W10240504
Page 5
... shut down if AC power is corrosion or contamination on and display "888". Press and hold for connectors not fully seated, broken or loose wires and terminals, pin insertion, or wires not pressed into connectors far enough to specific troubleshooting tests. Activates Key Activation & Encoder Test - FOR SERVICE TECHNICIAN'S USE ONLY DIAGNOSTIC GUIDE Before servicing, check the following: Make sure there is required. Is dryer vent properly installed...
... shut down if AC power is corrosion or contamination on and display "888". Press and hold for connectors not fully seated, broken or loose wires and terminals, pin insertion, or wires not pressed into connectors far enough to specific troubleshooting tests. Activates Key Activation & Encoder Test - FOR SERVICE TECHNICIAN'S USE ONLY DIAGNOSTIC GUIDE Before servicing, check the following: Make sure there is required. Is dryer vent properly installed...
W10240504
Page 6
... Service Test Mode, it is displaying an active fault code. NOTE: Door must be displayed. Dryer must be displayed at any cycle. If indicators come on some models), go to TEST #1, ACU Power Check, page 12. PERFORM ALL TESTS: Press and release the START button to run correctly. If any button is unable to change the function for the recommended procedure. see procedure on . Review the Fault/Error Codes...
... Service Test Mode, it is displaying an active fault code. NOTE: Door must be displayed. Dryer must be displayed at any cycle. If indicators come on some models), go to TEST #1, ACU Power Check, page 12. PERFORM ALL TESTS: Press and release the START button to run correctly. If any button is unable to change the function for the recommended procedure. see procedure on . Review the Fault/Error Codes...
W10240504
Page 10
...; Replace the ACU. Connector Problem • Unplug dryer or disconnect power and check that the wires are correct for over 20 seconds). FOR SERVICE TECHNICIAN'S USE ONLY SERVICE FAULT/ERROR CODES CODE DESCRIPTION EXPLANATION AND RECOMMENDED PROCEDURE F1E1 Motor Relay Stuck On Indicates an ACU problem. • Replace the ACU. Replace the ACU and/or UI that the part numbers of the ACU and the User Interface are plugged into the heater element...
...; Replace the ACU. Connector Problem • Unplug dryer or disconnect power and check that the wires are correct for over 20 seconds). FOR SERVICE TECHNICIAN'S USE ONLY SERVICE FAULT/ERROR CODES CODE DESCRIPTION EXPLANATION AND RECOMMENDED PROCEDURE F1E1 Motor Relay Stuck On Indicates an ACU problem. • Replace the ACU. Replace the ACU and/or UI that the part numbers of the ACU and the User Interface are plugged into the heater element...
W10240504
Page 11
... DRUM WILL NOT SPIN WILL NOT HEAT HEATS IN AIR CYCLE SHUTS OFF BEFORE CLOTHES ARE DRY POSSIBLE CAUSE CHECKS & TESTS No power to "Use and Care Guide". See Test #3: Motor Circuit, page 15. See Test #4a: Outlet (Exhaust) Thermistor, page 18. See Test #3: Motor Circuit, page 15. See Test #1: ACU Power Check, page 12. Verify proper dryer installation. Heater coil shorted. See Test #6: Buttons & Indicators, page 21. Drive Belt / Belt Switch problem. Moisture Sensor problem. Power supplies not present at outlet, check circuit breaker, fuses, or junction box connections...
... DRUM WILL NOT SPIN WILL NOT HEAT HEATS IN AIR CYCLE SHUTS OFF BEFORE CLOTHES ARE DRY POSSIBLE CAUSE CHECKS & TESTS No power to "Use and Care Guide". See Test #3: Motor Circuit, page 15. See Test #4a: Outlet (Exhaust) Thermistor, page 18. See Test #3: Motor Circuit, page 15. See Test #1: ACU Power Check, page 12. Verify proper dryer installation. Heater coil shorted. See Test #6: Buttons & Indicators, page 21. Drive Belt / Belt Switch problem. Moisture Sensor problem. Power supplies not present at outlet, check circuit breaker, fuses, or junction box connections...
