User Guide
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...that helps you grow your business. The Xerox Services value proposition is simple to in your Xerox Order Agreement, Xerox Negotiated Agreement, Services and Solutions Agreement, Managed Service Agreement or other written agreement between printers, office multi-function devices, wide-format, ...production and continuous feed products. With the Full Service Maintenance Agreement, Xerox Services protects your technology investment and maximizes uptime. Product-...
...that helps you grow your business. The Xerox Services value proposition is simple to in your Xerox Order Agreement, Xerox Negotiated Agreement, Services and Solutions Agreement, Managed Service Agreement or other written agreement between printers, office multi-function devices, wide-format, ...production and continuous feed products. With the Full Service Maintenance Agreement, Xerox Services protects your technology investment and maximizes uptime. Product-...
User Guide
Page 10
...be at your location affords you may require Xerox to build your trained person receives a mini-service manual and tool kit and is a Customer Self-Maintenance Program available on a unit that support, such as Phaser® printers) include warranty support for a CSE. Using... critical situations. Access to online support at convenient times, rather than waiting for covered repairs. Through the XPP program, Xerox provides qualified customers with printer repair. • Quick Exchange - Telephone trouble-shooting, parts, labor, plus any parts, labor or travel costs associated...
...be at your location affords you may require Xerox to build your trained person receives a mini-service manual and tool kit and is a Customer Self-Maintenance Program available on a unit that support, such as Phaser® printers) include warranty support for a CSE. Using... critical situations. Access to online support at convenient times, rather than waiting for covered repairs. Through the XPP program, Xerox provides qualified customers with printer repair. • Quick Exchange - Telephone trouble-shooting, parts, labor, plus any parts, labor or travel costs associated...
User Guide
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... generate superior technical and operational support to make your new Xerox equipment/solution 3. To meet our customers' requirements, Xerox Professional Support personnel are grouped into your new office printer or implementing a more complex end-to you become more ...productive and efficient. Whether you are looking for assistance setting up your IT environment 2. a total solution • Assist in optimizing processes and in realizing a positive ROI • Deliver onsite training to enable users to digital print...
... generate superior technical and operational support to make your new Xerox equipment/solution 3. To meet our customers' requirements, Xerox Professional Support personnel are grouped into your new office printer or implementing a more complex end-to you become more ...productive and efficient. Whether you are looking for assistance setting up your IT environment 2. a total solution • Assist in optimizing processes and in realizing a positive ROI • Deliver onsite training to enable users to digital print...
User Guide
Page 13
...and deploy new and migrated document application • Variable Data communications and printing • Design Web Services in a cost effective manner. • ...network, programming services for software, and server integration, problem diagnosis and repair Customer Trainers From basic to more advanced solutions, our professional instructors are dedicated to teaching your employees how to ask questions and program jobs directly from Xerox...take full advantage of any solution implementation from their Xerox printer • Xerox facility training is also available to provide an alternative...
...and deploy new and migrated document application • Variable Data communications and printing • Design Web Services in a cost effective manner. • ...network, programming services for software, and server integration, problem diagnosis and repair Customer Trainers From basic to more advanced solutions, our professional instructors are dedicated to teaching your employees how to ask questions and program jobs directly from Xerox...take full advantage of any solution implementation from their Xerox printer • Xerox facility training is also available to provide an alternative...
User Guide
Page 17
...Xerox device usage. The SMart eSolutions suite includes: • MeterAssistant® • SuppliesAssistant® • Maintenance Assistant MeterAssistant® MeterAssistant® software automates the process of collecting and submitting meter reads for tracking and billing of metered billing and supplies replenishment plans for networked...It eliminates the need for time-consuming end-user involvement and ensures your production-level printers for maximum uptime. This service offering includes: • Quick and accurate diagnoses of problems • Fast, online ...
...Xerox device usage. The SMart eSolutions suite includes: • MeterAssistant® • SuppliesAssistant® • Maintenance Assistant MeterAssistant® MeterAssistant® software automates the process of collecting and submitting meter reads for tracking and billing of metered billing and supplies replenishment plans for networked...It eliminates the need for time-consuming end-user involvement and ensures your production-level printers for maximum uptime. This service offering includes: • Quick and accurate diagnoses of problems • Fast, online ...
