User Guide
Page 2
... of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to 2 Section 11 which your V-Portal connects to your V-Portal connects to the Internet. Simply connect the other end of the power cord to your Local Area ...; Phone Port 2 • (Orange) (Blue) (Yellow) (Green) (Green) represents AC Power. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. represents your AC power outlet. Pay particular attention to the factory default settings. A printed icon above each port identifies the...
... of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to 2 Section 11 which your V-Portal connects to your V-Portal connects to the Internet. Simply connect the other end of the power cord to your Local Area ...; Phone Port 2 • (Orange) (Blue) (Yellow) (Green) (Green) represents AC Power. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. represents your AC power outlet. Pay particular attention to the factory default settings. A printed icon above each port identifies the...
User Guide
Page 4
...message waiting for you on Phone Line 1. • icon indicates that you have a Voicemail message waiting for navigating through the LCD menu. Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along with you through the LCD display. The ... calls. Pay particular attention to view your V-Portal encounters a problem during power-up or use, error messages are provided during power-up through everyday use , letting you on Warranty, Remedy and Liability. From power-up and use , the VPortal communicates with buttons for you know exactly ...
...message waiting for you on Phone Line 1. • icon indicates that you have a Voicemail message waiting for navigating through the LCD menu. Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along with you through the LCD display. The ... calls. Pay particular attention to view your V-Portal encounters a problem during power-up or use, error messages are provided during power-up through everyday use , letting you on Warranty, Remedy and Liability. From power-up and use , the VPortal communicates with buttons for you know exactly ...
User Guide
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...to Icons • The Internet Port • The Ethernet (LAN) Port • Phone Port 1 • Phone Port 2 LCD Message Meaning Powering up When you see this message displays. A message will be able to make calls momentarily, as soon as "Ready to make calls when this ...hold and the number of new voicemail messages and missed calls. the brightness level of the LCD backlight automatically increases. Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you informed of its progress when powering up by visiting the Vonage website at www.vonage.com/tos.
...to Icons • The Internet Port • The Ethernet (LAN) Port • Phone Port 1 • Phone Port 2 LCD Message Meaning Powering up When you see this message displays. A message will be able to make calls momentarily, as soon as "Ready to make calls when this ...hold and the number of new voicemail messages and missed calls. the brightness level of the LCD backlight automatically increases. Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you informed of its progress when powering up by visiting the Vonage website at www.vonage.com/tos.
User Guide
Page 8
... your V-Portal is connected to the Vonage Network and "Ready to High (full brightness). If the number consists of more than 10 digits, like an International number, you 've activated both phone lines on the LCD before the V-Portal reboots (powers down and restarts again. The display ...backlight is on Warranty, Remedy and Liability. A phone icon displays in the status bar for each Vonage phone line ready for use . Display of the phone number followed by pressing...
... your V-Portal is connected to the Vonage Network and "Ready to High (full brightness). If the number consists of more than 10 digits, like an International number, you 've activated both phone lines on the LCD before the V-Portal reboots (powers down and restarts again. The display ...backlight is on Warranty, Remedy and Liability. A phone icon displays in the status bar for each Vonage phone line ready for use . Display of the phone number followed by pressing...
User Guide
Page 9
.... Need more help? Simply unplug the blue cable and securely plug it back in place of the following errors occur: • Internet cable is powered on Warranty, Remedy and Liability. Or... • Your modem is still a loose cable. Make sure the cable connecting your wall is securely connected.../DSL modem, wait for each error message are securely connected and the problem still exists, pull the power cord out of the back of Service by visiting the Vonage website at www.vonage.com/tos. The most common solution. Simply unplug the blue cable and securely plug it back into ...
.... Need more help? Simply unplug the blue cable and securely plug it back in place of the following errors occur: • Internet cable is powered on Warranty, Remedy and Liability. Or... • Your modem is still a loose cable. Make sure the cable connecting your wall is securely connected.../DSL modem, wait for each error message are securely connected and the problem still exists, pull the power cord out of the back of Service by visiting the Vonage website at www.vonage.com/tos. The most common solution. Simply unplug the blue cable and securely plug it back into ...
User Guide
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...modem, wait for 30 seconds and plug it tells the location of your Internet Service Provider (ISP). After about 30 seconds, plug the power cord back into the V-Portal. Enter V-Configure.com into the address bar of the following the directions provided in your modem to your VPortal...Code 002] Check if your ISP's servers are down . Then plug the power cord back into the cable/DSL modem. This indicates that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. If you receive your V-Portal, it following errors occur: •...
