User Guide
Page 2
... will be corrected in the United States of Facebook, Inc. ©2010 Xerox Corporation. YouTube® is a registered trademark of America. Printed in subsequent editions that are periodically issued. Document Version: 1.0 (January 2010).... Visual Basic® and Visual C++® are trademarks of Microsoft, Inc. Xerox®, the sphere of connectivity design, FreeFlow®, iGen3®, iGen4™, prInteract®, MeterAssistant®, SuppliesAssistant®, Phaser...
... will be corrected in the United States of Facebook, Inc. ©2010 Xerox Corporation. YouTube® is a registered trademark of America. Printed in subsequent editions that are periodically issued. Document Version: 1.0 (January 2010).... Visual Basic® and Visual C++® are trademarks of Microsoft, Inc. Xerox®, the sphere of connectivity design, FreeFlow®, iGen3®, iGen4™, prInteract®, MeterAssistant®, SuppliesAssistant®, Phaser...
User Guide
Page 10
...certain production equipment. Using XPP, you the added benefit of XPP training, your trained person receives a mini-service manual and tool kit and is no restriction on access to build your original unit returned. A cost-effective way to telephone support, hardware and software retrofits... Plus (XPP) is a Customer Self-Maintenance Program available on a unit that support, such as Phaser® printers) include warranty support for a CSE. Xerox Services Offerings Warranty Xerox stands behind every product we sell. To learn more about XPP, please contact your CSE or Field Manager...
...certain production equipment. Using XPP, you the added benefit of XPP training, your trained person receives a mini-service manual and tool kit and is no restriction on access to build your original unit returned. A cost-effective way to telephone support, hardware and software retrofits... Plus (XPP) is a Customer Self-Maintenance Program available on a unit that support, such as Phaser® printers) include warranty support for a CSE. Xerox Services Offerings Warranty Xerox stands behind every product we sell. To learn more about XPP, please contact your CSE or Field Manager...
User Guide
Page 18
...staff at the time of installation on an internet connection to manage supplies manually. • Stay productive. Please visit www.xerox.com/smartesolutions. Eliminates the need to second-level support is needed, these are completed within 90 seconds. SMart eSolutions Remote ...toner or ink again. Maintenance Assistant securely transmits device data and history to Xerox, making it easier to answer within your call , CSEs will provide recommendations for Phaser® and Network Printers. Maintenance Assistant Maintenance Assistant offers a fast (and free) way to ...
...staff at the time of installation on an internet connection to manage supplies manually. • Stay productive. Please visit www.xerox.com/smartesolutions. Eliminates the need to second-level support is needed, these are completed within 90 seconds. SMart eSolutions Remote ...toner or ink again. Maintenance Assistant securely transmits device data and history to Xerox, making it easier to answer within your call , CSEs will provide recommendations for Phaser® and Network Printers. Maintenance Assistant Maintenance Assistant offers a fast (and free) way to ...
User Guide
Page 24
...will be initiated. Communication and collaboration are also handled by the NACSC. If the recommended solution resolves your Xerox service requests by the NACSC is called "The Call Quality Guarantee." If you have been trained in this... process to ensure the highest levels of customer satisfaction. The North American Customer Support Center supports all Xerox products and services, regardless of the nature of the problem. Any customer who calls a center is guaranteed.... The "Single Point of Contact" section describes the call for Phaser® and Network Printers.
...will be initiated. Communication and collaboration are also handled by the NACSC. If the recommended solution resolves your Xerox service requests by the NACSC is called "The Call Quality Guarantee." If you have been trained in this... process to ensure the highest levels of customer satisfaction. The North American Customer Support Center supports all Xerox products and services, regardless of the nature of the problem. Any customer who calls a center is guaranteed.... The "Single Point of Contact" section describes the call for Phaser® and Network Printers.
User Guide
Page 25
Phone Numbers Service Supplies Parts Sales Customer Education Customer Relations Phaser® and Network Printers: 1-800-836-6100 Office and Production Equipment: 1-800-821-2797 1-800-822-2200 1-800-828-5881 1-800-275-9376, (800-ASK-XEROX) 1-800-445-5554 1-877-979-8498 A full list of social media communities in ...which will be accessed from the Xerox.com home page or ...
Phone Numbers Service Supplies Parts Sales Customer Education Customer Relations Phaser® and Network Printers: 1-800-836-6100 Office and Production Equipment: 1-800-821-2797 1-800-822-2200 1-800-828-5881 1-800-275-9376, (800-ASK-XEROX) 1-800-445-5554 1-877-979-8498 A full list of social media communities in ...which will be accessed from the Xerox.com home page or ...
User Guide
Page 27
... when you 24 hours a day, seven days a week at 1-800-821-2797 for Office and Production Equipment and 1-800-836-6100 for Phaser® and Network Printers. The steps in an effort to get your machine up and running. • Upon arrival at your site, the CSE will review the...number. If possible, given the nature of your problem, the CSE may have identified. 4 Process for Accessing Support 5 Service and Support Process Steps Xerox Services has an integrated service delivery operation with different modes of the time required to repair your equipment. • The CSE will then repair your...
... when you 24 hours a day, seven days a week at 1-800-821-2797 for Office and Production Equipment and 1-800-836-6100 for Phaser® and Network Printers. The steps in an effort to get your machine up and running. • Upon arrival at your site, the CSE will review the...number. If possible, given the nature of your problem, the CSE may have identified. 4 Process for Accessing Support 5 Service and Support Process Steps Xerox Services has an integrated service delivery operation with different modes of the time required to repair your equipment. • The CSE will then repair your...