WD SmartWare User Manual
Page 2
...on the date of your first telephone contact with other WD users. Accessing Online Support Visit our product support website at the best telephone number shown below. Contacting WD Technical Support When contacting WD for the entire warranty period and our extensive knowledge base is available... free number is available 24/ 7. Your product includes 30 days of free telephone support during the warranty period. E-mail support is free for support, have your thoughts and connect with WD Technical Support. If the answer is not available or if you prefer, please contact WD®...
...on the date of your first telephone contact with other WD users. Accessing Online Support Visit our product support website at the best telephone number shown below. Contacting WD Technical Support When contacting WD for the entire warranty period and our extensive knowledge base is available... free number is available 24/ 7. Your product includes 30 days of free telephone support during the warranty period. E-mail support is free for support, have your thoughts and connect with WD Technical Support. If the answer is not available or if you prefer, please contact WD®...
WD SmartWare User Manual
Page 3
iii Table of Contents WD SMARTWARE SOFTWARE USER MANUAL WD Service and Support ii Accessing Online Support ii Contacting WD Technical Support ii 1 About the WD SmartWare Software 1 Operating System Compatibility 1 Hard Drive Support 1 Functional Overview 2 Home Tab Display 3 Backup Tab Displays 8 Retrieve Tab Displays 11 Settings Tab Displays 14 Help Tab Display 17 2 Installing...
iii Table of Contents WD SMARTWARE SOFTWARE USER MANUAL WD Service and Support ii Accessing Online Support ii Contacting WD Technical Support ii 1 About the WD SmartWare Software 1 Operating System Compatibility 1 Hard Drive Support 1 Functional Overview 2 Home Tab Display 3 Backup Tab Displays 8 Retrieve Tab Displays 11 Settings Tab Displays 14 Help Tab Display 17 2 Installing...
WD SmartWare User Manual
Page 5
... effortlessly-Retrieve your valuable data to its original location whether you the power to the Start menu and select Windows Update. Hard Drive Support The WD SmartWare software supports the following Windows® operating systems: • Windows XP • Windows Vista® • Windows 7 Compatibility can vary, depending on hardware configuration and...
... effortlessly-Retrieve your valuable data to its original location whether you the power to the Start menu and select Windows Update. Hard Drive Support The WD SmartWare software supports the following Windows® operating systems: • Windows XP • Windows Vista® • Windows 7 Compatibility can vary, depending on hardware configuration and...
WD SmartWare User Manual
Page 6
... your computer's internal hard drive for the WD SmartWare software. tab display Home Backup Provides . . . The WD SmartWare software does not support other manufacturers' hard drives, or WD hard drives that you can use them with this version of the WD SmartWare software are working with... internal hard drive, and the external device that you want to specify the one you are presented in the WD Knowledge Base at http://support.wdc.com. Functional Overview All operational features and capabilities of the WD SmartWare software. See "Home Tab Display" on page 8. (Continued...
... your computer's internal hard drive for the WD SmartWare software. tab display Home Backup Provides . . . The WD SmartWare software does not support other manufacturers' hard drives, or WD hard drives that you can use them with this version of the WD SmartWare software are working with... internal hard drive, and the external device that you want to specify the one you are presented in the WD Knowledge Base at http://support.wdc.com. Functional Overview All operational features and capabilities of the WD SmartWare software. See "Home Tab Display" on page 8. (Continued...
WD SmartWare User Manual
Page 7
... - 3 For three models of the connected device. In each WD SmartWare display provides easy access to your software and drive setup selections • WD Customer Support and software update services See "Help Tab Display" on page 5 for displaying Software Settings and Drive Settings screens. WD SMARTWARE SOFTWARE USER MANUAL The . . . For...
... - 3 For three models of the connected device. In each WD SmartWare display provides easy access to your software and drive setup selections • WD Customer Support and software update services See "Help Tab Display" on page 5 for displaying Software Settings and Drive Settings screens. WD SMARTWARE SOFTWARE USER MANUAL The . . . For...
WD SmartWare User Manual
Page 10
.../right scroll pointers for backup and retrieve functions: Device display scroll pointers (Not shown in Figure 1 on page 4.) One installation of the WD SmartWare software supports as many external devices as you want to the device • Alerts-To display the WD Alerts report • Properties-To display the Device Details...
.../right scroll pointers for backup and retrieve functions: Device display scroll pointers (Not shown in Figure 1 on page 4.) One installation of the WD SmartWare software supports as many external devices as you want to the device • Alerts-To display the WD Alerts report • Properties-To display the Device Details...
WD SmartWare User Manual
Page 11
... file extensions, search for a category-type backup. • Hovering the pointer over a category displays the number of files in the WD Knowledge Base at http://support.wdc.com. This exclusion does not apply to Excluded and it then includes all of your operating system files that are not available for a category...
... file extensions, search for a category-type backup. • Hovering the pointer over a category displays the number of files in the WD Knowledge Base at http://support.wdc.com. This exclusion does not apply to Excluded and it then includes all of your operating system files that are not available for a category...
