Portege Z20t-C Series Windows 10 Users Guide
Page 1
Portégé® Z20t-C Series User's Guide (Windows 10) If you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see "If Something Goes Wrong" on page 120 in this Web site, you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this guide. GMAD00452010 12/15
Portégé® Z20t-C Series User's Guide (Windows 10) If you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see "If Something Goes Wrong" on page 120 in this Web site, you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. At this guide. GMAD00452010 12/15
Portege Z20t-C Series Windows 10 Users Guide
Page 20
...Charging the main battery 49 Using the device for the first time 50 Initial setup 50 Using the Start menu 50 Registering your device with Toshiba 51 To Shut down your device 52 To Restart your device 53 To place your device in Sleep mode 53 Adding optional external devices ... Media Creator 57 Recovering from the Internal Storage Drive 58 Reset your PC 59 Installing drivers and applications 61 Using the TOSHIBA Dual Pointing Device .......... 62 Using the touchpad 63 Adjusting touchpad settings 66 Disabling or enabling the touchpad 67 Connecting an external device 67 Using ...
...Charging the main battery 49 Using the device for the first time 50 Initial setup 50 Using the Start menu 50 Registering your device with Toshiba 51 To Shut down your device 52 To Restart your device 53 To place your device in Sleep mode 53 Adding optional external devices ... Media Creator 57 Recovering from the Internal Storage Drive 58 Reset your PC 59 Installing drivers and applications 61 Using the TOSHIBA Dual Pointing Device .......... 62 Using the touchpad 63 Adjusting touchpad settings 66 Disabling or enabling the touchpad 67 Connecting an external device 67 Using ...
Portege Z20t-C Series Windows 10 Users Guide
Page 23
...Internet problems 125 Power and the battery 126 Keyboard help 127 Perform a complete power cycle 127 Reset the Keyboard dock 128 Uninstall the keyboard driver 128 Perform a system restore 129 Clean the keyboard 129 Touchpad help 129 Disable then enable the touchpad 129 Install an external mouse 130 ... Disk or storage drive problems 134 Error-checking 134 Web Camera help 136 Testing your internal Web Camera 136 Uninstall the Web Camera driver 136 Perform a system restore 137 Check for problems with third party applications 138 System Recovery 138 Sound help 138 Use the Sound...
...Internet problems 125 Power and the battery 126 Keyboard help 127 Perform a complete power cycle 127 Reset the Keyboard dock 128 Uninstall the keyboard driver 128 Perform a system restore 129 Clean the keyboard 129 Touchpad help 129 Disable then enable the touchpad 129 Install an external mouse 130 ... Disk or storage drive problems 134 Error-checking 134 Web Camera help 136 Testing your internal Web Camera 136 Uninstall the Web Camera driver 136 Perform a system restore 137 Check for problems with third party applications 138 System Recovery 138 Sound help 138 Use the Sound...
Portege Z20t-C Series Windows 10 Users Guide
Page 24
...the Windows operating system 151 Additional help 155 If you need further assistance 155 Contacting Toshiba 156 Other Toshiba Internet Web sites 156 Toshiba's worldwide offices 156 Appendix A: TOSHIBA Function Keys 158 Functions 158 Volume Mute 159 Lock (Instant security 159 Power plan... an Internet connection - How to verify TCP/IP 147 Downloading drivers and updates 149 Using Toshiba Service Station 149 Manually download and install drivers and updates 149 How to determine the correct drivers to the Internet 144 Using a wireless connection 145 Troubleshooting an ...
...the Windows operating system 151 Additional help 155 If you need further assistance 155 Contacting Toshiba 156 Other Toshiba Internet Web sites 156 Toshiba's worldwide offices 156 Appendix A: TOSHIBA Function Keys 158 Functions 158 Volume Mute 159 Lock (Instant security 159 Power plan... an Internet connection - How to verify TCP/IP 147 Downloading drivers and updates 149 Using Toshiba Service Station 149 Manually download and install drivers and updates 149 How to determine the correct drivers to the Internet 144 Using a wireless connection 145 Troubleshooting an ...
