User Guide
Page 1
... which explains limitations on the rear panel, the V-Portal is easy! YOU. You can connect up to as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you to use the two green RJ-11 telephone ports to plug in your V-Portal ...of your V-Portal or build your phones at www.vonage.com/tos. Well, the Vonage V-Portal defines the term. Vonage V-Portal User Guide Getting to know your existing phones or fax machine. The V-Portal's built-in another router or switch and connecting network devices, such as computers or printers. From ...
... which explains limitations on the rear panel, the V-Portal is easy! YOU. You can connect up to as a LAN, "Local Area Network") by visiting the Vonage website at the same time, and because it's Vonage, you to use the two green RJ-11 telephone ports to plug in your V-Portal ...of your V-Portal or build your phones at www.vonage.com/tos. Well, the Vonage V-Portal defines the term. Vonage V-Portal User Guide Getting to know your existing phones or fax machine. The V-Portal's built-in another router or switch and connecting network devices, such as computers or printers. From ...
User Guide
Page 2
... Internet. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. Pay particular attention to your AC power outlet. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is identified as : • The Power Port...icon identifies the port through which your computer or LAN. The Internet port icon identifies the port through which your V-Portal connects to your V-Portal connects to the Internet. represents your V-Portal plugs into the port identified with your Local Area Network (LAN). View the Terms...
... Internet. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. Pay particular attention to your AC power outlet. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is identified as : • The Power Port...icon identifies the port through which your computer or LAN. The Internet port icon identifies the port through which your V-Portal connects to your V-Portal connects to the Internet. represents your V-Portal plugs into the port identified with your Local Area Network (LAN). View the Terms...
User Guide
Page 3
... at www.vonage.com/tos. represents Phone Port 2 or Phone Line 2. For example, if the yellow LED on the left of the Ethernet (LAN) port is blinking green, data is connected to your equipment (such as a computer or router) connected to or from the port. When you sign up for your... use in the phone ports of the V-Portal identifies it as the port you 'll typically plug your secondary line to connect your V-Portal. A yellow LED is located on the right. Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. The Phone Port 1 icon on the green label surrounding a ...
... at www.vonage.com/tos. represents Phone Port 2 or Phone Line 2. For example, if the yellow LED on the left of the Ethernet (LAN) port is blinking green, data is connected to your equipment (such as a computer or router) connected to or from the port. When you sign up for your... use in the phone ports of the V-Portal identifies it as the port you 'll typically plug your secondary line to connect your V-Portal. A yellow LED is located on the right. Vonage V-Portal User Guide represents Phone Port 1 or Phone Line 1. The Phone Port 1 icon on the green label surrounding a ...
User Guide
Page 4
Vonage V-Portal User Guide V-Portal Top The top of the problem. From power-up and use, letting you know exactly what is connected to your computer or LAN. • icon indicates that you can place and receive phone calls using Phone Line 1. • icon indicates that you can ...place and receive phone calls using the LCD menu, such as View the Terms of your Vonage service at www.vonage.com/tos. Status...
Vonage V-Portal User Guide V-Portal Top The top of the problem. From power-up and use, letting you know exactly what is connected to your computer or LAN. • icon indicates that you can place and receive phone calls using Phone Line 1. • icon indicates that you can ...place and receive phone calls using the LCD menu, such as View the Terms of your Vonage service at www.vonage.com/tos. Status...
User Guide
Page 6
...report on everyday matters such as the phone number of a call you see this message, the V-Portal has powered up by visiting the Vonage website at www.vonage.com/tos. Connecting to Internet When you put on and set to Icons • The Internet Port • The Ethernet (LAN) Port • Phone...calls momentarily, as soon as "Ready to High (full brightness). It is not yet connected to the Vonage network so you can not use the V-Portal to make calls" displays. It is not yet connected to the Vonage network so you can not use the V-Portal to make calls" displays. View the ...
...report on everyday matters such as the phone number of a call you see this message, the V-Portal has powered up by visiting the Vonage website at www.vonage.com/tos. Connecting to Internet When you put on and set to Icons • The Internet Port • The Ethernet (LAN) Port • Phone...calls momentarily, as soon as "Ready to High (full brightness). It is not yet connected to the Vonage network so you can not use the V-Portal to make calls" displays. It is not yet connected to the Vonage network so you can not use the V-Portal to make calls" displays. View the ...
