage Point Calls that button. 2 Dial the number, or use the display panel on an NBX..., or if you are using the Speaker, press the Speaker or the button again to end the call coverage point, which is where you want your telephone to ring before...

User Guide - Page 61

... NBX Business Telephones or 3101 and 3101SP Basic Telephones: 1 Press the Hold button (3102, 1102, 2102, 2102-IR) or 3101SP). Example: 912815551212 dials (281) 555-1212. Dialing Another Call To place a call on hold for the Number of rings before forwarding a call. 3 Select a call coverage point: ■ If you select Forward Call to Phone...

User Guide - Page 64

... up the handset. ■ If you are on an NBX Business Telephone or a 3101 or 3101SP Basic Telephone and the recipient does not want to take the call, retrieve it by enabling the One ..., you can announce to the recipient that (Screened) Transfer you dial the extension - When that setting is enabled, every time that user's telephone. The recipient can then decide whether to take the call...

User Guide - Page 66

... by someone else. ■ Only the person who are now in a fourth party. ■ On NBX Business Telephones, you can activate speaker phone operation during the conference call by pressing the Mute button (1102, 2102, 2102-IR) or button (3102, 3101, 3101SP). On a 3101SP Basic Telephone, you add a party, your part of a conference call...

User Guide - Page 67

Setting the Volume On any NBX Telephone, use the Volume Control buttons to the conference is at the level that you prefer. Dial the number to which you want to transfer the call, announce ... using the handset, pick up the handset and then press the up or down Volume Control button repeatedly until the volume is transferred to the dial tone. ■ Speaker Volume (NBX Business ...

User Guide - Page 70

...USB headset or a sound card with the other phones, use the NBX NetSet utility to disable audible ringing. Although 3101...Setting pull-down list, select the number of the tone that you want. 5 Click Apply. It also describes how you can print a list of speed dials and a set...for NBX Business Telephones, called One-Touch speed dials. Ringer Tones To help you . ■ The settings on NBX ...

User Guide - Page 72

... numbers that you want to dial, and press Slct again. System-wide Speed Dials The administrator can set up to 100 system-wide speed dials (using ID numbers 700 through the NBX NetSet utility, or...code for the number that you want to call , or scroll to System Speed Dials on the display panel, press Slct, scroll to the number that are using an NBX Business Telephone, you can press the ...

User Guide - Page 79

...arrives. ■ You can use the telephone to dial outgoing calls. ■ You can use the telephone to dial internal and external pages. ■ An NBX Business Telephone does not broadcast incoming paging...If your telephone is part of a hunt group, incoming calls to NBX NetSet > User Information > Feature Settings. The DO NOT DISTURB message disappears from your telephone permanently, ask your...

User Guide - Page 83

... for all telephones other than the NBX 3102 Business Telephone, follow Instructions these instructions for the telephone handset into the headset amplifier. 3 Put on the headset. 4 Pick up the telephone handset and set it on . See the instructions that you must remove the handset from the cradle to use the headset. 4 For handset calls: Press...

User Guide - Page 85

...; Hunt Groups and Calling Groups ■ Call Park ■ Paging ■ Dialing a Call to set up your messaging application instead of the features described in on accessing NBX features from a different telephone. 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM This chapter covers these features, if one person is using a telephone line, no one NBX Business Telephone.

User Guide - Page 117

...are available. Then use the NBX NetSet utility. Use only numeric characters in Chapter 2 or Chapter 3. You must set up a call on Intercom feature enabled. On my NBX Business Telephone, I ... ringing and the telephone group to access the NBX NetSet utility. On my NBX Business Telephone, all incoming internal calls come over my speaker phone. For details, see "Special Case: One-...