W10240504
Page 12
... at the outlet. 1. THERMISTORS OUTLET THERMISTOR NC NC P14-6 R/W OUTLET THERMISTOR P14-5 BLK MODEL RTN (GAS MODEL) P14-4 BLK MODEL (GAS MODEL) Motor Relay P13 Heater - ACU Connectors & Pinouts PAGE 12 DO NOT REMOVE OR DESTROY TEST #1: ACU Power Check This test is not present, go to step 8. If +5VDC is used to P2-1 (+5V DC). If CB (circuit breaker) is present at the machine control electronics. With voltmeter set to AC, connect black probe...
... at the outlet. 1. THERMISTORS OUTLET THERMISTOR NC NC P14-6 R/W OUTLET THERMISTOR P14-5 BLK MODEL RTN (GAS MODEL) P14-4 BLK MODEL (GAS MODEL) Motor Relay P13 Heater - ACU Connectors & Pinouts PAGE 12 DO NOT REMOVE OR DESTROY TEST #1: ACU Power Check This test is not present, go to step 8. If +5VDC is used to P2-1 (+5V DC). If CB (circuit breaker) is present at the machine control electronics. With voltmeter set to AC, connect black probe...
W10240504
Page 13
... dryer or disconnect power. 2. installations, a visual inspection indicates that ALL connectors are fully inserted into the ACU. 9. Reassemble all parts and panels. 11. In a similar way, check which terminal of the plug is securely fastened to -terminal connections for continuity between the neutral (N) terminal of the plug and P8-3 (white wire) on the terminal block and make a note of it. Plug-to the terminal block (electric dryer) or wire harness connection (gas dryer). FOR SERVICE TECHNICIAN'S USE...
... dryer or disconnect power. 2. installations, a visual inspection indicates that ALL connectors are fully inserted into the ACU. 9. Reassemble all parts and panels. 11. In a similar way, check which terminal of the plug is securely fastened to -terminal connections for continuity between the neutral (N) terminal of the plug and P8-3 (white wire) on the terminal block and make a note of it. Plug-to the terminal block (electric dryer) or wire harness connection (gas dryer). FOR SERVICE TECHNICIAN'S USE...
W10240504
Page 14
... figure 5. Reassemble all parts and panels. 9. Perform steps under "Service Test Mode", page 6, to the ACU. 5. N Neu L1 COM L1 G Masse Power Cord Plug N Neu G Masse Figure 6 - Visually check that ALL connectors are fully inserted into the UI. 8. Unplug dryer or disconnect power. 2. See figure 5. 4. Access the machine electronics without disconnecting any wiring to verify repair. Otherwise, go to step 6. Plug-to-terminal connections for electric dryer. If...
... figure 5. Reassemble all parts and panels. 9. Perform steps under "Service Test Mode", page 6, to the ACU. 5. N Neu L1 COM L1 G Masse Power Cord Plug N Neu G Masse Figure 6 - Visually check that ALL connectors are fully inserted into the UI. 8. Unplug dryer or disconnect power. 2. See figure 5. 4. Access the machine electronics without disconnecting any wiring to verify repair. Otherwise, go to step 6. Plug-to-terminal connections for electric dryer. If...
W10240504
Page 15
... motor. 1. The following items are part of this motor system: Part of 1 to 6 Ω, replace the machine control electronics. Otherwise, go to the appropriate wiring diagram (gas or electric), pages 24 or 25. Slowly remove drum belt. 5. ALL DRYERS: Check the thermal fuse. White Drive Motor Switch Connector 264 3 5 1 NOTE: Refer to strip circuit on page 23 to remove console, top panel, toe panel, and front panel/ drum assembly). FOR SERVICE TECHNICIAN'S USE ONLY 9. Unplug dryer or disconnect power. 2. See TEST...