WD SmartWare User Manual
Page 18
... USER MANUAL Settings Tab Displays The configuration of the Settings tab display depends on the type and model of My Passport drives-the ones that support the WD Security™ and WD Drive Utilities™ software-the WD SmartWare software displays only the Software Settings screen. Drive Settings screen • For...
... USER MANUAL Settings Tab Displays The configuration of the Settings tab display depends on the type and model of My Passport drives-the ones that support the WD Security™ and WD Drive Utilities™ software-the WD SmartWare software displays only the Software Settings screen. Drive Settings screen • For...
WD SmartWare User Manual
Page 21
... screen, but not as much as the WD SmartWare Software User Manual. Learning Center topic buttons Provide links to the WD Service & Support Contact Us page at http://support.wdc.com/contact. Help Tab Display Table 5. Learning Center Topic Buttons Update Software Button Contact Us Link WD Store Link... Support Link Online User Manuals Link Figure 5. The Learning Center topics provide more detail than the info/online help topics: • Overview • ...
... screen, but not as much as the WD SmartWare Software User Manual. Learning Center topic buttons Provide links to the WD Service & Support Contact Us page at http://support.wdc.com/contact. Help Tab Display Table 5. Learning Center Topic Buttons Update Software Button Contact Us Link WD Store Link... Support Link Online User Manuals Link Figure 5. The Learning Center topics provide more detail than the info/online help topics: • Overview • ...
WD SmartWare User Manual
Page 22
Uses your Web browser to the WD online store at http://support.wdc.com. Support link Update Software button There, you do download and install it. WD Store link If updated software or firmware is available, the WD SmartWare software ... to compare the versions of the selected external device with the most-recent available versions. Uses your Web browser to connect to the WD Service & Support Home page at : http://www.wdstore.com ABOUT THE WD SMARTWARE SOFTWARE - 18 WD SMARTWARE SOFTWARE USER MANUAL Table 5. Help Tab Functional Description (Continued) Display...
Uses your Web browser to the WD online store at http://support.wdc.com. Support link Update Software button There, you do download and install it. WD Store link If updated software or firmware is available, the WD SmartWare software ... to compare the versions of the selected external device with the most-recent available versions. Uses your Web browser to connect to the WD Service & Support Home page at : http://www.wdstore.com ABOUT THE WD SMARTWARE SOFTWARE - 18 WD SMARTWARE SOFTWARE USER MANUAL Table 5. Help Tab Functional Description (Continued) Display...
WD SmartWare User Manual
Page 25
WD SMARTWARE SOFTWARE USER MANUAL 6. To confirm a successful installation: a. Click Start > All Programs > Western Digital > WD SmartWare > WD SmartWare to . . . Back up the files on your computer's internal hard drive to your external device, Retrieve backed up files from your ... Learning Center help topics and links to exit the Setup Wizard: 7. "Retrieving Backed Up Files" on page 4). 8. When the installation completes, click Finish to online support services, THEN click the . . .
WD SMARTWARE SOFTWARE USER MANUAL 6. To confirm a successful installation: a. Click Start > All Programs > Western Digital > WD SmartWare > WD SmartWare to . . . Back up the files on your computer's internal hard drive to your external device, Retrieve backed up files from your ... Learning Center help topics and links to exit the Setup Wizard: 7. "Retrieving Backed Up Files" on page 4). 8. When the installation completes, click Finish to online support services, THEN click the . . .
WD SmartWare User Manual
Page 42
... and white, THEN the device might hear the drive power down the device and let it back up, and if the problem persists, contact WD Support. You can see the drive capacity used and drive temperature status, and find out if the drive is locked by either: • Right-clicking the...
... and white, THEN the device might hear the drive power down the device and let it back up, and if the problem persists, contact WD Support. You can see the drive capacity used and drive temperature status, and find out if the drive is locked by either: • Right-clicking the...
WD SmartWare User Manual
Page 44
... tab display with the Set Up Drive button, then you want to register the selected external device. 4. To register your drive to receive free technical support during the warranty period and be kept up-to your computer, select the icon for the one that your drive. On the Home screen, if...
... tab display with the Set Up Drive button, then you want to register the selected external device. 4. To register your drive to receive free technical support during the warranty period and be kept up-to your computer, select the icon for the one that your drive. On the Home screen, if...
WD SmartWare User Manual
Page 47
...one external device connected to erase the drive, Locked, Have forgotten or lost your computer, select the icon for information about the loss of the support files, utilities, online help and user manual files. On the Erase Drive dialog: a. Always make sure that you must erase the drive, ...Utility" on page 43. Click the I understand check box to signify that you . . . After the drive erase operation completes, go to http://support.wdc.com and see the Software Settings screen instead of the data on your drive permanently deletes all of data if you want to erase...
...one external device connected to erase the drive, Locked, Have forgotten or lost your computer, select the icon for information about the loss of the support files, utilities, online help and user manual files. On the Erase Drive dialog: a. Always make sure that you must erase the drive, ...Utility" on page 43. Click the I understand check box to signify that you . . . After the drive erase operation completes, go to http://support.wdc.com and see the Software Settings screen instead of the data on your drive permanently deletes all of data if you want to erase...