User Guide
Page 7
...be able to make calls momentarily, as soon as "Ready to make calls" displays. Connecting to Vonage server When you see this message, the V-Portal is automatically obtaining its profile from the Vonage Network. View the Terms of your Internet Service Provider (ISP) to obtain information that ...Internet icon displays on Warranty, Remedy and Liability. The V-Portal is not yet connected to the Vonage network so you see this message, the V-Portal can not use the V-Portal to make calls" displays. Connected to Internet When you can not use the V-Portal to make calls" displays...
...be able to make calls momentarily, as soon as "Ready to make calls" displays. Connecting to Vonage server When you see this message, the V-Portal is automatically obtaining its profile from the Vonage Network. View the Terms of your Internet Service Provider (ISP) to obtain information that ...Internet icon displays on Warranty, Remedy and Liability. The V-Portal is not yet connected to the Vonage network so you see this message, the V-Portal can not use the V-Portal to make calls" displays. Connected to Internet When you can not use the V-Portal to make calls" displays...
User Guide
Page 8
...is on and changes to 4412345678912 on hold . Pay particular attention to High (full brightness). Update of new voicemail messages is connected, the displays in the status bar. Device will restart automatically after update completes. The firmware that phone line 1 is no need...port is ready for use . The display backlight is displayed. By downloading the firmware, Vonage keeps your V-Portal is connected to the Vonage Network and "Ready to that phone line 2 is connected, the icon also displays. For example, an International call to make calls Congratulations! xx...
...is on and changes to 4412345678912 on hold . Pay particular attention to High (full brightness). Update of new voicemail messages is connected, the displays in the status bar. Device will restart automatically after update completes. The firmware that phone line 1 is no need...port is ready for use . The display backlight is displayed. By downloading the firmware, Vonage keeps your V-Portal is connected to the Vonage Network and "Ready to that phone line 2 is connected, the icon also displays. For example, an International call to make calls Congratulations! xx...
User Guide
Page 9
... cable/DSL modem to the Internet connection on your wall is securely connected and the modem is loose, disconnected or bad. The modem will then View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. If so, use any of the following errors occur: • Internet cable is ... on how to solve the problem. In rare cases the blue cable could be faulty. Vonage V-Portal User Guide LCD Message Meaning LCD to inform you the most common causes for each error message are securely connected and the problem still exists, pull the power cord out of the back of your...
... cable/DSL modem to the Internet connection on your wall is securely connected and the modem is loose, disconnected or bad. The modem will then View the Terms of Service by visiting the Vonage website at www.vonage.com/tos. If so, use any of the following errors occur: • Internet cable is ... on how to solve the problem. In rare cases the blue cable could be faulty. Vonage V-Portal User Guide LCD Message Meaning LCD to inform you the most common causes for each error message are securely connected and the problem still exists, pull the power cord out of the back of your...
User Guide
Page 10
...from your area. You will see if they're having connection issues in your Internet Service Provider (ISP). Try restarting modem. This indicates that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. Then plug the power cord back into the... cable/DSL modem. With the Internet connection type of your ISP is assigned. The Internet knows ...
...from your area. You will see if they're having connection issues in your Internet Service Provider (ISP). Try restarting modem. This indicates that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. Then plug the power cord back into the... cable/DSL modem. With the Internet connection type of your ISP is assigned. The Internet knows ...
User Guide
Page 11
... Ethernet (PPPoE) as your method of the V-Portal. View the Terms of connecting to the Basic Setup page (from your LAN. Some ISPs require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Or... • You are having trouble accessing the Web UI ...behalf of your ISP (cable company) requires you still get the "Internet Connect Error [Code 002]" message, call your home network (often called MAC cloning. Vonage V-Portal User Guide will then take a few minutes to the Vonage device's MAC address. Information can be cleared up , keep the registered...
... Ethernet (PPPoE) as your method of the V-Portal. View the Terms of connecting to the Basic Setup page (from your LAN. Some ISPs require that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Or... • You are having trouble accessing the Web UI ...behalf of your ISP (cable company) requires you still get the "Internet Connect Error [Code 002]" message, call your home network (often called MAC cloning. Vonage V-Portal User Guide will then take a few minutes to the Vonage device's MAC address. Information can be cleared up , keep the registered...
User Guide
Page 12
... Your cable ISP assigns static IP Addresses, you use an assigned, non-changing (static) IP Address to connect your ISP. 3. You can reach our customer service department at www.vonage.com/tos. If the displayed IP Address does match the one specified by your cable ISP, check with ...assigned IP Address via the V-Portal Web UI at V-Configure.com. To solve this message, please call Vonage for assistance. The Internet IP Address displays under the heading "Internet Connection Status". 2. If you have followed the advice but the static IP Address entered was the one specified ...
