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...61550; To close the alert message, click Close. Three types of your alerts. To view alert details, click the arrow next to review details for all of the screen. 2. Example: Reboot Required Warnings present a condition that has occurred, usually a system failure. Click the Alert... Network Disconnected This alert presents an error or problem that might cause a problem in the upper right corner of your WD My Cloud device. THE DASHBOARD AT A GLANCE Managing Alerts Alerts display system messages containing pertinent information about the status of alerts appear on non...
...61550; To close the alert message, click Close. Three types of your alerts. To view alert details, click the arrow next to review details for all of the screen. 2. Example: Reboot Required Warnings present a condition that has occurred, usually a system failure. Click the Alert... Network Disconnected This alert presents an error or problem that might cause a problem in the upper right corner of your WD My Cloud device. THE DASHBOARD AT A GLANCE Managing Alerts Alerts display system messages containing pertinent information about the status of alerts appear on non...
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... any page to troubleshoot and determine the best solution. Click Support to display the following page: If a problem occurs with the WD My Cloud device, WD Technical Support needs information about your device information and request support: Run a system report and send it to WD ...automatically. Create a system report manually and send it to review WD's privacy policy. 2. Click the Attach my device's diagnostic report and request support check box. 3. The Support page is also where you 'd ...
... any page to troubleshoot and determine the best solution. Click Support to display the following page: If a problem occurs with the WD My Cloud device, WD Technical Support needs information about your device information and request support: Run a system report and send it to WD ...automatically. Create a system report manually and send it to review WD's privacy policy. 2. Click the Attach my device's diagnostic report and request support check box. 3. The Support page is also where you 'd ...
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...updated user manual, click the Product Documentation link. To see WD phone numbers and other contact information, click the Contacts link. Review the confirmation message, then click OK. Click the User icon in the upper right corner of the device. THE DASHBOARD AT A GLANCE Creating... and Saving a System Report 1. This saves the file to WD Technical Support. Review the confirmation message, then click OK. Your WD My Cloud safely reboots. WD MY CLOUD USER MANUAL 27 In the Create and Save System Report section, click Create and Save. If...
...updated user manual, click the Product Documentation link. To see WD phone numbers and other contact information, click the Contacts link. Review the confirmation message, then click OK. Click the User icon in the upper right corner of the device. THE DASHBOARD AT A GLANCE Creating... and Saving a System Report 1. This saves the file to WD Technical Support. Review the confirmation message, then click OK. Your WD My Cloud safely reboots. WD MY CLOUD USER MANUAL 27 In the Create and Save System Report section, click Create and Save. If...
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WD MY CLOUD USER MANUAL 43 Review the Western Digital End User License Agreement, then click Accept. 4. Tap Connect Now. 5. Select one code for each device you WD My Cloud and tap Activate. (For information on obtaining an activation code, see "Configuring Cloud Access for Android, and install it on you want to activate. Enter .... Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device: - Codes are valid for 48 hours from the Apple App Store, Google Play store, or Amazon Appstore for a User" on page 41.) Note: ...
WD MY CLOUD USER MANUAL 43 Review the Western Digital End User License Agreement, then click Accept. 4. Tap Connect Now. 5. Select one code for each device you WD My Cloud and tap Activate. (For information on obtaining an activation code, see "Configuring Cloud Access for Android, and install it on you want to activate. Enter .... Add Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device: - Codes are valid for 48 hours from the Apple App Store, Google Play store, or Amazon Appstore for a User" on page 41.) Note: ...
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...CLOUD USER MANUAL 44 Note: For more features and instructions, see its online Guide Me page and Quick Tips, and go to display a list of the following operating systems: - Installing WD Photos Mobile App on Your Mobile Device Important: WD Photos lets you view photos in .jpg format only. Review the Western Digital... .jpg format only. For features information and instructions for viewing on your device to display its share(s): ACCESSING YOUR CLOUD REMOTELY 7. iOS iPhone or iPad running versions 2.3 or later software. Android smartphone or tablet running versions 6.0 or ...
...CLOUD USER MANUAL 44 Note: For more features and instructions, see its online Guide Me page and Quick Tips, and go to display a list of the following operating systems: - Installing WD Photos Mobile App on Your Mobile Device Important: WD Photos lets you view photos in .jpg format only. Review the Western Digital... .jpg format only. For features information and instructions for viewing on your device to display its share(s): ACCESSING YOUR CLOUD REMOTELY 7. iOS iPhone or iPad running versions 2.3 or later software. Android smartphone or tablet running versions 6.0 or ...