...modem, wait for 30 seconds and plug it tells the location of your Internet Service Provider (ISP). After about 30 seconds, plug the power cord back into the V-Portal. Enter V-Configure.com into the address bar of the following the directions provided in your modem to your VPortal...Code 002] Check if your ISP's servers are down . Then plug the power cord back into the cable/DSL modem. This indicates that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. If you receive your V-Portal, it following errors occur: •...
User Guide
Page 11
... setup a PPPoE connection?" Or... • You are using a process called a LAN, "Local Area Network"). After about 30 seconds, plug it has finished powering up your V-Portal. on Warranty, Remedy and Liability. View the Terms of your ISP to change the registered MAC address to reload its software. Some... ISPs require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Or... • You are using V-Configure.com, please enter 192.168.15.1 in the address bar of Service...
... setup a PPPoE connection?" Or... • You are using a process called a LAN, "Local Area Network"). After about 30 seconds, plug it has finished powering up your V-Portal. on Warranty, Remedy and Liability. View the Terms of your ISP to change the registered MAC address to reload its software. Some... ISPs require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Or... • You are using V-Configure.com, please enter 192.168.15.1 in the address bar of Service...
User Guide
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... the assigned IP Address via the V-Portal Web UI at 1-VONAGE-HELP (1-866-243-4357) . Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Login to the Web UI from the V-Portal's Web UI. Unplug power connector and plug it in "How do I setup a Static...prefer you can display the IP Address from V-Configure.com, navigate to your devices (such as needed. To solve this message, please call Vonage for assistance. Verify that you entered was invalid. The Internet IP Address displays under the heading "Internet Connection Status". 2. Other rare network...
... the assigned IP Address via the V-Portal Web UI at 1-VONAGE-HELP (1-866-243-4357) . Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Login to the Web UI from the V-Portal's Web UI. Unplug power connector and plug it in "How do I setup a Static...prefer you can display the IP Address from V-Configure.com, navigate to your devices (such as needed. To solve this message, please call Vonage for assistance. Verify that you entered was invalid. The Internet IP Address displays under the heading "Internet Connection Status". 2. Other rare network...
User Guide
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... please enter 192.168.15.1 in the address bar of your ISP to be used for Phone Line 1 - Here's what you 've power cycled your V-Portal, check with the Vonage Network. After several minutes the Phone icon displays on the LCD of the V-Portal, wait for phone calls. Note that Phone Line...the V-Portal is ready to see if they 're blocking VoIP calls. If the V-Portal can not register Phone Line 1 with the Vonage Network. Vonage Register Error [Code 004] Unplug power connector and plug it in again. In order to place or receive phone calls, your V-Portal has to "register" or sign up...
... please enter 192.168.15.1 in the address bar of your ISP to be used for Phone Line 1 - Here's what you 've power cycled your V-Portal, check with the Vonage Network. After several minutes the Phone icon displays on the LCD of the V-Portal, wait for phone calls. Note that Phone Line...the V-Portal is ready to see if they 're blocking VoIP calls. If the V-Portal can not register Phone Line 1 with the Vonage Network. Vonage Register Error [Code 004] Unplug power connector and plug it in again. In order to place or receive phone calls, your V-Portal has to "register" or sign up...
User Guide
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...menu and choose System > Diagnostics > Test Phone Ports > Run Tests? Like any of Service by visiting the Vonage website at www.vonage.com/tos. If you have five or less phones you power up securely (on Warranty, Remedy and Liability. Try replacing each phone, one at the main menu and choose ... the V-Portal. Note: You will ring when a call comes in your home, fix the short in . If you power up securely (on hook). 2. If too many phones are using Vonage service when the Phone 2 icon displays. Pay particular attention to run the phone ports diagnostic test and determine if the...
...menu and choose System > Diagnostics > Test Phone Ports > Run Tests? Like any of Service by visiting the Vonage website at www.vonage.com/tos. If you have five or less phones you power up securely (on Warranty, Remedy and Liability. Try replacing each phone, one at the main menu and choose ... the V-Portal. Note: You will ring when a call comes in your home, fix the short in . If you power up securely (on hook). 2. If too many phones are using Vonage service when the Phone 2 icon displays. Pay particular attention to run the phone ports diagnostic test and determine if the...