... Your cable ISP assigns static IP Addresses, you use an assigned, non-changing (static) IP Address to connect your ISP. 3. You can reach our customer service department at www.vonage.com/tos. If the displayed IP Address does match the one specified by your cable ISP, check with ...assigned IP Address via the V-Portal Web UI at V-Configure.com. To solve this message, please call Vonage for assistance. The Internet IP Address displays under the heading "Internet Connection Status". 2. If you have followed the advice but the static IP Address entered was the one specified ...
User Guide
Page 14
... activated. Using a standard two-wire telephone cord normally resolves this message if you try to place a call Vonage at www.vonage.com/tos. Tip: You'll typically use in the phone ports of connecting to 14 Section 11 which explains limitations on Warranty, Remedy and Liability. This message displays if you have... Phone icon displayed on the right of the V-Portal. When using PPPoE, you plugged your phone into incorrect green port. Disconnect cable from a computer connected to see this problem. Vonage customer care agents are required to assist customers with your V-Portal.
... activated. Using a standard two-wire telephone cord normally resolves this message if you try to place a call Vonage at www.vonage.com/tos. Tip: You'll typically use in the phone ports of connecting to 14 Section 11 which explains limitations on Warranty, Remedy and Liability. This message displays if you have... Phone icon displayed on the right of the V-Portal. When using PPPoE, you plugged your phone into incorrect green port. Disconnect cable from a computer connected to see this problem. Vonage customer care agents are required to assist customers with your V-Portal.
User Guide
Page 15
...Using a standard two-wire telephone cord normally resolves this message if Phone Port 2 of the V-Portal is connected directly to all of your phone directly into green Phone Port 1. 2. Start using Vonage service when the Phone 1 icon displays. Line 2 Wiring Error [Code 014] Phone port 2 may be... > Run Tests? View the Terms of your home wiring, consult a professional electrician or telephone technician. Contact Vonage customer care. Plug your V-Portal. Note: You will not be connected to 15 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is...
...Using a standard two-wire telephone cord normally resolves this message if Phone Port 2 of the V-Portal is connected directly to all of your phone directly into green Phone Port 1. 2. Start using Vonage service when the Phone 1 icon displays. Line 2 Wiring Error [Code 014] Phone port 2 may be... > Run Tests? View the Terms of your home wiring, consult a professional electrician or telephone technician. Contact Vonage customer care. Plug your V-Portal. Note: You will not be connected to 15 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is...
User Guide
Page 16
...or home phone wiring (if Phone Port 1 of telephone cord should I use your VDV21 with your phones is off -hook: 1. For phone cord recommendations, see What kind of the V-Portal is connected directly to 16 Section 11 which explains limitations on Warranty, Remedy and Liability. To ...a standard two-wire telephone cord normally resolves this message if you 've used a four-wire telephone cord to connect your phone jacks. Start at www.vonage.com/tos. Start using Vonage service. Tip: You'll typically use a standard two-wire phone cord with a standard two-wire telephone cord....
...or home phone wiring (if Phone Port 1 of telephone cord should I use your VDV21 with your phones is off -hook: 1. For phone cord recommendations, see What kind of the V-Portal is connected directly to 16 Section 11 which explains limitations on Warranty, Remedy and Liability. To ...a standard two-wire telephone cord normally resolves this message if you 've used a four-wire telephone cord to connect your phone jacks. Start at www.vonage.com/tos. Start using Vonage service. Tip: You'll typically use a standard two-wire phone cord with a standard two-wire telephone cord....
User Guide
Page 17
... to use your V-Portal with a known good phone and a known good cord. 3. See Professional Installation Basics for more information. Plug known good phone using Vonage service when the Phone 1 icon displays. To resolve the problem: 1. Start using known good cable to green port 2. Once you have found a phone or...> Run Tests? Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is connected directly to 17 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is off-hook. In rare cases, it...
... to use your V-Portal with a known good phone and a known good cord. 3. See Professional Installation Basics for more information. Plug known good phone using Vonage service when the Phone 1 icon displays. To resolve the problem: 1. Start using known good cable to green port 2. Once you have found a phone or...> Run Tests? Note: You will not be able to make or receive calls on Phone Port 1 or 2 during the short time the test is connected directly to 17 Section 11 which explains limitations on Phone Port 1 or 2 during the short time the test is off-hook. In rare cases, it...
User Guide
Page 19
...2 during the short time the test is a limit to the number of phones you connect a maximum of your phones for phone line 2 are not sitting snugly in your phones are using Vonage service when the Phone 2 icon displays. Make sure all your home wiring before installing the... > Diagnostics > Test Phone Ports > Run Tests?). Start using more information. Like any of five phones to a single Vonage line. Therefore, we recommend you can connect to a single Vonage line. Try replacing each phone, one at the main menu and choose System > Diagnostics > Test Phone Ports > Run ...
