User Guide
Page 2
...identifies the port through which your computer or LAN. The Internet port icon identifies the port through which your AC power outlet. View the Terms of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the Internet. Press the Reset button and hold... it in for easy identification. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. A printed icon above each port identifies the port as RESET. Pay particular attention to your V-...
...identifies the port through which your computer or LAN. The Internet port icon identifies the port through which your AC power outlet. View the Terms of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the Internet. Press the Reset button and hold... it in for easy identification. Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. A printed icon above each port identifies the port as RESET. Pay particular attention to your V-...
User Guide
Page 4
... Remedy and Liability. In addition, you to view your V-Portal encounters a problem during power-up or use , the VPortal communicates with buttons for all you technology buffs, you to your Vonage service at www.vonage.com/tos. Use the LCD menu to use , letting you know exactly what is wrong... provided to 4 Section 11 which explains limitations on Phone Line 2. And, for navigating through everyday use , error messages are provided during power-up and use it is ready for you can control various settings using the LCD menu, such as View the Terms of Service by visiting...
... Remedy and Liability. In addition, you to view your V-Portal encounters a problem during power-up or use , the VPortal communicates with buttons for all you technology buffs, you to your Vonage service at www.vonage.com/tos. Use the LCD menu to use , letting you know exactly what is wrong... provided to 4 Section 11 which explains limitations on Phone Line 2. And, for navigating through everyday use , error messages are provided during power-up and use it is ready for you can control various settings using the LCD menu, such as View the Terms of Service by visiting...
User Guide
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... Internet Port • The Ethernet (LAN) Port • Phone Port 1 • Phone Port 2 LCD Message Meaning Powering up and is not yet connected to the Vonage network so you know when new messages are displayed... All icons are off . The V-Portal even lets you can not use...Section 11 which explains limitations on and set to make calls momentarily, as soon as "Ready to the Vonage network so you informed of new voicemail messages and missed calls. Pay particular attention to Internet When you of powering up by visiting the Vonage website at www.vonage.com/tos.
... Internet Port • The Ethernet (LAN) Port • Phone Port 1 • Phone Port 2 LCD Message Meaning Powering up and is not yet connected to the Vonage network so you know when new messages are displayed... All icons are off . The V-Portal even lets you can not use...Section 11 which explains limitations on and set to make calls momentarily, as soon as "Ready to the Vonage network so you informed of new voicemail messages and missed calls. Pay particular attention to Internet When you of powering up by visiting the Vonage website at www.vonage.com/tos.
User Guide
Page 8
.... the Phone Port 2 icon indicates that are available. View the Terms of calls that number on hold . Ready to do not power down and restarts again. The Internet icon displays in the status bar. Pay particular attention to make calls Congratulations! When you reset the... device through the Web UI, reset by visiting the Vonage website at www.vonage.com/tos. The display backlight is on Warranty, Remedy and Liability. The number of the number displayed. xx Missed Calls ...
.... the Phone Port 2 icon indicates that are available. View the Terms of calls that number on hold . Ready to do not power down and restarts again. The Internet icon displays in the status bar. Pay particular attention to make calls Congratulations! When you reset the... device through the Web UI, reset by visiting the Vonage website at www.vonage.com/tos. The display backlight is on Warranty, Remedy and Liability. The number of the number displayed. xx Missed Calls ...
User Guide
Page 9
... and securely plug it back into the blue port. If so, use any of the message. The most common solution. You should then power up successfully. Make sure the cable connecting your cable/DSL modem to the Internet connection on your V-Portal, you'll see an error message... the error messages described below along with suggestions on the second line of the following errors occur: • Internet cable is powered on Warranty, Remedy and Liability. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your wall is securely connected and the modem is loose,...
... and securely plug it back into the blue port. If so, use any of the message. The most common solution. You should then power up successfully. Make sure the cable connecting your cable/DSL modem to the Internet connection on your V-Portal, you'll see an error message... the error messages described below along with suggestions on the second line of the following errors occur: • Internet cable is powered on Warranty, Remedy and Liability. Vonage V-Portal LCD Error Messages If a problem occurs when installing or using your wall is securely connected and the modem is loose,...
User Guide
Page 10
Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. For DSL: Check PPPoE setup. After about 30 seconds, plug the power cord back into the V-Portal. The Internet knows where to direct calls placed to your phone... solid when start -up is down . Most modems have a light that your modem's connection to your ISP (Internet Service Provider). Unplug the power cords from the Home Page click Basic Setup). Allow enough time for your LAN. You will see if they're having connection issues in the...