User Guide
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... 'll see phone 1 and phone 2 icons displayed. After disconnecting phones to get to the five phone maximum or replacing a phone to a single Vonage line. Vonage Register Error [Code 204] Unplug power connector and plug it in . If the V-Portal can connect to identify the faulty one at the main menu and choose System...
... 'll see phone 1 and phone 2 icons displayed. After disconnecting phones to get to the five phone maximum or replacing a phone to a single Vonage line. Vonage Register Error [Code 204] Unplug power connector and plug it in . If the V-Portal can connect to identify the faulty one at the main menu and choose System...
User Guide
Page 23
... we recommend you want to hire someone to 23 Section 11 which explains limitations on hook. Pay particular attention to fix your home wiring, Vonage offers a professional installation service in many geographic areas. To resolve the issue: 1. View the Terms of phones you are not sitting snugly in...have a faulty phone. Note: You will ring when a call comes in the phone cradle when you might have five or less phones you power up securely (on each phone, one at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Start using more information...
... we recommend you want to hire someone to 23 Section 11 which explains limitations on hook. Pay particular attention to fix your home wiring, Vonage offers a professional installation service in many geographic areas. To resolve the issue: 1. View the Terms of phones you are not sitting snugly in...have a faulty phone. Note: You will ring when a call comes in the phone cradle when you might have five or less phones you power up securely (on each phone, one at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests?). Start using more information...
User Guide
Page 27
...the V-Portal Easy Dialing menu to place calls to place the call . Simply use the V-Portal Easy Dialing menu to place calls to Vonage's 511 Traveler Information, powered by AccuWeather.com. Note: If you've activated two phone lines on your V-Portal, you will be given the opportunity to select ...'ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line you'd like to use to Vonage's 1-700-WEATHER, powered by the US Department of Transportation. See 511 Traveler Information for complete details. A call is in the US. If you try to the...
...the V-Portal Easy Dialing menu to place calls to place the call . Simply use the V-Portal Easy Dialing menu to place calls to Vonage's 511 Traveler Information, powered by AccuWeather.com. Note: If you've activated two phone lines on your V-Portal, you will be given the opportunity to select ...'ve activated two phone lines on your V-Portal, you will be given the opportunity to select the line you'd like to use to Vonage's 1-700-WEATHER, powered by the US Department of Transportation. See 511 Traveler Information for complete details. A call is in the US. If you try to the...
User Guide
Page 54
...re-directed or 'forwarded' to a different port and/or machine. Assigning a static IP address eliminates this section require advanced networking knowledge. Vonage V-Portal User Guide Advanced Setup Now we recommend you assign a static IP address to the PC when implementing Port Forwarding or a DMZ Host...Internet or voice service. However, if you may interrupt your port settings may have a different IP address. It is a power failure, when the power comes back on Warranty, Remedy and Liability. Most users will never need to your modem but does not work when connected ...
...re-directed or 'forwarded' to a different port and/or machine. Assigning a static IP address eliminates this section require advanced networking knowledge. Vonage V-Portal User Guide Advanced Setup Now we recommend you assign a static IP address to the PC when implementing Port Forwarding or a DMZ Host...Internet or voice service. However, if you may interrupt your port settings may have a different IP address. It is a power failure, when the power comes back on Warranty, Remedy and Liability. Most users will never need to your modem but does not work when connected ...
User Guide
Page 61
... be repeated for a single device, the End IP address will happen every time a device is rebooted or if there is at www.vonage.com/tos. The IP Filtering section is a power outage. The other 3 octets of IP addresses. Pay particular attention to the Internet based on a specific IP address. With DHCP (i.e. These...
... be repeated for a single device, the End IP address will happen every time a device is rebooted or if there is at www.vonage.com/tos. The IP Filtering section is a power outage. The other 3 octets of IP addresses. Pay particular attention to the Internet based on a specific IP address. With DHCP (i.e. These...
User Guide
Page 81
...choose the priority for the following pre-defined services: • Downloading Files & Web Browsing • Email • Streaming Media • VPN The Power User tab gives you with the highest quality digital voice service, voice traffic is committed to providing you the ability to "fine tune" your bandwidth... the music video download continues without interruption. For example, let's say your V-Portal: From the home page click on the QoS sub-menu. Vonage V-Portal User Guide • Click the checkbox next to the Router Values field. • Click the Apply button • Wait for the ...