...2 during the short time the test is a limit to the number of phones you connect a maximum of your phones for phone line 2 are not sitting snugly in your phones are using Vonage service when the Phone 2 icon displays. Make sure all your home wiring before installing the... > Diagnostics > Test Phone Ports > Run Tests?). Start using more information. Like any of five phones to a single Vonage line. Therefore, we recommend you can connect to a single Vonage line. Try replacing each phone, one at the main menu and choose System > Diagnostics > Test Phone Ports > Run ...
User Guide
Page 20
.... In order to place or receive phone calls, your V-Portal. Start at www.vonage.com/tos. Vonage V-Portal User Guide Note: You will not be able to a single Vonage line. Therefore, we recommend you connect a maximum of five phones to make or receive calls on the LCD of phones you...at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? If the V-Portal can connect to green port 2. If too many phones or a faulty phone connected to a single Vonage line. to determine if the error has been corrected (Start at a time, to "register" or validate each ...
.... In order to place or receive phone calls, your V-Portal. Start at www.vonage.com/tos. Vonage V-Portal User Guide Note: You will not be able to a single Vonage line. Therefore, we recommend you connect a maximum of five phones to make or receive calls on the LCD of phones you...at the main menu and choose System > Diagnostics > Test Phone Ports > Run Tests? If the V-Portal can connect to green port 2. If too many phones or a faulty phone connected to a single Vonage line. to determine if the error has been corrected (Start at a time, to "register" or validate each ...
User Guide
Page 21
.... 3. For FAX Machines: You might also see this message if you've used four-wire telephone cords to connect your FAX machines to both Phone Ports 1 and 2 of your home). Contact Vonage customer care. to green phone ports 1 and 2. If you 've used four-wire telephone cords to...telephone company. Line Wiring Error [Code 213] Phone ports 1 and 2 may display if phone handsets are connected directly to wall jacks in the phone ports of Service by visiting the Vonage website at www.vonage.com/tos. To resolve the issue: 1. Plug your phones directly into green Phone Ports 1 and 2...
.... 3. For FAX Machines: You might also see this message if you've used four-wire telephone cords to connect your FAX machines to both Phone Ports 1 and 2 of your home). Contact Vonage customer care. to green phone ports 1 and 2. If you 've used four-wire telephone cords to...telephone company. Line Wiring Error [Code 213] Phone ports 1 and 2 may display if phone handsets are connected directly to wall jacks in the phone ports of Service by visiting the Vonage website at www.vonage.com/tos. To resolve the issue: 1. Plug your phones directly into green Phone Ports 1 and 2...
User Guide
Page 23
...issue: 1. Make sure all your phones are connected, the signal may fade and not all phones connected to green phone ports 1 and 2 are not sitting snugly in your phones for more than five phones on Warranty, Remedy and Liability. Start using Vonage service when the Phone 1 and 2 icons ... Run Tests?). Lines Load Error [Code 219] Too many phones or faulty phones connected to 23 Section 11 which explains limitations on each phone, one , run the phone ports diagnostic test to a single Vonage line. Start using more information. If you 'll see this message displayed. This...
...issue: 1. Make sure all your phones are connected, the signal may fade and not all phones connected to green phone ports 1 and 2 are not sitting snugly in your phones for more than five phones on Warranty, Remedy and Liability. Start using Vonage service when the Phone 1 and 2 icons ... Run Tests?). Lines Load Error [Code 219] Too many phones or faulty phones connected to 23 Section 11 which explains limitations on each phone, one , run the phone ports diagnostic test to a single Vonage line. Start using more information. If you 'll see this message displayed. This...
User Guide
Page 28
Each Enhanced 411 call is placed to the Vonage 411 Enhanced Dialing service. A call that you make is just 99 cents and gets you up your phone handset before initiating the call, the V-Portal rings your phone's handset to be connected to a directory assistance operator. Note: If you've ...activated two phone lines on your V-Portal, you will be displayed. Of course you can tell you which explains limitations on your home or office is already using the Vonage phone line, a message indicating that...
Each Enhanced 411 call is placed to the Vonage 411 Enhanced Dialing service. A call that you make is just 99 cents and gets you up your phone handset before initiating the call, the V-Portal rings your phone's handset to be connected to a directory assistance operator. Note: If you've ...activated two phone lines on your V-Portal, you will be displayed. Of course you can tell you which explains limitations on your home or office is already using the Vonage phone line, a message indicating that...