WD SmartWare User Manual
Page 49
... the WD SmartWare Software and Disk Image In addition to signify that you accept the risk. 5. After the drive erase operation completes, go to http://support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD SmartWare software and disk image on your external device... the I understand check box to deleting all of the data on your password. If you see the dialog with a warning about the loss of the support files, utilities, online help and user manual files. If you still want to use a password to protect your drive, you will need to http...
... the WD SmartWare Software and Disk Image In addition to signify that you accept the risk. 5. After the drive erase operation completes, go to http://support.wdc.com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD SmartWare software and disk image on your external device... the I understand check box to deleting all of the data on your password. If you see the dialog with a warning about the loss of the support files, utilities, online help and user manual files. If you still want to use a password to protect your drive, you will need to http...
WD SmartWare User Manual
Page 50
... that you . Click the Settings tab and if you see the Settings Tab display, click Set Up Software to see Figure 4 on the Home screen supports the WD Security and WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen. 2. On the Set File History dialog: a. If...
... that you . Click the Settings tab and if you see the Settings Tab display, click Set Up Software to see Figure 4 on the Home screen supports the WD Security and WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen. 2. On the Set File History dialog: a. If...
WD SmartWare User Manual
Page 51
... Preferences option. b. This ensures that you see Figure 4 on page 15). Note: If the external device selected on the Home screen supports the WD Security and WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen. 3. Note: If the external... device selected on the Home screen supports the WD Security and WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen. 2. WD SMARTWARE SOFTWARE USER...
... Preferences option. b. This ensures that you see Figure 4 on page 15). Note: If the external device selected on the Home screen supports the WD Security and WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen. 3. Note: If the external... device selected on the Home screen supports the WD Security and WD Drive Utilities software, then clicking the Settings tab displays the Software Settings screen. 2. WD SMARTWARE SOFTWARE USER...
WD SmartWare User Manual
Page 53
...including but not limited to the extent permitted by Western Digital. WARRANTY INFORMATION - 49 Modification of or tampering with the GPL, if applicable: 1) the source code for the GPL Software may also be downloaded at no charge from http:// support.wdc.com/download/gpl or obtained on CD for... three years of the date of the GPL is not responsible for any Open Source Software, is solely at http://support.wdc.com/download/gpl. Western Digital will not support any product in which you may include third party copyrighted software licensed under the GPL or Lesser General Public License ("...
...including but not limited to the extent permitted by Western Digital. WARRANTY INFORMATION - 49 Modification of or tampering with the GPL, if applicable: 1) the source code for the GPL Software may also be downloaded at no charge from http:// support.wdc.com/download/gpl or obtained on CD for... three years of the date of the GPL is not responsible for any Open Source Software, is solely at http://support.wdc.com/download/gpl. Western Digital will not support any product in which you may include third party copyrighted software licensed under the GPL or Lesser General Public License ("...
WD SmartWare User Manual
Page 54
... 49 GPL software 49 H Help tab display Contact Us link 17 description 17 functional overview 3 Learning Center topic buttons 17 Online User Manuals link 18 Support link 18 Update Software button 18 WD Store link 18 Home tab display description 3 drive content gauge 8 drive icon 5, 6 functional overview 2 Internal drive selector box...
... 49 GPL software 49 H Help tab display Contact Us link 17 description 17 functional overview 3 Learning Center topic buttons 17 Online User Manuals link 18 Support link 18 Update Software button 18 WD Store link 18 Home tab display description 3 drive content gauge 8 drive icon 5, 6 functional overview 2 Internal drive selector box...
WD SmartWare User Manual
Page 55
... 13 Retrieve some files selection box 13 Start/Cancel Retrieving toggle button 13 Run Diagnostics screen 42 S Security button 16 Service and Support, WD ii Set file history dialog 46 WD SMARTWARE SOFTWARE USER MANUAL preferences dialog 47 retrieve folder dialog 47 sleep timer dialog 39...button 13 Start/Stop Backup toggle button 11 Settings See Drive Settings Status check 38 Support link 18 Switch to Category/File Backup toggle button 11 System compatibility 1 System file category, defined 7 T Technical support, contacting ii Temperature check 38 U Unlocking the drive from the virtual CD 25,...
... 13 Retrieve some files selection box 13 Start/Cancel Retrieving toggle button 13 Run Diagnostics screen 42 S Security button 16 Service and Support, WD ii Set file history dialog 46 WD SMARTWARE SOFTWARE USER MANUAL preferences dialog 47 retrieve folder dialog 47 sleep timer dialog 39...button 13 Start/Stop Backup toggle button 11 Settings See Drive Settings Status check 38 Support link 18 Switch to Category/File Backup toggle button 11 System compatibility 1 System file category, defined 7 T Technical support, contacting ii Temperature check 38 U Unlocking the drive from the virtual CD 25,...