User Guide
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... troubleshoot and resolve problems quickly. Please visit www.xerox.com/smartesolutions. Our skilled staff at the time of installation on newer Xerox devices such as they happen. • Faster resolution for Phaser® and Network Printers. Eliminates the need them to manage supplies manually.... potential issues and receive assistance and automate the troubleshooting/repair process. Maintenance Assistant securely transmits device data and history to Xerox, making it easier to manually manage supplies inventory. • Eliminate ordering hassles. A CSR answering your call ,...
... troubleshoot and resolve problems quickly. Please visit www.xerox.com/smartesolutions. Our skilled staff at the time of installation on newer Xerox devices such as they happen. • Faster resolution for Phaser® and Network Printers. Eliminates the need them to manage supplies manually.... potential issues and receive assistance and automate the troubleshooting/repair process. Maintenance Assistant securely transmits device data and history to Xerox, making it easier to manually manage supplies inventory. • Eliminate ordering hassles. A CSR answering your call ,...
User Guide
Page 20
... where it is needed, across the United States. 20 United States Service User Guide Enabling service provider capability ensures Xerox has appropriate resources in the following general categories: • Black and White Printers: 8 hours • Color copiers / Multifunction Devices: 3.5 - 4 hours • Color Entry Production: ...Xeroxauthorized parts for these classes of products. They have access to all the same tools and reference information as Xerox CSEs. Xerox requires that each of its service delivery partners manage their Customer Service (CS) personnel to the same rigid ...
... where it is needed, across the United States. 20 United States Service User Guide Enabling service provider capability ensures Xerox has appropriate resources in the following general categories: • Black and White Printers: 8 hours • Color copiers / Multifunction Devices: 3.5 - 4 hours • Color Entry Production: ...Xeroxauthorized parts for these classes of products. They have access to all the same tools and reference information as Xerox CSEs. Xerox requires that each of its service delivery partners manage their Customer Service (CS) personnel to the same rigid ...
User Guide
Page 24
...and Production Equipment and 1-800-836-6100 for Phaser® and Network Printers. The Onsite Service Requests are continued through to resolution. The "Single Point of Contact" section describes the call for all Xerox customers 365 days a year, handling 5.5 million calls annually and approximately... Process (CCP). They are researched and responses provided with contractual support agreements. The North American Customer Support Center supports all Xerox products and services, regardless of the nature of the problem. The CSR also responds to the customer with possible solutions. ...
...and Production Equipment and 1-800-836-6100 for Phaser® and Network Printers. The Onsite Service Requests are continued through to resolution. The "Single Point of Contact" section describes the call for all Xerox customers 365 days a year, handling 5.5 million calls annually and approximately... Process (CCP). They are researched and responses provided with contractual support agreements. The North American Customer Support Center supports all Xerox products and services, regardless of the nature of the problem. The CSR also responds to the customer with possible solutions. ...
User Guide
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...be submitted to the North American Customer Support Centers for support communities coming soon on www.xerox.com. Phone Numbers Service Supplies Parts Sales Customer Education Customer Relations Phaser® and Network Printers: 1-800-836-6100 Office and Production Equipment: 1-800-821-2797 1-800-822-2200 ...1-800-828-5881 1-800-275-9376, (800-ASK-XEROX) 1-800-445-5554 1-877-979-8498 A full list of social...
...be submitted to the North American Customer Support Centers for support communities coming soon on www.xerox.com. Phone Numbers Service Supplies Parts Sales Customer Education Customer Relations Phaser® and Network Printers: 1-800-836-6100 Office and Production Equipment: 1-800-821-2797 1-800-822-2200 ...1-800-828-5881 1-800-275-9376, (800-ASK-XEROX) 1-800-445-5554 1-877-979-8498 A full list of social...
User Guide
Page 27
...in the service call process are totally satisfied. This easy-to-use first line of support gives you the help for Phaser® and Network Printers. The Customer Support Representative (CSR) who answers your call to the NACSC, the dispatched CSE will be our online assistance platform available ... you and give you an estimate of the time required to repair your equipment. • The CSE will then repair your equipment. Xerox CSEs handle machine repair and maintenance during service using a Machine Maintenance Check List and Product Reliability Control Process to alert him/her that ...
...in the service call process are totally satisfied. This easy-to-use first line of support gives you the help for Phaser® and Network Printers. The Customer Support Representative (CSR) who answers your call to the NACSC, the dispatched CSE will be our online assistance platform available ... you and give you an estimate of the time required to repair your equipment. • The CSE will then repair your equipment. Xerox CSEs handle machine repair and maintenance during service using a Machine Maintenance Check List and Product Reliability Control Process to alert him/her that ...