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...or Internal Backup job. 1. On the Internal Backups screen, select either USB, Remote, or Internal Backups, if not already selected. 2. WD MY CLOUD USER MANUAL 52 Click Create. The internal backup begins. In the Backup Job/Backup Queue section, select the job you 'd like to ...BACKING UP AND RETRIEVING FILES Destination Folder Backup Type Recurring Backup Click Browse and select the destination folder for your Backup job, then click Close. Review the details of backup you'd like to perform. • Copy • Incremental If you 'd like to your job, then click Save....
...or Internal Backup job. 1. On the Internal Backups screen, select either USB, Remote, or Internal Backups, if not already selected. 2. WD MY CLOUD USER MANUAL 52 Click Create. The internal backup begins. In the Backup Job/Backup Queue section, select the job you 'd like to ...BACKING UP AND RETRIEVING FILES Destination Folder Backup Type Recurring Backup Click Browse and select the destination folder for your Backup job, then click Close. Review the details of backup you'd like to perform. • Copy • Incremental If you 'd like to your job, then click Save....
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Review your device backups. Access your Amazon S3 Cloud backup bucket to backup the data on a schedule you create. ...Overwrites files with source files that are newer then the target files. 9. Click Next. 13. Your Amazon S3 Cloud backup is connected to perform. Camera Backups Camera backups allow you activate the Autoupdate feature: - If you don't ...bar, click Backups to activate the Autoupdate feature. Creating a Camera Backup Use the following steps to the My Cloud device. 1. Click the toggle button to display the Backups screen. The new job displays in the target ...
Review your device backups. Access your Amazon S3 Cloud backup bucket to backup the data on a schedule you create. ...Overwrites files with source files that are newer then the target files. 9. Click Next. 13. Your Amazon S3 Cloud backup is connected to perform. Camera Backups Camera backups allow you activate the Autoupdate feature: - If you don't ...bar, click Backups to activate the Autoupdate feature. Creating a Camera Backup Use the following steps to the My Cloud device. 1. Click the toggle button to display the Backups screen. The new job displays in the target ...
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... and protection by striping data across primary disks that have been mirrored to view the RAID mode currently used on your WD My Cloud device. Viewing the Current RAID Mode Use the following steps to the secondary disks. Changing the RAID Mode Use the following information displays...: RAID Health. Auto-Rebuild status (whether or not Auto Rebuild is turned on saving your user settings. WARNING! Review the Warning message and click OK. 5. In RAID 1 mode, the RAID controller duplicates all data from one drive to display the Storage screen. ...
... and protection by striping data across primary disks that have been mirrored to view the RAID mode currently used on your WD My Cloud device. Viewing the Current RAID Mode Use the following steps to the secondary disks. Changing the RAID Mode Use the following information displays...: RAID Health. Auto-Rebuild status (whether or not Auto Rebuild is turned on saving your user settings. WARNING! Review the Warning message and click OK. 5. In RAID 1 mode, the RAID controller duplicates all data from one drive to display the Storage screen. ...
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...bay My Cloud devices. This option is complete, click Finish again. If one of them fails, other(s) continue to the secondary disks. A drive self-test is only available on separate hard drives so if one of the drives fails, the other (s) continue to become the hot spare. Review the status ... to automatically rebuild the RAID once the disk is recognized, click the toggle button to read /write data until the faulty hard drive is replaced. Review the summary of your volumes and click Next. 9. However, If one of the drives fails, the other (s) continue to ON, then click Next....
...bay My Cloud devices. This option is complete, click Finish again. If one of them fails, other(s) continue to the secondary disks. A drive self-test is only available on separate hard drives so if one of the drives fails, the other (s) continue to become the hot spare. Review the status ... to automatically rebuild the RAID once the disk is recognized, click the toggle button to read /write data until the faulty hard drive is replaced. Review the summary of your volumes and click Next. 9. However, If one of the drives fails, the other (s) continue to ON, then click Next....
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...screen identifies the health of the disk drives as well as the status and information on your WD My Cloud device. 1. The Disk Status screen consists of the following data: Vendor Model Serial Number Capacity Firmware Version...Select Drive next to the disk for which you'd like to view status of the hard drive selected. WD MY CLOUD USER MANUAL 60 The current firmware version used in your device, the status of each drive used on...the disks on each drive, and the amount of space on the drive selected. Review the hard drive information and click Close.
...screen identifies the health of the disk drives as well as the status and information on your WD My Cloud device. 1. The Disk Status screen consists of the following data: Vendor Model Serial Number Capacity Firmware Version...Select Drive next to the disk for which you'd like to view status of the hard drive selected. WD MY CLOUD USER MANUAL 60 The current firmware version used in your device, the status of each drive used on...the disks on each drive, and the amount of space on the drive selected. Review the hard drive information and click Close.