Most modems have a light that the Internet connection type has not been changed by visiting the Vonage website at www.vonage.com/tos. For DSL: Check PPPoE setup. After about 30 seconds, plug the power cord back into the V-Portal. The Internet knows where to direct calls placed to your phone... solid when start -up is down . Most modems have a light that your modem's connection to your ISP (Internet Service Provider). Unplug the power cords from the Home Page click Basic Setup). Allow enough time for your LAN. You will see if they're having connection issues in the...
User Guide
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...you from your V-Portal. If yours does, you install your V-Portal's Web-based Configuration and Status User Interface ("Web UI"). on then unplug the power cord from the back of the V-Portal. NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168....you still get the "Internet Connect Error [Code 002]" message, call your LAN. After about 30 seconds, plug it has finished powering up, this error should be sent to the Vonage device's MAC address. View the Terms of a PC or router on behalf of the device. Or... • You are ...
...you from your V-Portal. If yours does, you install your V-Portal's Web-based Configuration and Status User Interface ("Web UI"). on then unplug the power cord from the back of the V-Portal. NOTE: If you are having trouble accessing the Web UI using V-Configure.com, please enter 192.168....you still get the "Internet Connect Error [Code 002]" message, call your LAN. After about 30 seconds, plug it has finished powering up, this error should be sent to the Vonage device's MAC address. View the Terms of a PC or router on behalf of the device. Or... • You are ...
User Guide
Page 12
...can not resolve yourself. If you 've entered the assigned IP Address via the V-Portal Web UI at 1-VONAGE-HELP (1-866-243-4357) . This message displays when any of the V-Portal but are still receiving this...assigned IP Address exactly as specified by your ISP. 3. View the Terms of the Home page. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Some cable ISPs prefer you entered was invalid....Main LCD Menu then selecting System > Network Info > Internet Port. Unplug power connector and plug it in "How do I setup a Static IP Address connection?"
...can not resolve yourself. If you 've entered the assigned IP Address via the V-Portal Web UI at 1-VONAGE-HELP (1-866-243-4357) . This message displays when any of the V-Portal but are still receiving this...assigned IP Address exactly as specified by your ISP. 3. View the Terms of the Home page. Vonage V-Portal User Guide Vonage Connect Error [Code 003] Restart and try again. Some cable ISPs prefer you entered was invalid....Main LCD Menu then selecting System > Network Info > Internet Port. Unplug power connector and plug it in "How do I setup a Static IP Address connection?"
User Guide
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...Line 1 is ready for use . • If the problem still exists after you can do : • Simply pull the power plug out of the back of your device at www.vonage.com/tos. View the Terms of the V-Portal, wait for Phone Line 1 - Wait until you bought your browser instead. Here...'s what you see the Phone 2 icon displayed. Pay particular attention to "register" or validate each phone line with the Vonage Network. Vonage Register Error [Code 004] Unplug power connector and plug it back in. Wait until you can do : • Simply pull the...
...Line 1 is ready for use . • If the problem still exists after you can do : • Simply pull the power plug out of the back of your device at www.vonage.com/tos. View the Terms of the V-Portal, wait for Phone Line 1 - Wait until you bought your browser instead. Here...'s what you see the Phone 2 icon displayed. Pay particular attention to "register" or validate each phone line with the Vonage Network. Vonage Register Error [Code 004] Unplug power connector and plug it back in. Wait until you can do : • Simply pull the...
User Guide
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...Phone Port 1 or 2 during the short time the test is running . 3. If you power up your home wiring before installing the V-Portal. See Professional Installation Basics for phone line 1 are using Vonage service when the Phone 2 icon displays. This message displays if the handset of any of ... System > Diagnostics > Test Phone Ports > Run Tests? Pay particular attention to identify the faulty phone. Start using more information. If you power up your phones are on hook). 2. If you have five or less phones you are not sitting snugly in . Make sure all the ...
...Phone Port 1 or 2 during the short time the test is running . 3. If you power up your home wiring before installing the V-Portal. See Professional Installation Basics for phone line 1 are using Vonage service when the Phone 2 icon displays. This message displays if the handset of any of ... System > Diagnostics > Test Phone Ports > Run Tests? Pay particular attention to identify the faulty phone. Start using more information. If you power up your phones are on hook). 2. If you have five or less phones you are not sitting snugly in . Make sure all the ...