Portege Z20t-C Series Windows 10 Users Guide
Page 55
... restore your system from your recovery drive. NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the device are deleted, you create a recovery drive (USB flash). Also, if your original internal storage drive fails...flash drive to a new internal storage drive from your internal storage drive as described in the sections below. Creating a recovery drive using TOSHIBA Recovery Media Creator. Getting Started Recovering the Internal Storage Drive 55 A recovery image of your device is stored on the internal storage ...
... restore your system from your recovery drive. NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the device are deleted, you create a recovery drive (USB flash). Also, if your original internal storage drive fails...flash drive to a new internal storage drive from your internal storage drive as described in the sections below. Creating a recovery drive using TOSHIBA Recovery Media Creator. Getting Started Recovering the Internal Storage Drive 55 A recovery image of your device is stored on the internal storage ...
Portege Z20t-C Series Windows 10 Users Guide
Page 58
Recovering from a recovery drive: 1 Make sure your system, only the operating system files and drivers originally shipped with the device are not restored during this process. A Warning screen appears, stating that you installed or files that when the recovery is ...
Recovering from a recovery drive: 1 Make sure your system, only the operating system files and drivers originally shipped with the device are not restored during this process. A Warning screen appears, stating that you installed or files that when the recovery is ...
Portege Z20t-C Series Windows 10 Users Guide
Page 61
...❖ Remove everything-Removes all data on the drive. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer. Installing drivers and applications The TOSHIBA Application Installer allows you are recycling the PC. Be sure to create...reinstall applications. Removing files and cleaning the drive may appear asking you to allow this option if you to reinstall the drivers and applications that were originally bundled with your PC. 3 Click or touch the Yes button. NOTE You must have ...
...❖ Remove everything-Removes all data on the drive. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer. Installing drivers and applications The TOSHIBA Application Installer allows you are recycling the PC. Be sure to create...reinstall applications. Removing files and cleaning the drive may appear asking you to allow this option if you to reinstall the drivers and applications that were originally bundled with your PC. 3 Click or touch the Yes button. NOTE You must have ...
Portege Z20t-C Series Windows 10 Users Guide
Page 63
...Open or activate an item on the screen ❖ Scroll through a document or information You will not work. For more information, see "TOSHIBA Application Installer" on certain models. You can use the touchpad (the small, touch-sensitive area in the direction you to click on your device... and selects items on the pointing device moves the cursor faster. To move the cursor to reinstall the touchpad driver using the TOSHIBA Application Installer. NOTE The touchpad driver is removed, the touchpad and touchpad buttons will need to the item, then press and release the primary button...
...Open or activate an item on the screen ❖ Scroll through a document or information You will not work. For more information, see "TOSHIBA Application Installer" on certain models. You can use the touchpad (the small, touch-sensitive area in the direction you to click on your device... and selects items on the pointing device moves the cursor faster. To move the cursor to reinstall the touchpad driver using the TOSHIBA Application Installer. NOTE The touchpad driver is removed, the touchpad and touchpad buttons will need to the item, then press and release the primary button...
Portege Z20t-C Series Windows 10 Users Guide
Page 118
... Installer selection screen 3 Click or touch the item you to reinstall the drivers and applications that were originally bundled with your device. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer allows you want to install. 4 Click or touch Install, then...
... Installer selection screen 3 Click or touch the item you to reinstall the drivers and applications that were originally bundled with your device. To reinstall drivers and applications: 1 In the Search field, type TOSHIBA Application Installer. 2 Click or touch TOSHIBA Application Installer ( ). The TOSHIBA Application Installer allows you want to install. 4 Click or touch Install, then...
Portege Z20t-C Series Windows 10 Users Guide
Page 121
If it . Never use a pencil to continue working . Pencil lead can happen if the device was displayed, a program or driver may need to close, and then click or touch End Task in another device, such as a lamp. If you are using an AC adaptor, verify ...