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...to ON, enter a User Name and Password, then click Next. Disabled authentication is deleted and removed from the iSCSI Target list. Review the Volume Virtualization summary to ensure that this is the target you want to delete, then click Delete. On the Storage page, click iSCSI.... Storage page, click Volume Virtualization, if not already selected. 2. MANAGING STORAGE ON WD MY CLOUD Deleting an iSCSI Target Use the following steps to create a virtualized volume on your WD My Cloud device. WD MY CLOUD USER MANUAL 63 Enter a name for the share folder, then click Next. 8....
...to ON, enter a User Name and Password, then click Next. Disabled authentication is deleted and removed from the iSCSI Target list. Review the Volume Virtualization summary to ensure that this is the target you want to delete, then click Delete. On the Storage page, click iSCSI.... Storage page, click Volume Virtualization, if not already selected. 2. MANAGING STORAGE ON WD MY CLOUD Deleting an iSCSI Target Use the following steps to create a virtualized volume on your WD My Cloud device. WD MY CLOUD USER MANUAL 63 Enter a name for the share folder, then click Next. 8....
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... for this option allows you use the following address to troubleshoot if you selected during the manual cloud setup. Dashboard Cloud Access This option allows you to set your Cloud Setting to Manual, you will have to perform administrator functions remotely. 2. If either port is ... Click Save. The Connection Status field indicates that your administrator account already has a password associated with it, review the Dashboard Cloud Access screen, then click OK. Review the information on your apps. Manual: Establishes a connection through ports 80 and 443. WD MY...
... for this option allows you use the following address to troubleshoot if you selected during the manual cloud setup. Dashboard Cloud Access This option allows you to set your Cloud Setting to Manual, you will have to perform administrator functions remotely. 2. If either port is ... Click Save. The Connection Status field indicates that your administrator account already has a password associated with it, review the Dashboard Cloud Access screen, then click OK. Review the information on your apps. Manual: Establishes a connection through ports 80 and 443. WD MY...
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... mask, Gateway IP address, and DNS Server in your NAS, and two cables connected to DHCP, which means the WD My Cloud device automatically gets the IP address and other settings from your network. 1. Compete the LAN Setup Wizard to obtain an IP address and associated...use for IP Address, Subnet mask, Gateway IP address, and DNS Server. (If you connect. This improves performance and reliability. CONFIGURING SETTINGS You can review or update the following fields on the associated screen, then click Save: • IP Address • Prefix Length • Default Gateway • ...
... mask, Gateway IP address, and DNS Server in your NAS, and two cables connected to DHCP, which means the WD My Cloud device automatically gets the IP address and other settings from your network. 1. Compete the LAN Setup Wizard to obtain an IP address and associated...use for IP Address, Subnet mask, Gateway IP address, and DNS Server. (If you connect. This improves performance and reliability. CONFIGURING SETTINGS You can review or update the following fields on the associated screen, then click Save: • IP Address • Prefix Length • Default Gateway • ...
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...you 'd like to store your information. The Active Directory Settings screen appears. 2. Distributed File System Enabling this function allows your WD My Cloud device to join an existing Windows domain. Click Configure. 3. Click Get Remote Share Folder to connect to your Root Folder, then click...Root Folder field, enter the name for your device. Select the Max SMB Protocol from the Select a Folder pull-down menu. Review the information on the screen, then click Save. Distributed File System is disabled by default. 1. Enter the following information: User Name Password ...
...you 'd like to store your information. The Active Directory Settings screen appears. 2. Distributed File System Enabling this function allows your WD My Cloud device to join an existing Windows domain. Click Configure. 3. Click Get Remote Share Folder to connect to your Root Folder, then click...Root Folder field, enter the name for your device. Select the Max SMB Protocol from the Select a Folder pull-down menu. Review the information on the screen, then click Save. Distributed File System is disabled by default. 1. Enter the following information: User Name Password ...
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...click Close. If the device fails the test, click Help icon at the top of your diagnostics. On the View Logs dialog, review the device log entries. Ensure that there are having problems with your logging capability. Click the toggle button to get assistance. On the... progress and whether the device passed or failed the test. 2. Extended Logging To capture extended logs in your system logs. 1. WD MY CLOUD USER MANUAL 92 Running a Diagnostic Test: 1. In the Diagnostics area, click View Logs. 2. System Diagnostics Run system diagnostic tests if you 've...