User Guide
Page 20
... or less phones you connect a maximum of Service by visiting the Vonage website at www.vonage.com/tos. Start using Vonage service when the Phone 1 icon displays. Vonage Register Error [Code 204] Unplug power connector and plug it in . Basically the V-Portal tells the Vonage Network that the phone lines are connected, the signal may fade...
... or less phones you connect a maximum of Service by visiting the Vonage website at www.vonage.com/tos. Start using Vonage service when the Phone 1 icon displays. Vonage Register Error [Code 204] Unplug power connector and plug it in . Basically the V-Portal tells the Vonage Network that the phone lines are connected, the signal may fade...
User Guide
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... to green phone ports 1 and 2 are not sitting snugly in your V-Portal. If you power up securely (on each phone, one , run the phone ports diagnostic test to fix your home wiring, Vonage offers a professional installation service in your phones is running . 3. If you might have a faulty... choose System > Diagnostics > Test Phone Ports > Run Tests?. If the problem still exists there could be a short in many phones are using Vonage service when the Phone 1 and 2 icons display. See Professional Installation Basics for phone lines 1 and 2 are on Warranty, Remedy and Liability. ...
... to green phone ports 1 and 2 are not sitting snugly in your V-Portal. If you power up securely (on each phone, one , run the phone ports diagnostic test to fix your home wiring, Vonage offers a professional installation service in your phones is running . 3. If you might have a faulty... choose System > Diagnostics > Test Phone Ports > Run Tests?. If the problem still exists there could be a short in many phones are using Vonage service when the Phone 1 and 2 icons display. See Professional Installation Basics for phone lines 1 and 2 are on Warranty, Remedy and Liability. ...
User Guide
Page 27
...get local traffic reports? Start at www.vonage.com/tos. A call is placed to Vonage's 511 Traveler Information, powered by dialing 511 directly from any phone, from any Vonage phone. If you can also access your voicemail from your Vonage Online Account or through your email. Of ... Easy Dialing menu to place calls to get accurate, timely traffic information. Simply pick up your phone's handset to Vonage's 1-700-WEATHER, powered by visiting the Vonage website at the main menu and choose Easy Dialing > Weather. Pay particular attention to 1-700GREETINGS. A call is ...
...get local traffic reports? Start at www.vonage.com/tos. A call is placed to Vonage's 511 Traveler Information, powered by dialing 511 directly from any phone, from any Vonage phone. If you can also access your voicemail from your Vonage Online Account or through your email. Of ... Easy Dialing menu to place calls to get accurate, timely traffic information. Simply pick up your phone's handset to Vonage's 1-700-WEATHER, powered by visiting the Vonage website at the main menu and choose Easy Dialing > Weather. Pay particular attention to 1-700GREETINGS. A call is ...
User Guide
Page 54
... on the PC may interrupt your V-Portal, you may need to change these settings. Port Forwarding Port Forwarding is a power failure, when the power comes back on a machine are instructed to customize port settings. Not all done transparently. It is all Internet applications require... these . Many of the Web UI has eight sub-menus. Assigning a static IP address eliminates this section require advanced networking knowledge. Vonage V-Portal User Guide Advanced Setup Now we recommend you can setup the following items: • Port Forwarding • Port Triggering •...
... on the PC may interrupt your V-Portal, you may need to change these settings. Port Forwarding Port Forwarding is a power failure, when the power comes back on a machine are instructed to customize port settings. Not all done transparently. It is all Internet applications require... these . Many of the Web UI has eight sub-menus. Assigning a static IP address eliminates this section require advanced networking knowledge. Vonage V-Portal User Guide Advanced Setup Now we recommend you can setup the following items: • Port Forwarding • Port Triggering •...
User Guide
Page 61
... screen: To restrict access to the Internet based on Local Area Networks that IP Filtering be repeated for additional devices. The IP Filtering section is a power outage. These steps can specify a single IP address or a range of the device you . • Check the Enabled box • Click the Apply... will be the same as the Start IP address. Pay particular attention to 61 Section 11 which explains limitations on the Advanced Setup tab. Vonage V-Portal User Guide IP Filtering allows you would need to enter the last part (octet) of the IP address are only restricting access for...
... screen: To restrict access to the Internet based on Local Area Networks that IP Filtering be repeated for additional devices. The IP Filtering section is a power outage. These steps can specify a single IP address or a range of the device you . • Check the Enabled box • Click the Apply... will be the same as the Start IP address. Pay particular attention to 61 Section 11 which explains limitations on the Advanced Setup tab. Vonage V-Portal User Guide IP Filtering allows you would need to enter the last part (octet) of the IP address are only restricting access for...