If it . Never use a pencil to continue working . Pencil lead can happen if the device was displayed, a program or driver may need to close, and then click or touch End Task in another device, such as a lamp. If you are using an AC adaptor, verify ...
Portege Z20t-C Series Windows 10 Users Guide
Page 125
... ❖ Enable low resolution video mode Restarts Windows using your access can be installed ❖ Disable early-launch anti-malware protection Allows drivers to fail. This allows you to reset your display settings in the event they have been improperly set of day (when everyone else is... If the device starts and runs in Safe Mode, you should look to third-party applications or drivers for the source of your problem. ❖ Disable driver signature enforcement Allows drivers containing improper signatures to be slow) and popularity of the options found on this option only if ...
... ❖ Enable low resolution video mode Restarts Windows using your access can be installed ❖ Disable early-launch anti-malware protection Allows drivers to fail. This allows you to reset your display settings in the event they have been improperly set of day (when everyone else is... If the device starts and runs in Safe Mode, you should look to third-party applications or drivers for the source of your problem. ❖ Disable driver signature enforcement Allows drivers containing improper signatures to be slow) and popularity of the options found on this option only if ...
Portege Z20t-C Series Windows 10 Users Guide
Page 127
... the device's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on page 86. Perform a complete power cycle 1 Shut down your keyboard driver. This is with the keyboard or to the keyboard manufacturer's Web site. Refer to the documentation that came with an external keyboard connected to your...
... the device's keyboard keys, (i.e. wrong characters displayed, or multiple characters displayed) when pressing keys on page 86. Perform a complete power cycle 1 Shut down your keyboard driver. This is with the keyboard or to the keyboard manufacturer's Web site. Refer to the documentation that came with an external keyboard connected to your...
Portege Z20t-C Series Windows 10 Users Guide
Page 128
... touch Keyboards. 4 Right-click or touch Standard PS/2 Keyboard and select Uninstall. NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Device Manager - Uninstall the keyboard driver You can break off inside the device and damage it. Keyboard uninstall 128 If Something Goes Wrong Keyboard help... keyboard again. Reset the Keyboard dock To reset the Keyboard dock, press the Rest button on the Keyboard dock. Pencil lead can Uninstall the keyboard driver to allow Windows to press the Reset button.
... touch Keyboards. 4 Right-click or touch Standard PS/2 Keyboard and select Uninstall. NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Device Manager - Uninstall the keyboard driver You can break off inside the device and damage it. Keyboard uninstall 128 If Something Goes Wrong Keyboard help... keyboard again. Reset the Keyboard dock To reset the Keyboard dock, press the Rest button on the Keyboard dock. Pencil lead can Uninstall the keyboard driver to allow Windows to press the Reset button.
Portege Z20t-C Series Windows 10 Users Guide
Page 129
... page 161. see "Saving system configuration with your touchpad or your touchpad is then reinstalled automatically. 129 If Something Goes Wrong Touchpad help 5 After the driver uninstalls, restart your device, see "Attaching and detaching the keyboard dock" on page 76, turn it upside-down your device" on page 52. 2 Undock the... and connections, see "To Shut down and very gently shake the keyboard dock to a period in time at which the keyboard was working correctly. The driver is not working properly.
... page 161. see "Saving system configuration with your touchpad or your touchpad is then reinstalled automatically. 129 If Something Goes Wrong Touchpad help 5 After the driver uninstalls, restart your device, see "Attaching and detaching the keyboard dock" on page 76, turn it upside-down your device" on page 52. 2 Undock the... and connections, see "To Shut down and very gently shake the keyboard dock to a period in time at which the keyboard was working correctly. The driver is not working properly.
Portege Z20t-C Series Windows 10 Users Guide
Page 130
... mouse (Internet connection required). 130 If Something Goes Wrong Touchpad help you troubleshoot the issue you removed it may want to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 In the "Device Manager" select ... device with touchpad in the name and select Uninstall. NOTE The device may automatically download the needed driver for installation. Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to install an (optional) external mouse. 1 Plug a USB mouse into an ...