...click Close. If the device fails the test, click Help icon at the top of your diagnostics. On the View Logs dialog, review the device log entries. Ensure that there are having problems with your logging capability. Click the toggle button to get assistance. On the... progress and whether the device passed or failed the test. 2. Extended Logging To capture extended logs in your system logs. 1. WD MY CLOUD USER MANUAL 92 Running a Diagnostic Test: 1. In the Diagnostics area, click View Logs. 2. System Diagnostics Run system diagnostic tests if you 've...
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...Restore: Reverts all settings to their default values, erases all user data and shares permanently, and retains default shares. The device reboots. WD MY CLOUD USER MANUAL 93 Important: Before doing a factory restore or a system update, you can be used to restore user data and shares...System Use the following options to identify a specific device when you have more than one of the default shares, are permanently deleted. Review the confirmation message and click OK. Once the reboot is useful when you need to restore your device's current configuration. Keep in ...
...Restore: Reverts all settings to their default values, erases all user data and shares permanently, and retains default shares. The device reboots. WD MY CLOUD USER MANUAL 93 Important: Before doing a factory restore or a system update, you can be used to restore user data and shares...System Use the following options to identify a specific device when you have more than one of the default shares, are permanently deleted. Review the confirmation message and click OK. Once the reboot is useful when you need to restore your device's current configuration. Keep in ...
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...area also displays the amount of time the device has been up and running . Review the confirmation message and then click OK. Navigate to the location of time your WD My Cloud device. Review the confirmation message and then click OK. Viewing Device Uptime The Device Uptime area... displays the amount of your WD My Cloud device. 1. Shutting down the Device Use the following steps to your...
...area also displays the amount of time the device has been up and running . Review the confirmation message and then click OK. Navigate to the location of time your WD My Cloud device. Review the confirmation message and then click OK. Viewing Device Uptime The Device Uptime area... displays the amount of your WD My Cloud device. 1. Shutting down the Device Use the following steps to your...
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...Disk area allows you to complete. all of the user data and shares permanently, retaining default shares. Review the confirmation message, select the check box, and click OK. Your WD My Cloud begins formatting. Click Scan Disk. 3. The Format Disk option erases all user data and shares are ...errors. Data recovery programs cannot be used to run a disk scan on your WD My Cloud device. 1. In the Scan Disk area, select the volume you'd like to scan from the drop-down menu. 2. Review the confirmation message and click OK. In the Format Disk area, select the volume(s) you...
...Disk area allows you to complete. all of the user data and shares permanently, retaining default shares. Review the confirmation message, select the check box, and click OK. Your WD My Cloud begins formatting. Click Scan Disk. 3. The Format Disk option erases all user data and shares are ...errors. Data recovery programs cannot be used to run a disk scan on your WD My Cloud device. 1. In the Scan Disk area, select the volume you'd like to scan from the drop-down menu. 2. Review the confirmation message and click OK. In the Format Disk area, select the volume(s) you...
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... the ISO Mount screen, select the Modify icon next to the ISO share that you 'd like to modify an ISO share. 1. WD MY CLOUD USER MANUAL 97 Review the ISO share details, then click Close. 6. Your ISO share is deleted and removed from the ISO Share List. In the ISO Share... Share, click the toggle button. Note: If NFS Access is disabled for the device, the FTP Access and WebDAV Access fields will be grayed out. 7. Review the confirmation message, then click OK. Click Save. Make any necessary changes, then click Save.
... the ISO Mount screen, select the Modify icon next to the ISO share that you 'd like to modify an ISO share. 1. WD MY CLOUD USER MANUAL 97 Review the ISO share details, then click Close. 6. Your ISO share is deleted and removed from the ISO Share List. In the ISO Share... Share, click the toggle button. Note: If NFS Access is disabled for the device, the FTP Access and WebDAV Access fields will be grayed out. 7. Review the confirmation message, then click OK. Click Save. Make any necessary changes, then click Save.
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... Ensure that you've downloaded the firmware file you need to install on your WD My Cloud device reboots. In the Manual Update section, click Update From File. 2. WD MY CLOUD USER MANUAL 101 Manual Update Follow this procedure to the firmware update file and click Open. ...3. This area also displays the current version of the firmware and indicates when the last firmware update was made. Review the Update Firmware screen and click...
... Ensure that you've downloaded the firmware file you need to install on your WD My Cloud device reboots. In the Manual Update section, click Update From File. 2. WD MY CLOUD USER MANUAL 101 Manual Update Follow this procedure to the firmware update file and click Open. ...3. This area also displays the current version of the firmware and indicates when the last firmware update was made. Review the Update Firmware screen and click...