...choose the priority for the following pre-defined services: • Downloading Files & Web Browsing • Email • Streaming Media • VPN The Power User tab gives you with the highest quality digital voice service, voice traffic is committed to providing you the ability to "fine tune" your bandwidth... the music video download continues without interruption. For example, let's say your V-Portal: From the home page click on the QoS sub-menu. Vonage V-Portal User Guide • Click the checkbox next to the Router Values field. • Click the Apply button • Wait for the ...
User Guide
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... tab has two sections: Upstream Bandwidth and Priority Rules List. Vonage V-Portal User Guide Power User Tab As previously mentioned, the Power User tab assumes some cases information from other applications. View the Terms of networking, QoS or in Auto mode. The Auto ...setting of the Upstream Bandwidth parameter will set your upstream bandwidth to prioritize. For example, your Upstream Bandwidth setting, Auto or Manual. Vonage recommends that...
... tab has two sections: Upstream Bandwidth and Priority Rules List. Vonage V-Portal User Guide Power User Tab As previously mentioned, the Power User tab assumes some cases information from other applications. View the Terms of networking, QoS or in Auto mode. The Auto ...setting of the Upstream Bandwidth parameter will set your upstream bandwidth to prioritize. For example, your Upstream Bandwidth setting, Auto or Manual. Vonage recommends that...
User Guide
Page 99
... V-Portal.) c. Router, if you will see the "Ready to make calls." DSL or Cable Modem (Unplug power cord from the back of the modem.) 2. Turn your : a. Vonage V-Portal (Plug the V-Portal's power cord snugly back into the back of the Liquid Crystal Display (LCD) on the V-Portal will turn on,...Portal. If you continue, be resolved by visiting any USB cables from the back of Service by other messages that says "Powering up" followed by visiting the Vonage website at least 30 seconds before turning them back on all of Internet connection you have a light that should be sure to...
... V-Portal.) c. Router, if you will see the "Ready to make calls." DSL or Cable Modem (Unplug power cord from the back of the modem.) 2. Turn your : a. Vonage V-Portal (Plug the V-Portal's power cord snugly back into the back of the Liquid Crystal Display (LCD) on the V-Portal will turn on,...Portal. If you continue, be resolved by visiting any USB cables from the back of Service by other messages that says "Powering up" followed by visiting the Vonage website at least 30 seconds before turning them back on all of Internet connection you have a light that should be sure to...
User Guide
Page 100
...the back of telephone cord should I 'm still not getting a dial tone. o If the Ethernet icon does not appear, check that 's connected to power cycle your computer. o If you have a dial tone you 'll have . Pay particular attention to the main LCD menu then select Settings > ...haven't previously turned the "Normal" or "Voicemail" LCD brightness setting to the Internet including instant messaging services, email, web browsing, etc. Vonage V-Portal User Guide Using Static IP Addresses Although not commonly used by cable ISPs. If you don't seem to get a message stating that...
...the back of telephone cord should I 'm still not getting a dial tone. o If the Ethernet icon does not appear, check that 's connected to power cycle your computer. o If you have a dial tone you 'll have . Pay particular attention to the main LCD menu then select Settings > ...haven't previously turned the "Normal" or "Voicemail" LCD brightness setting to the Internet including instant messaging services, email, web browsing, etc. Vonage V-Portal User Guide Using Static IP Addresses Although not commonly used by cable ISPs. If you don't seem to get a message stating that...
User Guide
Page 103
...-based Configuration and Status User Interface ("Web UI") from a computer connected to the Network Options page (from the back of your LAN. Vonage V-Portal User Guide Advanced Setup page (from the Home Page click Advanced Setup > Factory Defaults Check the "Non-provisioned Values" checkbox and click... www.vonage.com/tos. View the Terms of Service by pressing the Reset button on Warranty, Remedy and Liability. If this happens, simply unplug the power cord from the Home Page click Advanced Setup > Network Options) and enable or disable the options. What's a factory reset of your...
...-based Configuration and Status User Interface ("Web UI") from a computer connected to the Network Options page (from the back of your LAN. Vonage V-Portal User Guide Advanced Setup page (from the Home Page click Advanced Setup > Factory Defaults Check the "Non-provisioned Values" checkbox and click... www.vonage.com/tos. View the Terms of Service by pressing the Reset button on Warranty, Remedy and Liability. If this happens, simply unplug the power cord from the Home Page click Advanced Setup > Network Options) and enable or disable the options. What's a factory reset of your...