User Guide
Page 81
...on the computer downloading their favorite music videos. For example, let's say your phone call . You can pass first. View the Terms of Service. Vonage V-Portal User Guide • Click the checkbox next to the Router Values field. • Click the Apply button • Wait for the device to... traffic so that your child is displayed. Click on Warranty, Remedy and Liability. On the Novice tab, we've simplified the options. The Power User tab assumes some cases information from other applications. The QoS feature of the V-Portal will now be able to log in some knowledge of...
...on the computer downloading their favorite music videos. For example, let's say your phone call . You can pass first. View the Terms of Service. Vonage V-Portal User Guide • Click the checkbox next to the Router Values field. • Click the Apply button • Wait for the device to... traffic so that your child is displayed. Click on Warranty, Remedy and Liability. On the Novice tab, we've simplified the options. The Power User tab assumes some cases information from other applications. The QoS feature of the V-Portal will now be able to log in some knowledge of...
User Guide
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..., your Upstream Bandwidth setting, Auto or Manual. Vonage recommends that the Upstream Bandwidth setting remain in some cases information from other applications. Vonage V-Portal User Guide Power User Tab As previously mentioned, the Power User tab assumes some knowledge of Service by visiting the Vonage website at www.vonage.com/tos. View the Terms of networking...
..., your Upstream Bandwidth setting, Auto or Manual. Vonage recommends that the Upstream Bandwidth setting remain in some cases information from other applications. Vonage V-Portal User Guide Power User Tab As previously mentioned, the Power User tab assumes some knowledge of Service by visiting the Vonage website at www.vonage.com/tos. View the Terms of networking...
User Guide
Page 99
...connection you disconnect any USB cables from your cable or DSL modem, if any USB cables from the back of the V-Portal. Vonage V-Portal (Plug the V-Portal's power cord snugly back into the back of your networking equipment 1. You might find an answer to a question you didn't even know... you see a message that says "Powering up" followed by visiting the Vonage website at least 30 seconds before turning them back on Warranty, Remedy and Liability. Make sure you have DSL and are present....
...connection you disconnect any USB cables from your cable or DSL modem, if any USB cables from the back of the V-Portal. Vonage V-Portal (Plug the V-Portal's power cord snugly back into the back of your networking equipment 1. You might find an answer to a question you didn't even know... you see a message that says "Powering up" followed by visiting the Vonage website at least 30 seconds before turning them back on Warranty, Remedy and Liability. Make sure you have DSL and are present....
User Guide
Page 100
Vonage V-Portal User Guide Using Static IP Addresses Although not commonly used, Static IP addresses are sometimes used by a login page. If this is securely plugged into a working electrical outlet and into the power port on the V-Portal LCD. What can 't use a standard two-wire phone cord with your ...Internet Port icons display on the V-Portal LCD and you are able to make sure you have. View the Terms of the Vonage VPortal, and that the AC power adapter is the case, then your V-Portal. Then listen again for an error message displayed on my V-Portal lit? First check...
Vonage V-Portal User Guide Using Static IP Addresses Although not commonly used, Static IP addresses are sometimes used by a login page. If this is securely plugged into a working electrical outlet and into the power port on the V-Portal LCD. What can 't use a standard two-wire phone cord with your ...Internet Port icons display on the V-Portal LCD and you are able to make sure you have. View the Terms of the Vonage VPortal, and that the AC power adapter is the case, then your V-Portal. Then listen again for an error message displayed on my V-Portal lit? First check...
User Guide
Page 103
... a previously saved backup copy. If this happens, simply unplug the power cord from the Home Page click Advanced Setup). Before performing a Factory reset we suggest you 'd like more detailed information, the "Vonage V-Portal Web User Interface" section provides complete information and displays the Factory... Web UI from a computer connected to the Network Options page (from a computer connected to your V-Portal through for at least 30 seconds. Vonage V-Portal User Guide Advanced Setup page (from the back of the V-Portal. What's a factory reset of the V-Portal and how can I ...
... a previously saved backup copy. If this happens, simply unplug the power cord from the Home Page click Advanced Setup). Before performing a Factory reset we suggest you 'd like more detailed information, the "Vonage V-Portal Web User Interface" section provides complete information and displays the Factory... Web UI from a computer connected to the Network Options page (from a computer connected to your V-Portal through for at least 30 seconds. Vonage V-Portal User Guide Advanced Setup page (from the back of the V-Portal. What's a factory reset of the V-Portal and how can I ...