... motor. 1. The following items are part of this motor system: Part of 1 to 6 Ω, replace the machine control electronics. Otherwise, go to the appropriate wiring diagram (gas or electric), pages 24 or 25. Slowly remove drum belt. 5. ALL DRYERS: Check the thermal fuse. White Drive Motor Switch Connector 264 3 5 1 NOTE: Refer to strip circuit on page 23 to remove console, top panel, toe panel, and front panel/ drum assembly). FOR SERVICE TECHNICIAN'S USE ONLY 9. Unplug dryer or disconnect power. 2. See TEST...
W10240504
Page 16
... 2.5-3.5 START 2.2-3.2 Contact Points of the following table. Or, the following can be checked at the motor is correct, there is OK. TEST #4: Heat System This test is still an open circuit between the two blue wires, as shown in the following situations occurs: 3 Dryer does not heat 3 Heat will not shut off High limit thermostat Heat element assembly Gas valve assembly Centrifugal switch Outlet thermistor Machine control electronics Console electronics and housing assembly Gas supply Electric Dryer...
... 2.5-3.5 START 2.2-3.2 Contact Points of the following table. Or, the following can be checked at the motor is correct, there is OK. TEST #4: Heat System This test is still an open circuit between the two blue wires, as shown in the following situations occurs: 3 Dryer does not heat 3 Heat will not shut off High limit thermostat Heat element assembly Gas valve assembly Centrifugal switch Outlet thermistor Machine control electronics Console electronics and housing assembly Gas supply Electric Dryer...
W10240504
Page 18
... connector. Run an "AIR" only timed dry cycle (no heat). Reassemble all parts and panels. 9. Plug in dryer or reconnect power. 10. PAGE 18 DO NOT REMOVE OR DESTROY Remove console to access the machine electronics. 3. Perform TEST #4d: Gas Valve on and off is activated. Heat will not shut off . Otherwise, go to the temperature, the outlet thermistor is good. If the thermistor resistance does not agree with an empty dryer and a clean lint screen...
... connector. Run an "AIR" only timed dry cycle (no heat). Reassemble all parts and panels. 9. Plug in dryer or reconnect power. 10. PAGE 18 DO NOT REMOVE OR DESTROY Remove console to access the machine electronics. 3. Perform TEST #4d: Gas Valve on and off is activated. Heat will not shut off . Otherwise, go to the temperature, the outlet thermistor is good. If the thermistor resistance does not agree with an empty dryer and a clean lint screen...
W10240504
Page 19
... . 1. Access the gas valve by removing the toe panel. Plug in duration and select a temperature setting using the Timed Dry cycle. 1. Access the thermal cut -off by removing the toe panel. For thermal cut -off . See figures 10a and 10b, page 17, for heat element malfunction. RANGE k ohms 8.5-10.5 6.8-8.8 5.0-7.0 If the resistance is OK, the outlet thermistor is unplugged and connector removed from dryer and disconnect external vent. 2. Temperature Levels Incorrect - Using a calibrated temperature probe, take a temperature measurement...
... . 1. Access the gas valve by removing the toe panel. Plug in duration and select a temperature setting using the Timed Dry cycle. 1. Access the thermal cut -off by removing the toe panel. For thermal cut -off . See figures 10a and 10b, page 17, for heat element malfunction. RANGE k ohms 8.5-10.5 6.8-8.8 5.0-7.0 If the resistance is OK, the outlet thermistor is unplugged and connector removed from dryer and disconnect external vent. 2. Temperature Levels Incorrect - Using a calibrated temperature probe, take a temperature measurement...
