User's Guide for Desktop External Hard Drives
Page 27
Troubleshooting and support Problem(s) Solution(s) The drive is not working Check to make sure the AC adaptor is connected to the drive and to the drive when I select a file type category? If you are using a USB expansion card, make sure you are using a USB hub, check to to a working ...each file type category by adjusting the File Filtering preferences in my file a USB cable. The Virtual CD icon does not Make sure the external drive is connected to the computer with appear in the Backup Software Control Pad. connected to the computer with an eSATA cable. The computer does ...
Troubleshooting and support Problem(s) Solution(s) The drive is not working Check to make sure the AC adaptor is connected to the drive and to the drive when I select a file type category? If you are using a USB expansion card, make sure you are using a USB hub, check to to a working ...each file type category by adjusting the File Filtering preferences in my file a USB cable. The Virtual CD icon does not Make sure the external drive is connected to the computer with appear in the Backup Software Control Pad. connected to the computer with an eSATA cable. The computer does ...
User's Guide for Desktop External Hard Drives
Page 28
...the operating system or the program you need further assistance Problem(s) Solution(s) The Toshiba Drive Setup window does not appear when I leave my computer idle for help. message displays. Before you contact Toshiba Since some problems may have activated all of assistance first. The Setup... window displays each time you connect the drive to my computer. The drive feels warm when When in the Control Panel. The following...
...the operating system or the program you need further assistance Problem(s) Solution(s) The Toshiba Drive Setup window does not appear when I leave my computer idle for help. message displays. Before you contact Toshiba Since some problems may have activated all of assistance first. The Setup... window displays each time you connect the drive to my computer. The drive feels warm when When in the Control Panel. The following...
User's Guide for Desktop External Hard Drives
Page 29
... in this section. In Canada, please visit www.toshiba.ca/support. Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your drive's serial number ❖ The computer and any optional devices related to the problem ❖ Backup copies of your Windows® operating... system and all other product information, be sure to help you contact Toshiba: ❖ Review the troubleshooting information...
... in this section. In Canada, please visit www.toshiba.ca/support. Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your drive's serial number ❖ The computer and any optional devices related to the problem ❖ Backup copies of your Windows® operating... system and all other product information, be sure to help you contact Toshiba: ❖ Review the troubleshooting information...