... mouse (Internet connection required). 130 If Something Goes Wrong Touchpad help you troubleshoot the issue you removed it may want to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 In the "Device Manager" select ... device with touchpad in the name and select Uninstall. NOTE The device may automatically download the needed driver for installation. Uninstall the touchpad driver You can Uninstall the touchpad driver to allow Windows to install an (optional) external mouse. 1 Plug a USB mouse into an ...
Portege Z20t-C Series Windows 10 Users Guide
Page 131
Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for this device" box. (Sample Image) Device Manager -... 131 If Something Goes Wrong Touchpad help NOTE Do NOT select the "Delete the driver software for your device. The driver...
Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Touchpad driver to find and download the touchpad driver for this device" box. (Sample Image) Device Manager -... 131 If Something Goes Wrong Touchpad help NOTE Do NOT select the "Delete the driver software for your device. The driver...
Portege Z20t-C Series Windows 10 Users Guide
Page 136
...available you may fix the problem. After each troubleshooting step, you can Uninstall the Web Camera driver to allow Windows to your third party camera application contact the provider. Refer to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager .... 4 Right-click or touch Web Camera and select Uninstall. Many software packages automatically create backup files. Uninstall the Web Camera driver You can download the Camera application from the Windows store. 3 If the internal Web Camera works using utility software.
...available you may fix the problem. After each troubleshooting step, you can Uninstall the Web Camera driver to allow Windows to your third party camera application contact the provider. Refer to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager .... 4 Right-click or touch Web Camera and select Uninstall. Many software packages automatically create backup files. Uninstall the Web Camera driver You can download the Camera application from the Windows store. 3 If the internal Web Camera works using utility software.
Portege Z20t-C Series Windows 10 Users Guide
Page 137
... If no restore points have been previously created then this device" box. (Sample Image) Web Camera driver - 137 If Something Goes Wrong Web Camera help NOTE Do NOT select the "Delete the driver software for this method will not work, see "To Restart your Web Camera was working properly. uninstall... window 5 After the driver uninstalls, restart your device, see "Saving system configuration with restore points" on page 152. 1 In the Search field, type Create a restore point. 2 ...
... If no restore points have been previously created then this device" box. (Sample Image) Web Camera driver - 137 If Something Goes Wrong Web Camera help NOTE Do NOT select the "Delete the driver software for this method will not work, see "To Restart your Web Camera was working properly. uninstall... window 5 After the driver uninstalls, restart your device, see "Saving system configuration with restore points" on page 152. 1 In the Search field, type Create a restore point. 2 ...
Portege Z20t-C Series Windows 10 Users Guide
Page 140
... Goes Wrong Sound help 10 If no sound is heard from support.toshiba.com/drivers. (Sample Image) Audio driver - Follow the on-screen instructions to manually download the audio driver from all or one of the audio driver name(s) in the event you may need to complete the speaker setup.... Uninstall the audio driver You can Uninstall the audio driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 Double-click or touch Sound, ...
... Goes Wrong Sound help 10 If no sound is heard from support.toshiba.com/drivers. (Sample Image) Audio driver - Follow the on-screen instructions to manually download the audio driver from all or one of the audio driver name(s) in the event you may need to complete the speaker setup.... Uninstall the audio driver You can Uninstall the audio driver to allow Windows to automatically reinstall the driver. 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 Double-click or touch Sound, ...
Portege Z20t-C Series Windows 10 Users Guide
Page 141
...Search field, type Device Manager. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Sound driver to a period in order to locate the proper driver on page 53. Perform a system restore You can... perform a system restore to find and download the Sound driver for your device" on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your device, see "To Restart your device. NOTE If no restore points ...
...Search field, type Device Manager. Download the latest sound driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Sound driver to a period in order to locate the proper driver on page 53. Perform a system restore You can... perform a system restore to find and download the Sound driver for your device" on the Toshiba support Web site, "Drivers & Software" page. 4 Install the desired Audio driver. 5 Restart your device, see "To Restart your device. NOTE If no restore points ...