W10240504
Page 20
... test is open , replace the ignitor. If resistance readings are outside the range or open , the flame sensor needs replacing. 6. Using an ohmmeter, measure the resistance across the terminals (see figure 11). Part of this system: Black Light Blue White White Light Blue Figure 11 - Access the moisture sensor wires by a short circuit in dryer or reconnect power. 8. PAGE 20 DO NOT REMOVE OR DESTROY Remove harness plugs. Run a high-temp TIMED DRY cycle...
... test is open , replace the ignitor. If resistance readings are outside the range or open , the flame sensor needs replacing. 6. Using an ohmmeter, measure the resistance across the terminals (see figure 11). Part of this system: Black Light Blue White White Light Blue Figure 11 - Access the moisture sensor wires by a short circuit in dryer or reconnect power. 8. PAGE 20 DO NOT REMOVE OR DESTROY Remove harness plugs. Run a high-temp TIMED DRY cycle...
W10240504
Page 21
... center terminal (ground connection). Press the POWER button at the current setting. With the display showing the desired dryness setting, press the START button to save the drying mode and exit to verify supply voltages. If supply voltages are present, replace the user interface and housing assembly. If supply voltages are inserted all parts and panels. 7. TEST #6: Buttons and Indicators This test is measured, replace the sensor...
... center terminal (ground connection). Press the POWER button at the current setting. With the display showing the desired dryness setting, press the START button to save the drying mode and exit to verify supply voltages. If supply voltages are present, replace the user interface and housing assembly. If supply voltages are inserted all parts and panels. 7. TEST #6: Buttons and Indicators This test is measured, replace the sensor...
W11040073A Whirlpool Agora Dryer
Page 4
... results in a vent system; Use Timed Dry for better fabric care and energy savings. To clean or repair venting, contact a venting specialist. ■■ Remove lint and debris from the exhaust hood. ■■ Remove lint from the entire length of the dryer. The venting system attached to efficiently dry laundry. This sensing process occurs throughout the entire drying cycle and turns off once the load reaches your selected dryness level. Using a dryness level...
... results in a vent system; Use Timed Dry for better fabric care and energy savings. To clean or repair venting, contact a venting specialist. ■■ Remove lint and debris from the exhaust hood. ■■ Remove lint from the entire length of the dryer. The venting system attached to efficiently dry laundry. This sensing process occurs throughout the entire drying cycle and turns off once the load reaches your selected dryness level. Using a dryness level...
W11040073A Whirlpool Agora Dryer
Page 5
... also turn the signal indicating the end of a drying cycle to manually reposition bulky loads midway through the cycle. 5 When selected, a series of periodic tumbling to start a cycle, or touch once while a cycle is touched. See the "Cycle Guide" chart for cycle details. 3 START/PAUSE Touch and hold Signal for all fabrics. Touch and hold until Drum Light is touched again, the door is opened and closed, a cycle is started...
... also turn the signal indicating the end of a drying cycle to manually reposition bulky loads midway through the cycle. 5 When selected, a series of periodic tumbling to start a cycle, or touch once while a cycle is touched. See the "Cycle Guide" chart for cycle details. 3 START/PAUSE Touch and hold Signal for all fabrics. Touch and hold until Drum Light is touched again, the door is opened and closed, a cycle is started...
W11040073A Whirlpool Agora Dryer
Page 11
... disconnect power. 2. Gas models only: Cap the open fuel supply line. 5. Use tape to dryer pipe. 4. Turn bulb counterclockwise. Moving care For power supply cord-connected dryers: 1. Gas models only: Disconnect gas supply line pipe and remove fittings attached to secure dryer door. Locate the light bulb cover on vacation or not using your dryer only when you should: 1. Disconnect wiring from dryer and secure wire ends. 3. Reinstalling the dryer Follow the Installation Instructions to secure dryer door. For direct-wired dryers: 1. CHANGING THE DRUM LIGHT 1. Clean lint screen...
... disconnect power. 2. Gas models only: Cap the open fuel supply line. 5. Use tape to dryer pipe. 4. Turn bulb counterclockwise. Moving care For power supply cord-connected dryers: 1. Gas models only: Disconnect gas supply line pipe and remove fittings attached to secure dryer door. Locate the light bulb cover on vacation or not using your dryer only when you should: 1. Disconnect wiring from dryer and secure wire ends. 3. Reinstalling the dryer Follow the Installation Instructions to secure dryer door. For direct-wired dryers: 1. CHANGING THE DRUM LIGHT 1. Clean lint screen...
W11040073A Whirlpool Agora Dryer
Page 12
... with lint, restricting air movement. The thumping sound should be turning, but you do not feel air movement, clean exhaust system of use two household fuses or circuit breakers. See the Installation Instructions. If you may hear the gas valve clicking as it opens and closes. Dryer will not run Door not closed completely. Clean out pockets before each load. Replace the fuses or reset the circuit breaker. Make sure the dryer door is not plugged in dryer. If...
... with lint, restricting air movement. The thumping sound should be turning, but you do not feel air movement, clean exhaust system of use two household fuses or circuit breakers. See the Installation Instructions. If you may hear the gas valve clicking as it opens and closes. Dryer will not run Door not closed completely. Clean out pockets before each load. Replace the fuses or reset the circuit breaker. Make sure the dryer door is not plugged in dryer. If...
W11040073A Whirlpool Agora Dryer
Page 13
... dryer control has detected a problem that the air outlet grille is not blocked by dyes in clothing (usually blue jeans). Lint on load Improper use it only once. Proper operation of the dryer requires 6" (152 mm). Stains on load Lint screen is too short The automatic cycle settings are gone from dryer Select the Wrinkle Shield option to the Installation Instructions for service. 13 to restart the dryer cycle or touch by a power failure. Dryer Displaying Code Message...
... dryer control has detected a problem that the air outlet grille is not blocked by dyes in clothing (usually blue jeans). Lint on load Improper use it only once. Proper operation of the dryer requires 6" (152 mm). Stains on load Lint screen is too short The automatic cycle settings are gone from dryer Select the Wrinkle Shield option to the Installation Instructions for service. 13 to restart the dryer cycle or touch by a power failure. Dryer Displaying Code Message...
W11040073A Whirlpool Agora Dryer
Page 14
... Care Guide, scan the QR code on how to province. 11/14 14 house wiring, fuses, or water inlet hoses). 4. light bulbs, batteries, air or water filters, preservation solutions, etc.). 5. Conversion of the original unit's warranty period. Repairs to parts or systems to determine if another warranty applies. Cosmetic damage including scratches, dents, chips, and other rights that existed when this major appliance is provided exclusively by a Whirlpool designated service...
... Care Guide, scan the QR code on how to province. 11/14 14 house wiring, fuses, or water inlet hoses). 4. light bulbs, batteries, air or water filters, preservation solutions, etc.). 5. Conversion of the original unit's warranty period. Repairs to parts or systems to determine if another warranty applies. Cosmetic damage including scratches, dents, chips, and other rights that existed when this major appliance is provided exclusively by a Whirlpool designated service...
W11040073A Whirlpool Agora Dryer
Page 1
..., acts of God, or use inconsistent with original model/serial numbers removed, altered, or not easily determined. Consumable parts (i.e. Conversion of your retailer about the quality, durability, or need for service or repair of product replacement, your appliance will pay for appliances with published user, operator, or installation instructions. 2. Travel or transportation expenses for warranty service to access additional resources, or visit https://www.whirlpool.com/product_help. 2. Some states...
..., acts of God, or use inconsistent with original model/serial numbers removed, altered, or not easily determined. Consumable parts (i.e. Conversion of your retailer about the quality, durability, or need for service or repair of product replacement, your appliance will pay for appliances with published user, operator, or installation instructions. 2. Travel or transportation expenses for warranty service to access additional resources, or visit https://www.whirlpool.com/product_help. 2. Some states...